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Joe's Italian Grill

Italian restaurant · Silsbee, TX · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%75+47.6Reliability 28%91+25.7Replies to reviews 8%68+5.6Momentum penalty90−1Experts Score= 78Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 48 cooking classesPosition by Experts Score among all companies we track in this category. · better than 34%
4.8 ★★★★★ 403 Google reviews · 22 photos
84%five-star reviews
4.70★last 12 monthsAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
Oct 2026latest review

Joe's Italian Grill at a glance

Customers generally praise the restaurant's food quality, friendly staff, and family atmosphere, noting that portions are often large and prices are reasonable. Recurring themes highlight the availability of gluten-free options and the cleanliness of the kitchen. However, lower-rated reviews criticize specific instances of poor front-of-house communication, overcooked pasta, and a perception that some items are overpriced relative to their portion sizes.

  • Google rating: 4.8 out of 5 from 403 reviews (84% five-star).
  • Reviews on this page: 403 Google reviews (267 with written comments, 27 with photos).
  • Owner responses: the business replied to 73% of reviews.
  • Most recent review: October 28, 2026.
  • Service: Cooking Class serving Silsbee, Texas.

Data from Google, last updated October 28, 2026.

Score profile vs other cooking classes

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and momentum; weakest: replies to reviews.

Satisfaction75Reliability91Craft & service–Value–Momentum90Replies to reviews68Satisfaction: 75 (median 89)Reliability: 91 (median 90)Momentum: 90 (median 100)Replies to reviews: 68 (median 39)
Joe's Italian GrillCooking Classes median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Joe's Italian Grill: 75/100 on this factor. Category median: 89.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Joe's Italian Grill: 91/100 on this factor. Category median: 90.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Joe's Italian Grill: 90/100 on this factor. Category median: 100.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Joe's Italian Grill: 68/100 on this factor. Category median: 39.B
68

Bar = this company · dark tick = category median.

Star ratings

403 Google reviews we collected

  • 5 stars33984%
  • 4 stars4311%
  • 3 stars143%
  • 2 stars10%
  • 1 star61%

Praise vs complaints

Phrases our text analysis found in 267 written reviews

  • Praise15994%
  • Complaints116%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6438%
  • Price & value3621%
  • Quality & results2816%
  • Would recommend2515%
  • Speed & response159%
  • Communication21%

What customers talk about

We read 267 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Food was excellent and I would definitely go back and waiter was very kind.”
  • “So glad Silsbee has a great family restaurant with good food that’s affordable me and delicious!”
    “Very nice place, the pizza was a bit on the pricey side after the toppings were added.”
  • “The most wonderful service wonderful food and you can't find a bigger better atmosphere for a family dinner”
    “Horrible place don’t understand why anyone goes here.”
  • “Nice small town atmosphere, good service good food, would recommend”
  • “Had an issue with my order and the issue was resolved promptly.”
  • “Yelling across the way seems to be the only way of communication that is understood because the register and entry way are about a mile apart.”

People customers mention

  • Alfredo 9 reviews
  • Pizza 8 reviews
  • Food 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Alex8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Food was excellent and I would definitely go back and waiter was very kind. I highly recommen this place 10/10

JerryLocal Guide · 168 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Always a great place to eat Joe's is Amazing Love Them A Great Part of the Silsbee Community

JohnLocal Guide · 181 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The place was very nice, the pizza and service was great, I ordered the meat lovers.

Customer photo from John's reviewCustomer photo from John's reviewCustomer photo from John's reviewCustomer photo from John's review
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Forget Pizza Hut. Forget Domino's. By far the best pizza I have had in many many years.

Richard9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The food and service was awesome. Only complaint is they dont sell their in house salad dressing. Will be a regular here.

ClorindaLocal Guide · 124 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Food is very good, good portions. Service is wonderful, able to hold a conversation because music isn’t too loud. We go here about twice a month. On a side note was talking with the pest control person that sprays our home and he said was talking about different places on the area he services and said that Joe’s…

Photos

Customer reviews

4.8 ★★★★★ 403 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Alex F8 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Food was excellent and I would definitely go back and waiter was very kind. I highly recommen this place 10/10

  • Order type: Dine in
  • Meal type: Lunch
  • Wait time: No wait
  • Seating type: Booth seating
Response from the owner · 6 days ago

Thank you for your review, we appreciate it and are glad to hear this from our customers. God bless you 🙏.

Jerry LeverettLocal Guide · 168 reviewsTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always a great place to eat Joe's is Amazing Love Them A Great Part of the Silsbee Community

  • Order type: Dine in
  • Meal type: Dinner
  • Price per person: $10–20
  • Reservation: Reservations not required
  • Group size: 2 people, 3-4 people, 5-8 people, 9+ people
  • Seating type: Indoor dining area
Response from the owner · 4 years ago

Thank you 🙏

John LanconLocal Guide · 181 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The place was very nice, the pizza and service was great, I ordered the meat lovers.

  • Order type: Dine in
  • Meal type: Dinner
  • Reservation: Walk-ins only
  • Seating type: Indoor dining area, Bar area, Booth seating, Counter seating, Private dining room
  • Recommendation for vegetarians: Highly recommend
  • Vegetarian offerings: Vegetarian menu or section
  • Parking space: Plenty of parking
  • Parking options: Free parking lot
Response from the owner · 2 weeks ago

Thank you for your review, we appreciate it. God bless you 🙏

James Rowe3 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Forget Pizza Hut. Forget Domino's. By far the best pizza I have had in many many years.

Trenton RoseLocal Guide · 19 reviewsTotal number of Google reviews Trenton has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sooo good

Response from the owner · 3 weeks ago

Thank you so much, we appreciate it. God bless you 🙏

Lee10 reviewsTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best restaurant in Silsbee by far

Response from the owner · a month ago

Thank you for your review, we appreciate it and are glad to hear this from our customers. God bless you 🙏

Halbert Robinson3 reviewsTotal number of Google reviews Halbert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The service was amazing as well as the food. They were very attentive.

Response from the owner · a month ago

Thank you for your review, we appreciate it. God bless you 🙏

Shpetim ShalaLocal Guide · 42 reviewsTotal number of Google reviews Shpetim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing place, great people with super atmosphere…

  • Order type: Dine in
  • Meal type: Lunch
Response from the owner · a month ago

Thank you 🙏

Richard Cramer9 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The food and service was awesome. Only complaint is they dont sell their in house salad dressing. Will be a regular here.

Response from the owner · a month ago

Thank you for you review, we appreciate it. We are glad to see you back again and you can ask for manager to buy the house dressing. God bless you 🙏

Truckanator!Local Guide · 51 reviewsTotal number of Google reviews Truckanator! has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The food was good, but the portions are small for the price.

  • Order type: Dine in
  • Meal type: Dinner
  • Price per person: $10–20
  • Seating type: Indoor dining area
Response from the owner · a month ago

Thank you for your review.

Joe's Italian Grill on Google Maps →

Business details