Auto body shop · New Rochelle, NY · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 588 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★260 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers consistently highlight the high quality of collision repairs, noting that vehicles often appear as new after service. Customers frequently mention clear communication, fast turnaround times, and assistance with insurance claims and rental cars. The shop handles various issues, including hail damage, mechanical fixes, and bodywork. With a perfect 5.0 rating from 260 reviews, there are no negative patterns or common criticisms evident in the provided feedback.
Google rating: 5.0 out of 5 from 260 reviews (100% five-star).
Reviews on this page: 260 Google reviews (242 with written comments, 27 with photos).
Owner responses: the business replied to 6% of reviews.
Most recent review: November 3, 2026.
Service: Auto Repair Shop serving New Rochelle, New York.
Data from Google, last updated November 4, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
JMZ Collision & RepairsAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JMZ Collision & Repairs: 100/100 on this factor. Category median: 87.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JMZ Collision & Repairs: 99/100 on this factor. Category median: 85.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JMZ Collision & Repairs: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JMZ Collision & Repairs: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JMZ Collision & Repairs: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
–
Bar = this company · dark tick = category median.
Star ratings
260 Google reviews we collected
5.0of 5
5 stars260100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 242 written reviews
99%praise
Praise54299%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3284%
Reasonable513%
Overpriced00%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend12823%
Quality & results12022%
Staff & attitude11721%
Speed & response5710%
Honesty & trust5310%
Communication458%
Price & value255%
What customers talk about
We read 242 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would highly recommend them to anyone looking for outstanding service and exceptional results.”
“Not only did they do awesome work on the car, but they also delivered it to my home such that it was there when I got back.”
“After my BMW 428i was hit by a snow plow, the door and window were badly damaged.”
“From mechanical repairs to bodywork, everything was done professionally and with great care.”
“He was professional, honest, attentive, and always incredibly responsive.”
“This level of transparency gave us confidence that our cars were in good hands.”
“His communication, patience, and genuine care for his customers truly sets him apart!”
“Fast turnaround, fair pricing, and excellent customer service.”
People customers mention
John50 reviews
Andrew5 reviews
Shop3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JMZ Collision & Repairs for 8 kinds of job. Pick one to see what they paid and said.
KkarlaLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 hours ago★★★★★
Just picked up my Escalade and it looks brand new! Had a horrible accident and you could never tell! To top it off the detailing job they did on the inside you would think she was brand new!! Thank you John and your team for the effortless collision repair and help with the rental!
JJoyLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I brought my car in in late August for repair while on vacation. Unfortunately, I’m a repeat customer.The team was nothing short of amazing . I made an appointment to bring it in. Not only did they do awesome work on the car, but they also delivered it to my home such that it was there when I got back. This is a top…
Great pricePaintingBody & Trim
SSoniaLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent Service and Outstanding Quality!
I highly recommend this auto repair and body shop! The quality of their work is exceptional, and their attention to detail is impressive. From mechanical repairs to bodywork, everything was done professionally and with great care. My baby looks and drives like brand new!…
RRichard7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This shop is extremely professional and does a spectacular job. I highly recommend them!
Great priceBody & Trim
MMLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Gave them the 2024 Lexus RX and they did an amazing job. Looks like it came right of the assembly line again. I would 100% recommend them to anyone and will look to them to help me restore my 2015 Jeep Wrangler if possible.
Great pricePaintingBody & Trim
KKimberly7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I recently had both my husband’s and my vehicles serviced at after we were involved in separate accidents, and I couldn’t be more pleased with the experience. Both cars required extensive work and the team went above and beyond to make the process smooth and stress-free.
From the start, their communication was…
Just picked up my Escalade and it looks brand new! Had a horrible accident and you could never tell! To top it off the detailing job they did on the inside you would think she was brand new!! Thank you John and your team for the effortless collision repair and help with the rental!
Response from the owner · 16 hours ago
Thank you for trusting us! We Appreciate you!
J
Joy HowellLocal Guide · 11 reviewsiTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
I brought my car in in late August for repair while on vacation. Unfortunately, I’m a repeat customer.The team was nothing short of amazing . I made an appointment to bring it in. Not only did they do awesome work on the car, but they also delivered it to my home such that it was there when I got back. This is a top notch auto repair business that knows how to deliver quality work and quality service. Would highly recommend them. Although I’m hoping not to need their services again, if I do, there’s only one place I’m taking my car!
Price assessment: Great price
Services: Painting, Body & Trim
S
Sonia JairamLocal Guide · 5 reviewsiTotal number of Google reviews Sonia has written across all businesses on Google Maps, not just this one.
