Experts Reviews · Company report
Jim's Car Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Jim's Car Care

Calabash, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #217Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 2,079 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jim's Car Care is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jim's Car Care is better than 90% of auto repair shops.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jim's Car Care is better than 99% of auto repair shops.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jim's Car Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jim's Car Care is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jim's Car Care is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Jim's Car Care for 8 kinds of job.

Jim's Car Care for air conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Air conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#225 / 411

All 21 Google reviews tagged “Air conditioning” · showing 20

Sue6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Friendly, professional, work done in timely fashion.

Auto A/C replacementAir conditioning+ Punctuality+ Quality+ Professionalism
Randy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Jim's Car Care has been voted #1 for auto service many years running, and for good reason. Jim Miller and his team are a highly skilled professionals who are honest and treat the customer fairly. Jim's was the first recommendation we received when we moved here 17 years ago, and we have passed that recommendation…

Air conditioningElectrical
Lori7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Jim’s Car Care has friendly, knowledgeable staff. I recommend them because they give a thorough report after each service. They are fair and honest with their pricing. Please consider them for your next oil change or other service.

Reasonable priceAir & cabin filter replacementVehicle InspectionAir conditioning
Archie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always trustworthy and never will do work that has not been authorized by owner of the vehicle. I have been taking my vehicle to Jim's since it was new. Never had a problem with this business.. Highly recommended for vehicle repair.

Auto brake repairBrakesAir conditioning
MIGUEL6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

Good shop close by. Very customer service friendly.

A/C installation & repairAuto maintenanceAir conditioning
Greg7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They treat your car like it's their own and they treat you like family. It doesn't get any better than this! This is the best service anywhere. In my world they are fully responsible for my vehicles, and they take that responsibility very seriously.

Auto maintenanceBatteryAir conditioning+ Punctuality+ Quality+ Professionalism
George6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Bob evaluated Blower not working in AC unit of BMW, advised that’s something they don’t work on, have a recommendation and no charge.

Air conditioningVehicle InspectionService not listed+ Punctuality+ Quality+ Professionalism
FallonLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Really professional. The place was clean regular updates via text. Amazing customer service.

A/C installation & repairAuto A/C rechargeAir conditioning
Mauro1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

we are well pleased with the service at Jim's Car Care. They are very professional, caring, reliable, & fair priced.

Air conditioning
anita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

We had an issue with tire pressure light that was on all the time. Something we asked to be looked at. We were charged 46.00 which we assumed was for the repair but was only for a diagnostic test as we were not told it was not fixed. When we called about the light still being on we were told it would be another…

BrakesAir conditioningOil change
WilliamLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jim's mechanic found the problem and repaired my air conditioning. Very professional and I'm pleased with their work. I'll be using Jims Auto Care again with any other repairs.

Air conditioning+ Punctuality+ Quality+ Professionalism
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Everyone is very professional. I like that they are very detailed and explain everything very well. I feel valued each time I visit. Don't take your vehicle anywhere else. Go to the best, Jim's Car Care

Air conditioningGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Ernest2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Excellent work and care about my vehicle

Air conditioningAuto engine diagnosticElectrical repair+ Punctuality+ Professionalism
Margaret2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Always quick and efficient. I feel that they are honest and don't try to sell me things I don't need. We have 3 vehicles and they are always knowledgeable about each one.

Air conditioning
Donald4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Rating only, no written review.

Air conditioningTire rotationsVehicle Inspection
Earle3 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAir conditioningOil change
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

A/C installation & repairBrake service & repairBrakes
Pedro1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air conditioningOil change+ Punctuality+ Quality+ Professionalism
Leslie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air conditioning
Stephen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementAir conditioning+ Punctuality+ Quality+ Professionalism

Show more air conditioning reviews (1 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 75%Overpriced 2%Not sure 3%

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