Google reviewers rate John Betlem Heating & Cooling 4.9 out of 5 based on 3618 reviews, noting the owner replies to 82% of feedback. Customers frequently praise the punctuality, professionalism, and thorough communication of technicians during furnace, air conditioning, and electrical installations. Recurring themes include detailed explanations of repairs and clean workspaces. However, some low-star reviews criticize high pricing for minor repairs and a lack of responsiveness to initial quote requests.
Google rating: 4.9 out of 5 from 3,618 reviews (94% five-star).
Reviews on this page: 3,618 Google reviews (2,821 with written comments, 39 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 25, 2026.
Service: Plumber serving Rochester, New York.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
3,618 reviews on Google
5★3,409
4★97
3★20
2★19
1★73
Reviews from Google, shown as published (original wording, unedited).
EC
Edward Covannon11 reviews
★★★★★
The service technician gets highest marks for being conscientious - careful attention to the evidence of the problem, rigorous diagnosis, skilled fix and test, and articulate explanation of everything being done and why. Highest marks.
Price assessment: Great price
Price: $200–400
Response from the owner · 8 hours ago
Thank you, Edward, for your kind words about your recent experience with John Betlem Heating & Cooling. We appreciate your recognition of our technician's thorough approach and dedication to quality service. Your feedback means a lot to us!
John Betlem was amazing. Max, Jim, Charles and Don were extremely professional and very knowledgeable. They removed the old furnace and installed a new one with central air. Five Star Service.
Price assessment: Reasonable price
Price: $2,000+
Services: Heating system installation, Install AC
Response from the owner · 18 hours ago
Thank you, Mark, for your wonderful review! We truly appreciate your kind words about Max, Jim, Charles, and Don, and we're glad to hear you are pleased with your new furnace and central air installation. Your satisfaction means a lot to us at John Betlem Heating & Cooling.
Bobby was very knowledgeable and thoroughly explain the situation. He was very kind he answered more questions with patience. Very pleased with Betlem
Price assessment: Great price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · 21 hours ago
Thank you, Edward and Cheryl, for your wonderful review! We’re glad to hear that Bobby provided you with knowledgeable and patient service. Your satisfaction is important to us at John Betlem Heating & Cooling, and we appreciate your kind words!
They were on time. Very neat and professional. They were extremely knowledgeable and answered all our question without hesitation. They certainly represents John Betlems high standards.
Price assessment: Great price
Services: Heating system maintenance
Response from the owner · a day ago
Thank you, Bob, for your fantastic review! We're delighted to hear that you found our team at John Betlem Heating & Cooling to be professional and knowledgeable. Your kind words affirm our commitment to high standards, and we truly appreciate your feedback.
Techs arrived and completed both furnace and air conditioner installations thoroughly and efficiently, with no disruption to our home. Everyone was knowledgable, super friendly, and made sure we had no questions or concerns before they left. It was a great experience from the initial contact for a quote to the conclusion of the installations. We definitely recommend! Thank you!
Price assessment: Reasonable price
Price: $2,000+
Services: Heating system installation, Install AC
Response from the owner · a day ago
Thank you, Albert, for your wonderful review! We're thrilled to hear that your experience with the furnace and air conditioner installations was smooth and positive. Your recommendation means a lot to us at John Betlem Heating & Cooling, Inc.
Trevor did some electrical work for us (installed new bath fan and updated breaker box) and was great to work with. He was prompt, courteous and professional. Happy with the outcome and the service provided.
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you, Julie, for your wonderful review! We're thrilled to hear that Zachery provided such a thorough and professional energy audit experience. Your feedback is greatly appreciated, and we look forward to continuing to support you.
Anthony was very thorough in carrying out our annual furnace maintenance. Found a small issue which he resolved. Great job.
Price assessment: Reasonable price
Price: $1–200
Services: Heating system repair, Heating system maintenance
Response from the owner · a month ago
Thank you, Theodore, for your wonderful review! We're glad to hear that Don provided you with clear explanations and helpful advice. At John Betlem Heating, Cooling & Electrical, we strive to ensure our customers feel informed and supported.
Very professional and knowledgeable on time and courteous I highly recommend this company and Thank you.
Price assessment: Great price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · a day ago
Thank you, Timothy, for your kind words! We appreciate your recommendation and are glad to hear that you found our team at John Betlem Heating & Cooling to be professional and courteous. Your support means a lot to us!
Shamus, Brandon, Ryan, and Tyler did a wonderful job removing the old and installing our new HVAC system. They were friendly, tolerant of our dogs, and did a fantastic job. The area was cleaned and all old stuff taken with them. Shamus was great in explaining the new thermostat, as well as the new system and helped setup the app on our phones. If you get this team for any installation you should count your self lucky. Shawn was very helpful during the quality assurance visit. He answered all my questions and was efficient in his inspection.
Price assessment: Reasonable price
Price: $2,000+
Services: A/C system dismantlement, Heating system installation, Install thermostat, Install AC
