Google reviewers rate Jenkins Environmental 4.9 out of 5 based on 60 reviews, with the owner responding to only 10 percent of comments. Customers frequently cite mold remediation services, praising staff for professionalism, punctuality, thorough communication, and maintaining clean work areas during restoration projects. One common criticism involves significant delays in scheduling and customer service responsiveness, where initial inquiries were not resolved promptly, causing clients to seek alternative providers despite early positive interactions.
Google rating: 4.9 out of 5 from 60 reviews (98% five-star).
Reviews on this page: 60 Google reviews (60 with written comments).
Owner responses: the business replied to 10% of reviews.
Most recent review: February 13, 2026.
Service: Hazardous Material Removal Service serving Houston, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
60 Google reviews we collected
4.9of 5
5 stars5998%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 60 written reviews
100%praise
Praise113100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3329%
Quality & results2825%
Would recommend2119%
Communication1513%
Speed & response1211%
Honesty & trust33%
Price & value11%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was insanely thorough, and so kind to our family.”
“Jenkins environmental did excellent work they cared about the condition of my home and trying to restore me back to normal!”
“I would definitely recommend them to anyone needing these type of services”
“She kept me updated, which helped me rest at night, she told us every time she was going to be here.”
“Everything looks perfect and she made it happen FAST.”
“Honestly would recommend Nina and her team to everyone!”
“They are more than worth it and Nina herself is INVALUABLE and beyond knowledgeable about any questions you have.”
People customers mention
Gezir19 reviews
Jaaziel6 reviews
Nina4 reviews
Chapa3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I never got serviced with this company, this review is purely reviewing their customer service. They wasted 10 days stringing me along when I could have been serviced by someone else. I initially contacted them via email on the 3rd of February because I was in a rush to find someone to perform a service by the 20th. Nina helped me and asked me to send her pictures. We exchanged emails promptly, but on the 4th, after sending her pictures and the address she dropped out of the face of the earth and I did not hear back. I resent emails asking for a response. I finally called on the 11th and left a voicemail on her cell as well as calling the company directly. The customer service agent said that because Nina was my contact, she was unable to help me unless she canceled the open ticket with Nina and she would have to restart a new ticket with me. That seemed like it would require erasure of all the previous information so I said I would just wait to hear back the next day. I didn't hear back so today (the 13th) I called the company and left a voicemail asking if I needed to call a different company or if they were interested in my business. I ended up going with a different company, but not before receiving a voicemail from this company saying they did not service my area. What a complete waste of time.
Response from the owner · 6 months ago
Denise, thank you for taking the time to share this experience in detail, and we sincerely apologize for the way this was handled. You came to Jenkins Restorations with a genuine, time-sensitive need, and the communication breakdown you experienced, from the lapse in follow-up after February 4th, to the difficulty reaching someone who could help, to ultimately learning we didn't service your area only after 10 days, is not acceptable, and it is not the experience we want any prospective client to have. You deserved a clear, prompt answer from the very beginning, and we failed to provide that. We are taking your feedback seriously as an opportunity to review our intake and communication processes so that no one else experiences this kind of unnecessary delay. We are truly sorry we were unable to serve you, and we appreciate you holding us accountable.
A
ADRIAN ROSSLocal Guide · 23 reviewsiTotal number of Google reviews ADRIAN has written across all businesses on Google Maps, not just this one.
Jenkins environmental did excellent work they cared about the condition of my home and trying to restore me back to normal! They provided all that was needed to move me forward back to being complete. I would definitely recommend them to anyone needing these type of services
J
Jacey KerfootLocal Guide · 15 reviewsiTotal number of Google reviews Jacey has written across all businesses on Google Maps, not just this one.
Nina C was absolutely amazing. She was insanely thorough, and so kind to our family.
Everything looks perfect and she made it happen FAST. I wouldn’t recommend any other service, honestly. They are more than worth it and Nina herself is INVALUABLE and beyond knowledgeable about any questions you have. She kept me updated, which helped me rest at night, she told us every time she was going to be here. She is an asset, in my opinion. She sees the person and the job and that is something you don’t find anymore.
I
itay Aguilar7 reviewsiTotal number of Google reviews itay has written across all businesses on Google Maps, not just this one.
They have a very good team at Jenkins!! Jaaziel was never rude and always professional. Hate to have had mold, but im glad it’s out of my house now. Im also very glad that JSE were clean at all times.
J
Jose MolinaLocal Guide · 64 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Awesome work at Jenkins. It was a breezy, stress free mold remediation process. Glad that Jaaziel had a clean workspace at all times. No complaints, 5 stars
G
gerson ramirez1 reviewiTotal number of Google reviews gerson has written across all businesses on Google Maps, not just this one.
