Google reviewers rate JLM Environmental 4.8 out of 5 based on 172 reviews, noting the owner responds to 99% of feedback. Customers frequently praise the company for professional asbestos, lead, and mold testing, highlighting punctual service, clear communication, reasonable pricing, and detailed reporting. However, some low-star reviews cite poor post-service communication and instances where testing failed to meet specific client or HOA standards, requiring re-testing by other firms.
Google rating: 4.8 out of 5 from 172 reviews (94% five-star).
Reviews on this page: 172 Google reviews (156 with written comments, 2 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 9, 2026.
Service: Hazardous Material Removal Service serving Los Angeles, California.
Data from Google, last updated November 11, 2026.
Star ratings
172 Google reviews we collected
4.8of 5
5 stars16294%
4 stars11%
3 stars11%
2 stars00%
1 star85%
Praise vs complaints
Phrases our text analysis found in 156 written reviews
99%praise
Praise39499%
Complaints51%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10727%
Speed & response8521%
Quality & results6516%
Would recommend6115%
Communication4712%
Price & value185%
Honesty & trust164%
What customers talk about
We read 156 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Having Tyler out there running and taking samples for our project was very impressive, professional, helpful, and explained everything thoroughly.”
“The team at JLM were knowledgable, responsive, courteous, efficient, and helped me feel at ease through a fairly extensive remediation.”
“Tyler was very respectful, went straight to work and got the job done.”
“We will definitely recommend JLM Environmental to anyone needing lead or asbestos inspection services.”
“JLM was great and the contractor Laurence, that came to my home, was professional and very helpful in explaining everything to me through out his inspection!”
“I like how they test for asbestos, but after that there was no communication at all.”
“Fast results, knowledgeable and very reasonable on price.”
“He answered our questions and was very up front about the process.”
People customers mention
Jon6 reviews
Asbestos3 reviews
Massey3 reviews
George3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Hiring JLM environmental was a good choice. Having Tyler out there running and taking samples for our project was very impressive, professional, helpful, and explained everything thoroughly. I will definitely use them again.
Response from the owner · 18 hours ago
Thank you for the wonderful review! We're so glad you had a great experience with JLM Environmental. Tyler takes pride in providing professional, thorough, and helpful service, and we'll be sure to share your kind words with him. We truly appreciate your trust in our team!
emma1 reviewiTotal number of Google reviews emma has written across all businesses on Google Maps, not just this one.
Adrienne was great! She was so sweet and helpful getting my appointment booked last minute. She was super responsive and lovely to work with! I had a great experience working with her.
Response from the owner · a day ago
Thank you for the wonderful review! We're so happy to hear Adrienne made the scheduling process easy and was able to accommodate your last-minute appointment. We'll be sure to share your kind words with her. We truly appreciate your support and are grateful you chose JLM Environmental!
Lisa King5 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Tyler was very respectful, went straight to work and got the job done. Explained when we would get the results as well. Got the paperwork signed and said I would get a copy. He is amazing!!!
Response from the owner · a week ago
Thank you for the wonderful review! We’re so glad to hear Tyler provided such respectful, professional, and efficient service. We appreciate you recognizing his hard work and attention to detail. We’ll be sure to pass along your kind words to Tyler. Thank you for choosing JLM Environmental!
Carly Smith2 reviewsiTotal number of Google reviews Carly has written across all businesses on Google Maps, not just this one.
JLM was great and the contractor Laurence, that came to my home, was professional and very helpful in explaining everything to me through out his inspection!
Response from the owner · a week ago
Thank you for your kind review! We're happy to hear Laurence made the inspection process easy and took the time to explain everything along the way. We appreciate you choosing JLM Environmental!
Dylan Turim2 reviewsiTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
Going through a home purchase and navigating an Asbestos situation can be stressful. The team at JLM were knowledgable, responsive, courteous, efficient, and helped me feel at ease through a fairly extensive remediation. Shout out to my Tech/Expert Tyler who was professional and had a knack for giving peace of mind throughout. If you run into any situation and are considering JLM you are going to be in good hands.
Response from the owner · a week ago
Thank you for such a thoughtful review! We understand how stressful the home-buying and remediation process can be, and we're glad our team helped make things easier. We'll be sure to share your kind words with Tyler. We truly appreciate your trust in JLM Environmental and your recommendation!
Alex Oliver5 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Giovani went above and beyond in providing excellent customer service! I really appreciate the level of care he put in to making sure my needs were met and that I left as a happy customer! Thank you so much Gio!!
Response from the owner · a week ago
Thank you so much for the wonderful review! We're thrilled to hear Gio went above and beyond to make sure you had a great experience. We'll be sure to pass along your kind words to him. We truly appreciate your support!
Dylan Sohie1 reviewiTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
Great service! Laurence was knowledgable and professional. He answered our questions and was very up front about the process. Much appreciated!
Response from the owner · 2 weeks ago
Thank you for your kind review! We're glad Laurence provided clear communication and professional service throughout the process. We appreciate your trust in JLM Environmental!
chuan wang1 reviewiTotal number of Google reviews chuan has written across all businesses on Google Maps, not just this one.
We had a great experience with JLM Environmental for lead and asbestos testing. They were very responsive and professional throughout the entire process, and provided us a detailed final report. Thanks to the JLM team for your great service! We will definitely recommend JLM Environmental to anyone needing lead or asbestos inspection services.
Response from the owner · 2 weeks ago
Thank you for your wonderful review! We're glad you had a great experience with our team and that our responsiveness, professionalism, and detailed reporting met your expectations. We truly appreciate your recommendation!
Jon Teiber6 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
The inspector - Jonathan Massey - was fantastic and really did help on short notice.
Response from the owner · 4 weeks ago
Thank you for the kind words! We’re glad JLM was so responsive and efficient, and that Ezequiel and the team made a great impression. We appreciate your support and look forward to working with you again!
TFP Office Staff1 reviewiTotal number of Google reviews TFP has written across all businesses on Google Maps, not just this one.
JLM was prompt to respond. They demonstrated excellent service and follow up. Thank you.
Response from the owner · 2 weeks ago
Thank you for your kind words and for choosing JLM Environmental! We’re glad to hear you had a positive experience with our team. If you wouldn’t mind, please send us a private message with your name or the property address associated with your service so we can identify your project and share your feedback with our team. We truly appreciate your support!
