Italian restaurant · Silsbee, TX · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%75+47.6Reliability 28%91+25.7Replies to reviews 8%68+5.6Momentum penalty90−1Experts Score= 78Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 48 cooking classesiPosition by Experts Score among all companies we track in this category. · better than 34%
4.8★★★★★403 Google reviews · 22 photos
84%five-star reviews
4.70★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers generally praise the restaurant's food quality, friendly staff, and family atmosphere, noting that portions are often large and prices are reasonable. Recurring themes highlight the availability of gluten-free options and the cleanliness of the kitchen. However, lower-rated reviews criticize specific instances of poor front-of-house communication, overcooked pasta, and a perception that some items are overpriced relative to their portion sizes.
Google rating: 4.8 out of 5 from 403 reviews (84% five-star).
Reviews on this page: 403 Google reviews (267 with written comments, 27 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 28, 2026.
Service: Cooking Class serving Silsbee, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other cooking classes
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and momentum; weakest: replies to reviews.
Joe's Italian GrillCooking Classes median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Joe's Italian Grill: 75/100 on this factor. Category median: 89.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Joe's Italian Grill: 91/100 on this factor. Category median: 90.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Joe's Italian Grill: 90/100 on this factor. Category median: 100.A
90
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Joe's Italian Grill: 68/100 on this factor. Category median: 39.B
68
Bar = this company · dark tick = category median.
Star ratings
403 Google reviews we collected
4.8of 5
5 stars33984%
4 stars4311%
3 stars143%
2 stars10%
1 star61%
Praise vs complaints
Phrases our text analysis found in 267 written reviews
94%praise
Praise15994%
Complaints116%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude6438%
Price & value3621%
Quality & results2816%
Would recommend2515%
Speed & response159%
Communication21%
What customers talk about
We read 267 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Food was excellent and I would definitely go back and waiter was very kind.”
“So glad Silsbee has a great family restaurant with good food that’s affordable me and delicious!”
“Very nice place, the pizza was a bit on the pricey side after the toppings were added.”
“The most wonderful service wonderful food and you can't find a bigger better atmosphere for a family dinner”
“Horrible place don’t understand why anyone goes here.”
“Nice small town atmosphere, good service good food, would recommend”
“Had an issue with my order and the issue was resolved promptly.”
“Yelling across the way seems to be the only way of communication that is understood because the register and entry way are about a mile apart.”
People customers mention
Alfredo9 reviews
Pizza8 reviews
Food3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAlex8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Food was excellent and I would definitely go back and waiter was very kind. I highly recommen this place 10/10
JJerryLocal Guide · 168 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Always a great place to eat
Joe's is Amazing
Love Them
A Great Part of the Silsbee Community
JJohnLocal Guide · 181 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The place was very nice, the pizza and service was great, I ordered the meat lovers.
JJames3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Forget Pizza Hut. Forget Domino's. By far the best pizza I have had in many many years.
RRichard9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The food and service was awesome. Only complaint is they dont sell their in house salad dressing. Will be a regular here.
CClorindaLocal Guide · 124 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Food is very good, good portions.
Service is wonderful, able to hold a conversation because music isn’t too loud.
We go here about twice a month.
On a side note was talking with the pest control person that sprays our home and he said was talking about different places on the area he services and said that Joe’s…