Google reviewers rate JNM Auto 4.9 out of 5 based on 136 reviews, with the owner responding to 91 percent of them. Customers frequently cite honest communication, competitive pricing, and professional service for repairs like engine swaps, body work, and routine maintenance. Recurring themes include transparent estimates and staff who avoid upselling unnecessary parts. However, a few low-star reviews describe instances where initial diagnoses were inaccurate or promised repairs were not completed, leading to customer dissatisfaction despite generally positive sentiment.
Google rating: 4.9 out of 5 from 136 reviews (94% five-star).
Reviews on this page: 136 Google reviews (106 with written comments, 1 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 8, 2026.
Service: Auto Repair Shop serving Cary, North Carolina.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
136 reviews on Google
5★128
4★4
3★0
2★1
1★3
Reviews from Google, shown as published (original wording, unedited).
RA
Richard Armillei6 reviews
★★★★★
My experience at JNM auto was fantastic and exceeded expectations. I was treated honestly and professionally in every aspect of my service and would gladly recommend them without hesitation!
Price assessment: Great price
Services: Tire rotations, Brakes, Oil change
Response from the owner · 2 weeks ago
Hi Richard, It’s wonderful to hear your experience at JNM Auto reflected our commitment to honesty and professionalism! Recommendations like yours mean everything—we aim to earn them daily.
The owners are super nice and up front about everything. Got my car fixed and it wasn't too expensive. Thank you.
Price assessment: Great price
Response from the owner · a month ago
Hello Sindy, Big thanks for highlighting our honest approach and value! We’re committed to keeping service transparent and efficient at JNM Auto. Thrilled your experience matched our goals!
Bettina and Jay were super helpful. I came in for an oil change and full point inspection I purchased on Groupon, and left with a new coolant reservoir they ordered for me on the spot. I usually have to have my dad accompany me to appointments like this or call him because people often take advantage, but JNM Auto moves with integrity! Prices and services are top tier.
Services: Vehicle Inspection, Oil change
Response from the owner · a month ago
Hi Daphne, It’s fantastic to hear your experience reflected our commitment to integrity! Delivering transparent service and quality care is our mission at JNM Auto. Truly appreciate your trust!
I just bought a used car that needed some work done. This shop helped me out and gave me a fair price and are really honest. I highly recommend this shop if you need any work done on your car.
Price assessment: Reasonable price
Response from the owner · 2 months ago
Big thanks, Eashan! Honest service and fair pricing are our priorities. We’re thrilled you chose JNM Auto and appreciate your recommendation!
Very good service. The scratches are not visible at all after being repaired. Highly recommend. The price is less than half of the price than other body shops.
A+ ALWAYS A PLEASURE! TY FOR YOUR PURCHASE
BILL SMITH AUTO PARTS
PLEASE LEAVE US A REVIEW
Response from the owner · 4 months ago
So awesome to hear! Earning your A+ rating and trust is what drives our team. We’re grateful for your support and look forward to serving you again at JNM Auto!
I bring my fleet and personal vehicles here - Very honest staff And they do all types of service/repairs/autobody work
Thank you JNM!!
Services: Transmission, Auto body & trim repair, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto exhaust system repair, Painting, Auto glass repair, Auto side window replacement
Response from the owner · 4 months ago
Big thanks, Robert! Trusting us with both fleet and personal vehicles means the world. Our team strives to deliver honest service and quality work across all repairs. We value your loyalty at JNM Auto!
This is an excellent shop that operates at a truly professional level. The team is honest, affordable, and highly knowledgeable. I recently had an engine swap done on my car, along with replacing the motor mounts and catalytic converter. Before removing the existing sensors, Jey took the time to check them and found they were still in good condition, saving me unnecessary costs.
I highly recommend JNM Auto for any of your car needs. I couldn’t be happier with the work they did, my car feels and runs like new. Thank you so much!
Price assessment: Great price
Services: Service not listed
Response from the owner · 6 months ago
Hi Julissa! We're truly grateful for your detailed review. Our team takes pride in being transparent about repairs like your engine swap, always looking for ways to save our customers money. Your recommendation means everything to us!
Great family owned business in the heart of downtown Cary. Would trust them with all of my work trucks as well as my family vehicles at any time. Great people!
Response from the owner · 6 months ago
Hi Art! Your trust in our family business means everything. We aim to deliver that reliable service for both work trucks and family vehicles every single time! 🔧
I highly recommend them. They are customer service driven Friendly people. They are very knowledgeable And effectively handled me and my car like real professionals Made my experience pleasant. Cali Cush.
Price assessment: Great price
Services: Auto body & trim repair
Response from the owner · 7 months ago
Hi Ciana! Our team takes great pride in professional service and creating a pleasant atmosphere for every customer. 🚗