Excellent Service and Outstanding Quality!
I highly recommend this auto repair and body shop! The quality of their work is exceptional, and their attention to detail is impressive. From mechanical repairs to bodywork, everything was done professionally and with great care. My baby looks and drives like brand new!
This team is knowledgeable, honest and friendly .
Thank you John, Andrew And Otavio for taking care of everything for me. 💙 🙏
D
Debbie Rodriguez8 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
I cannot say enough wonderful things about this body shop! After a stressful accident, the last thing you want is more worry, but they made the entire process so easy and seamless. They even picked up my car right from my home, which was such a relief during an already stressful time.
When my car was returned, it looked absolutely BRAND NEW! The quality of their workmanship is impeccable, and their customer service is truly second to none. From start to finish, they went above and beyond to make sure everything was done perfectly.
It’s rare to find a business that takes such pride in its work while also treating its customers with such care and professionalism. I would highly recommend them to anyone looking for outstanding service and exceptional results. If I could give more than five stars, I absolutely would!
Thank you for making a stressful situation so much easier and for giving me back my car looking better than ever!
R
Richard Rodriguez7 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Gave them the 2024 Lexus RX and they did an amazing job. Looks like it came right of the assembly line again. I would 100% recommend them to anyone and will look to them to help me restore my 2015 Jeep Wrangler if possible.
Price assessment: Great price
Services: Painting, Body & Trim
S
Susie Kim10 reviewsiTotal number of Google reviews Susie has written across all businesses on Google Maps, not just this one.
I cannot say enough wonderful things about JMZ Auto! After my Lexus was badly damaged, I almost took it to a different body shop, but I am so grateful that my Lexus sales manager recommended JMZ Auto. That recommendation made all the difference, and I am incredibly thankful I chose John and his team!
John, the owner, was absolutely amazing throughout the entire process. He was professional, honest, attentive, and always incredibly responsive. Whenever I had a question or concern, John replied almost immediately, which gave me so much peace of mind during a stressful situation. His communication, patience, and genuine care for his customers truly sets him apart!
John and his crew take pride in their work, and it really shows. It is not easy to find an auto body shop that combines quality workmanship with outstanding customer service - JMZ Auto delivers both. I felt confident knowing my car was being taken care of by people who genuinely care about their work and their customers.
I highly recommend John and his team to anyone looking for excellent service, professionalism, and peace of mind! Thank you, John and the entire JMZ Auto crew for making a difficult situation so much easier. You truly deserve all the recognition for the amazing work you do!
Price assessment: Great price
K
Kimberly Jesram7 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
I recently had both my husband’s and my vehicles serviced at after we were involved in separate accidents, and I couldn’t be more pleased with the experience. Both cars required extensive work and the team went above and beyond to make the process smooth and stress-free.
From the start, their communication was excellent. They took the time to clearly explain each step of the repair process and provided regular updates on the progress of both vehicles. This level of transparency gave us confidence that our cars were in good hands.
Beyond their technical expertise, I truly appreciated their support and the personal attention they gave us. It’s rare to find a team that combines professional skill with such genuine care for their customers.
D
Dashon Dowe6 reviewsiTotal number of Google reviews Dashon has written across all businesses on Google Maps, not just this one.
This is now my second time bringing a car to this shop and both times I’ve been amazed at how well they handle everything. I had been in an accident and after a few days my car was no longer drivable. All I did was reach out to them and they sent someone soon to tow my car and even hooked me up with a rental car free of charge while my car was being repaired. After the repairs were complete I didn’t even have to bring the rental car back on my own. Just picked my car up from their shop and left the rental with them and all was taken care of. There’s no other shop that I’d trust more with my car repairs when it comes to quality of repairs and customer service. They went above and beyond to save me money and take care of my car and although I hope to not be in situation to need them again if ever a time comes where I do I will not hesitate to do business with them again.
Price assessment: Great price
J
James Moreno5 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
JMZ is an xceptional repair shop, like artists with their craft. My vehicles drivers side door needed to be replaced because it was involved in a hit and run. What started off as a frustrating experience with the insurance companies turned into a pleasant and happy experience.
John & Andrew at JMZ were awesome and took care of me. They handled the whole process effectively and went above and beyond. They communicated every step of the process and I couldn’t be more satisfied. After I received my car, it’s as if I received a different vehicle. It looked brand new and was detailed inside and out. I’m certain there was a stain here and there but you can no longer tell. They even went as far as replacing my sun visor because it was broken at no extra charge. Do yourself a favor a favor and if you ever need a repair shop, choose JMZ collision and repairs, they’re quality of work is amazing.
