Analyzing 7,622,7667.6M ReviewsFor 21,49921.5K Experts
Customers frequently cite the office staff's friendliness, patience, and detailed explanations of coverage options as key positives, noting that local service often results in lower premiums than competitors. The team is described as proactive in answering questions and managing policy changes efficiently. However, a small number of low-star reviews describe unresolved billing discrepancies and a lack of communication regarding claim issues, leading to dissatisfaction and a switch to other providers.
Data from Google, last updated November 2, 2026.
249 Google reviews we collected
Phrases our text analysis found in 163 written reviews
How often each topic comes up in the written reviews
We read 163 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Called in to switch my coverage, Ally was very helpful.”
“I felt very satisfied with the service I received and would definitely recommend Toni and the team to anyone looking for insurance assistance.”
“She provided all the information i needed and explained everything in a timely manner.”
“Thanks again to Toni and everyone in the office for the great experience!”
“They took the time to answer my questions, explain my options, and made everything easy to understand.”
“No surprises, no hidden fees, just honest and straightforward service.”
“The staff was friendly, professional, and genuinely cared about helping me find what I needed.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 249 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Gracias Cristina por tu buen servicio
We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question.
Called in to switch my coverage, Ally was very helpful. She provided all the information i needed and explained everything in a timely manner.
Thanks so much for the fantastic rating, Jennifer! We are so glad you had a positive experience with us here on State Farm Agent Jim Clark’s Team. If there is anything we can do for you in the future, just give us a shout!
The girls Cristina & Ally at the office are great to work with. They are super friendly, detailed oriented, and great to work with!!! Highly recommend
Richard, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jim Clark’s Team—we are always here to help!
Toni and everyone in the office at Jim Clark State Farm were very helpful throughout the entire process. They took the time to answer my questions, explain my options, and made everything easy to understand. The staff was friendly, professional, and genuinely cared about helping me find what I needed. I felt very satisfied with the service I received and would definitely recommend Toni and the team to anyone looking for insurance assistance. Thanks again to Toni and everyone in the office for the great experience!
Thank you so much for the 5-star rating, Charity! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have.
The staff is so sweet and helpful. Cristina always helps remind me when my payments are due.
Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Jim Clark’s Team here in Norfolk .
I had such a great experience with Jim Clarke State Farm! From the moment you walk in, Jim and his entire team make you feel genuinely welcome. They really take the time to get to know you and make you feel comfortable. I worked specifically with Cristina, and she was amazing both over the phone and in person. She was incredibly patient, took the time to explain every detail clearly, and made sure I fully understood my options without ever feeling rushed or pressured. That level of care is hard to find. What I appreciated most is the transparency, what you’re quoted is exactly what you end up paying. No surprises, no hidden fees, just honest and straightforward service. If you’re looking for an insurance team that truly values customer service and takes the time to do things right, I definitely recommend Jim Clarke State Farm—especially Cristina!
Thank you for the 5-star review, Charlotte! Here on State Farm Agent Jim Clark’s Team, we are proud to serve our community and appreciate your recognition.
Cristina at State Farm provided such an amazing experience over the phone. She was incredibly kind, patient, and took the time to explain everything in a way that was easy to understand. You can tell she truly cares about helping people, not just getting through a call. Her customer service made a big difference, and I’m really grateful for her help!
Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jim Clark’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!
I have been with this State Farm office for years. It's really nice to have personal service instead of calling an 800#. Stacy was very helpful today, but everyone I've ever encountered is friendly and helpful at this office. Highly recommend.
Jamie, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jim Clark’s Team!
Thrilled with the customer service, everywhere else quoted me 500+ a month fo car insurance, and the amazing folks here were able to get me paying less than 230. They are extremely understanding and helpful, and I intend to stay with them if it stays like this!
Thank you so much for the 5-star review of State Farm Agent Jim Clark’s Team! We deeply appreciate your kind words here in Norfolk .
Stacey did an exceptional job going over all the available options and assisted us with selecting the best coverage for all our needs
We appreciate your review, brandon. We are so happy that you had such a wonderful experience with State Farm Agent Jim Clark’s Team here in Norfolk !
Analyzing 7,622,7667.6M ReviewsFor 21,49921.5K Experts