Google reviewers rate Johnny B's Pest Control five stars based on eighty-two reviews, with the owner responding to seventy-two percent of feedback. Customers frequently cite rapid scheduling, affordable pricing, and clear communication regarding treatment processes for ants, mice, bed bugs, and other pests. Technicians are described as knowledgeable and thorough, often sealing entry points and providing follow-up visits. The primary criticism involves unresolved rat issues, highlighted by two three-star reviews indicating that rodents remained present after service.
Google rating: 5.0 out of 5 from 82 reviews (96% five-star).
Reviews on this page: 82 Google reviews (57 with written comments).
Owner responses: the business replied to 72% of reviews.
Most recent review: May 8, 2026.
Service: Bed Bug Exterminator serving Cambridge, Massachusetts.
Data from Google, last updated November 8, 2026.
Star ratings
82 Google reviews we collected
5.0of 5
5 stars7996%
4 stars22%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 57 written reviews
99%praise
Praise10999%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2725%
Staff & attitude2422%
Quality & results1917%
Would recommend1816%
Communication98%
Price & value98%
Honesty & trust44%
What customers talk about
We read 57 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Extremely fast response and the service was excellent.”
“Technicians are friendly, knowledgeable and thorough.”
“He was incredibly helpful, reassuring, and fixed the problem very quickly.”
“Such amazing service, Dave was very knowledgeable, highly highly recommend!”
“The techs from Johnny B's took time to calmly explain everything to me, and walked me through the treatment process.”
“Sean is a great guy and his knowledge alone that he shared was worth the money.”
“Great transparency and they guaranteed the work for 6 months.”
praise complaint · found by our text analysis, Google review wording unchanged.
Outstanding service. Called to have my home serviced for ant activity, and I was scheduled for service the following day. Extremely fast response and the service was excellent. I won’t use another company again.
Response from the owner · 6 months ago
Thank you so much for sharing your positive experience and for your kind words about the fast response and excellent service. It means a lot to know our team could assist with your ant issue and that you feel confident choosing us for your pest control needs.
C
Clayton WatsonLocal Guide · 54 reviewsiTotal number of Google reviews Clayton has written across all businesses on Google Maps, not just this one.
Called Johnny B’s pest control to help with a pest problem at my rental property. The price was good and the service was better. The guy who came pointed out where he thought the mice were getting in from and he sealed that spot. He took his time inspecting the apartments and identified things that me and my tenants need to address. I will definitely be using Johnnys pest control again when I have pest issues that need fixing
Thank you so much for sharing your experience and for highlighting the thorough inspection and service you received. It’s great to hear that the technician was able to identify entry points and offer helpful recommendations for you and your tenants. Your feedback is truly appreciated and means a lot to the team at Johnny B’s Pest Control.
M
Matthew Akerman6 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
5 star service! Technicians are friendly, knowledgeable and thorough.
Response from the owner · 6 months ago
Thank you so much for your wonderful feedback, Matthew. It’s great to hear that you found our technicians to be friendly, knowledgeable, and thorough. Your satisfaction means a lot to everyone at Johnny B's Pest Control.
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Lethal Coilz6 reviewsiTotal number of Google reviews Lethal has written across all businesses on Google Maps, not just this one.
Nice guys, affordable and helpful. I learned a few things too.
Response from the owner · 6 months ago
Thank you for sharing your experience and for the kind words. We're glad to hear you found our team friendly, helpful, and informative, as well as affordable. Your feedback is truly appreciated.
C
Christopher Doran2 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Johnny B's Pest Control was the best pest control service I've ever experienced. Sean is a great guy and his knowledge alone that he shared was worth the money. This will be the only pest control company we will ever use. I will also share them with family and friends if needed.
Chris - Milton, MA
Response from the owner · 6 months ago
Thank you so much for sharing your experience and for your kind words about Sean and the service provided. It’s wonderful to know that you found the knowledge and expertise valuable. Your recommendation truly means a lot.
N
Nahum Perez5 reviewsiTotal number of Google reviews Nahum has written across all businesses on Google Maps, not just this one.
Thank you for sharing your feedback and letting us know about your experience. It's disappointing to hear that you're still encountering issues, and your input is important to us as we strive to improve our services. If you have any additional details or concerns, please feel free to reach out so we can better understand your situation.
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Luca Hinrichs13 reviewsiTotal number of Google reviews Luca has written across all businesses on Google Maps, not just this one.
successfully solved my wasp problem! they were kind, professional, and efficient. i’ll definitely go back to them in the future if i have other pest control needs.
Response from the owner · 6 months ago
Thank you so much for sharing your experience, Luca. It’s wonderful to hear that you were satisfied with the service and that our team was able to assist promptly and professionally. Your feedback means a lot, and we're grateful for your trust in Johnny B's Pest Control.
B
Bryan Daley3 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Their service is excellent. David came to service our building after we found evidence of rodents in the basement. He was incredibly helpful, reassuring, and fixed the problem very quickly. I’d highly recommend them.
Positive: Responsiveness, Professionalism, Value
Services: Rodent extermination
Response from the owner · 6 months ago
Thank you so much for sharing your experience, Bryan. It’s wonderful to hear that David was able to assist you quickly and provide the reassurance you needed. We truly appreciate your recommendation and are glad you felt supported throughout the process.
K
Kristen SawyerLocal Guide · 14 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Highly Johnny B's/B&B pest control! They were great about answering all of our quetions before sceduling and arranging an appintment that worked for the three units in our condo. Since they came out we have not seen any mice! The service was quick and they filled us in on everything they were doing.
Services: Rodent extermination
Response from the owner · 6 months ago
Thank you so much for sharing your experience, Kristen. It’s wonderful to hear that our team was able to answer your questions and accommodate your scheduling needs. We appreciate your kind words about the service and are glad you felt informed throughout the process. Your feedback means a lot to us!
T
Tim Reppert8 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
