Customers frequently highlight punctual arrivals, clear communication regarding costs, and professional conduct during services like water heater replacements, gas line modifications, and drain cleaning. Technicians are described as courteous, thorough in diagnosing issues, and attentive to details such as cleaning up work areas and explaining repairs. The primary criticism involves a discrepancy between advertised sewer pipe repair services and actual capabilities, along with instances of unreachable phone lines, though these are rare compared to the high volume of positive feedback.
Google rating: 5.0 out of 5 from 401 reviews (99% five-star).
Reviews on this page: 401 Google reviews (363 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 5, 2026.
Service: Water Heater Installation Service serving San Antonio, Texas.
Data from Google, last updated November 11, 2026.
Star ratings
401 Google reviews we collected
5.0of 5
5 stars39699%
4 stars10%
3 stars00%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 363 written reviews
99%praise
Praise75599%
Complaints61%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17223%
Speed & response16221%
Quality & results13518%
Would recommend10314%
Price & value7310%
Honesty & trust628%
Communication547%
What customers talk about
We read 363 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very respectful, no pressure and even picked up a necessary part I needed, the cord.”
“We immediately called Olde Town Plumbing and they had someone here within the hour.”
“He got the job done and all in one day in a moments notice.”
“After his inspection he provided one possible worst-case scenario of the water lines retracting back into the walls, which I knew was a possibility.”
“Totally recommend them to anyone looking for an honest business.”
“Very reasonable price compared to other quotes I received.”
“He's up front about everything he's going to do and doesn't try to upsell or overcharge.”
“Kevin and James were very professional and explained all costs upfront prior to doing the Work”
“James did a great job explaining the issue and fixing the problem.”
People customers mention
Denny23 reviews
Shawn8 reviews
James6 reviews
Goulet5 reviews
Barb5 reviews
Kevin4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
James and Brandon helped install a new garbage disposal and noticed a pipe was aged and sure enough it broke as they took it off. Glad they educated and were aware. Very respectful, no pressure and even picked up a necessary part I needed, the cord. 🤣
Will definitely use them again!!
Price assessment: Great price
Price: $200–400
Services: Garbage disposal installation, Outdoor plumbing system repair
Response from the owner · a day ago
Tiffany, Glad the guys caught that aging pipe before it became a bigger problem! We want our customers to understand what we find and what needs attention without ever feeling pressured. We’re happy they took care of the pipe and got disposal installed. Thanks for calling Olde Town Plumbing!
James PorterLocal Guide · 35 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Awesome SERVICE!!! James the tech, was fast & efficient!!! Totally recommend.
Response from the owner · a week ago
Love hearing James took such good care of you! We’re glad he got everything handled quickly and efficiently. We’ll make sure he hears your kind words. Really appreciate the recommendation, James, and you choosing Olde Town Plumbing!
Robert Graham1 reviewiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Kevin and James were very professional and explained all costs upfront prior to doing the Work
Price assessment: Reasonable price
Price: $600–800
Services: Toilet repair
Response from the owner · a week ago
Robert, Glad to hear Kevin and James took good care of you! Being upfront about pricing and making sure customers understand the work before we get started is important to us. Thanks for choosing Olde Town Plumbing!
Erika McClainLocal Guide · 11 reviewsiTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
We smelled propane coming out of the keyhole by our fireplace on a Saturday afternoon. We immediately called Olde Town Plumbing and they had someone here within the hour. They were able to stop the leak and we will be fixing it shortly. Thank you to James and Kevin!
Response from the owner · 2 weeks ago
Erika, We’re glad we were able to get James and Kevin out there so quickly and stop the propane leak! A gas leak is never something you want to wait on. We’ll make sure they hear your kind words. Thanks for calling Olde Town Plumbing when you needed us!
Lucy Medina2 reviewsiTotal number of Google reviews Lucy has written across all businesses on Google Maps, not just this one.
He gave me an estimate then was able to find me a discount. He got the job done and all in one day in a moments notice. Next job, if needed, I know who to call.
Response from the owner · 2 weeks ago
Glad we could get everything taken care of so quickly, Lucy, and help you save a little along the way! We know it makes a difference when a job can be handled without a long wait. We really appreciate your trust and look forward to helping with the next project. Thanks for choosing Olde Town Plumbing!
Nick Caruso13 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Great Service Competent, courteous techs. My GO TO Plumbers now.
Services: Sewer repair
Response from the owner · 2 weeks ago
Really appreciate that, Nick! We’re glad our team took good care of you and that their knowledge and courtesy stood out. It means a lot to be your go-to plumbers! Thanks for choosing Olde Town Plumbing. We’ll be here when you need us!
Selena Klare5 reviewsiTotal number of Google reviews Selena has written across all businesses on Google Maps, not just this one.
We really appreciate that, Selena! We’re lucky to have a great team, and it means a lot to hear they’re good to work with. Thanks for continuing to choose Olde Town Plumbing!
Kirah Meister Garcia4 reviewsiTotal number of Google reviews Kirah has written across all businesses on Google Maps, not just this one.
Olde Town Plumbing was great! We had them perform a backflow test for our irrigation system. We were surprised that they even filed the inspection with our water company so we wouldn’t have to. Highly recommend!!
Price assessment: Great price
Price: $1–200
Services: Service not listed
Response from the owner · 2 weeks ago
Kirah, Glad we could make the backflow testing process easy for you! We know it’s a big help when you don’t have to worry about filing the inspection paperwork yourself. We appreciate you noticing the extra step and taking the time to recommend us.
Linda Schlosser6 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Brett was on time. Professional, friendly and tidy. He walked us through everything he was doing. They do great work!!!
Price assessment: Great price
Price: $1,400–1,600
Services: Toilet repair, Shower installation
Response from the owner · 2 months ago
Glad Brett took the time to walk you through everything, Linda! Prompt and professional is exactly how we want every service visit to go. We really appreciate you sharing your experience and choosing Olde Town Plumbing (dba Jilly Plumbing)!
Deborah ClarkLocal Guide · 27 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Such polite technicians. Got to work right away and didn’t leave a mess. Will call Olde Town Plumbing again.
Price assessment: Great price
Price: $2,000+
Services: Water heater installation
Response from the owner · 2 weeks ago
Glad to hear our team took good care of you, Deborah! We want every visit to be that way—polite, efficient, and tidy. We really appreciate you choosing Olde Town Plumbing and look forward to helping you again!
