Jovie of Phoenix offers flexible, on-demand in-home childcare for infants and toddlers, with parents frequently praising caregivers for their punctuality, engagement, and clear communication. While many families report reliable and positive experiences, a recurring criticism involves inconsistent sitter availability and reliability. Some reviewers describe instances of no-shows or scheduling conflicts, noting that the agency's response to these service failures can lead to frustration and a lack of trust in the backup care process.
Google rating: 4.9 out of 5 from 166 reviews (98% five-star).
Reviews on this page: 166 Google reviews (166 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 18, 2026.
Service: Nanny Service serving Phoenix, Arizona.
Data from Google, last updated November 13, 2026.
Star ratings
166 Google reviews we collected
4.9of 5
5 stars16298%
4 stars11%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 166 written reviews
99%praise
Praise23599%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8335%
Would recommend5222%
Quality & results3414%
Speed & response2711%
Honesty & trust2410%
Communication156%
Price & value21%
What customers talk about
We read 166 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is incredibly patient, attentive, and dependable.”
“I would highly recommend this organization to anyone that needed child childcare especially for kids with disabilities.”
“I was initially worried about whether a nanny could handle both a high-energy toddler and an infant at the same time, but Riley did a fantastic job.”
“She was wonderful, was punctual, followed all instructions, put him at ease and kept him entertained and happy all day.”
“…een really convenient to be able to book appointments in advance and genuinely take time to hang out and finally have time away from my kids.…”
“The company was easy to work with and I love the ability to choose a sitter as needed.”
“They are competitively priced and genuinely provide quality service to your family.”
People customers mention
Paige10 reviews
Riley9 reviews
Charis9 reviews
Winters8 reviews
Tabitha6 reviews
Jerri6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Paige was awesome and took great care of my 3 year old and 1 year old! She provided lots of updates (which I asked for) and made me feel comfortable with leaving my kiddos!!!
Price assessment: Not sure
Age group: Infant (under 1 yrs), Preschool (3–5 yrs)
Response from the owner · 3 weeks ago
Hi Amy, thanks for taking the time to share your recent Jovie Wedding Care experience with us! Communication with the parents is an important component of our care delivery - thanks for calling Paige out!
R Mesch6 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Used Jovie through my work benefits three times now. Katie Grusso was excellent. If all the backup care was as good as her, this would be an easy 5star review. Unfortunately the other two caregivers we had were 'OK' to awful. So its very hit or miss for us, I think after the awful experience my wife will no longer use their service unless we are able to book Katie.
Response from the owner · a month ago
Thank you for taking the time to share your experience. We're delighted to hear that Katie provided the dependable, personalized care your family was looking for. Care decisions are incredibly important, and we're grateful for the trust you've placed in Jovie on multiple occasions.
We're also sorry to hear that your experiences with other caregivers did not meet the same standard. Consistency is something we work hard to deliver, and your feedback helps us continue improving. While we cannot guarantee availability of a specific caregiver for every reservation, we do our best to understand family preferences and make the strongest possible match for each care request.
Thank you again for recognizing Katie's excellent work and for sharing your honest feedback. We'd welcome and appreciate the opportunity to learn more about your experiences so we can better serve your family in the future. Please feel free to reach out to us 480-237-2333.
Warmly,
Jovie of Phoenix
Taylor Meeker3 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Our family started using Jovie a few months ago and we absolutely adore our Sitter Katy Russillo. Our kids are obsessed with her and she’s made this transition for our family so much easier. She’s the best. Our family couldn’t be more grateful to Ms. Katie!
We have used 3 different caregivers and we have had a really good experience. Most recently Tabitha came over for two separate occasions. My daughter really likes her. My daughter has been having some bad sleep anxiety and Tabitha went above and beyond to help her with this. It was good to have an outsiders view and help with this thing that has been very difficult for us over the past several weeks.
We have been impressed with Jovie.
Price assessment: Reasonable price
Age group: School-age (6+ yrs)
Response from the owner · 2 months ago
Hi Jaz, Thank you for sharing your experience with three of our caregivers! We are thrilled to hear how your daughter likes Tabitha and that she was able to help. We're one click away in the MyJovie app the next time you need us.
Daniel perezLocal Guide · 25 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Maddie is by far the best nanny we have ever had. We have hired nannies in the past privately and always had issues with people on their phones. But Maddie has been incredible playing with our child spending time with them and being in the moment. I would 1000% recommend Maddie to anyone. We will continue to book her as much as possible.
Response from the owner · 2 months ago
Daniel, thank you for sharing your Jovie experience and feedback on Maddie! You can always request her by name in the app the next time you need care.
Kaylynn OlmedoLocal Guide · 9 reviewsiTotal number of Google reviews Kaylynn has written across all businesses on Google Maps, not just this one.
The company was easy to work with and I love the ability to choose a sitter as needed. Tinelle and Kendy were amazing! As a first time mom it is hard to let someone care for your baby but Tinelle is the reason I chose this company to find a permanent nanny. Tinelle is so fun and patient! My baby would get the biggest smile when both Tinelle and Kendy walked in. Kendy is so kind and nurturing. I knew my baby was safe with these ladies!
Price assessment: Reasonable price
Response from the owner · 5 months ago
Hi Kaylynn, thanks for the feedback! We are thrilled you find the Jovie experience easy and flexible to your needs. Don’t forget, you can favorite (heart) sitters in the MyJovie app so they bubble up to the top for you! We can’t wait to serve you again.
Kayla LindleyLocal Guide · 18 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Tabitha came over and hung out with my kids and my God. She is absolutely amazing! As a single mom of two kids with autism, I literally never trust anybody with my kids and they have always been super happy every time she left my house and it’s been really convenient to be able to book appointments in advance and genuinely take time to hang out and finally have time away from my kids. I barely had a social life prior to this and I’m super super grateful for her help please keep her on the schedule. I would highly recommend this organization to anyone that needed child childcare especially for kids with disabilities.
Price assessment: Great price
Response from the owner · 5 months ago
Hi Kayla, Thank you for taking the time to share your experience with us! We are thrilled you found our scheduling/booking process easy and convenient - and that your kids had such a good experience with Tabitha!
Amanda Benham4 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
We have been using Jovie for six consecutive weeks now. We have had four different sitters to come help out so it’s been hard finding consistency within the company. Every time, I work harder than I should to ensure I provide a very clean and welcoming home environment for the sitters to feel comfortable and able to focus on the kids fully. As of lately, I’ve even been providing a detailed schedule and list of ideas of things to do and things and foods the kids like to make it easier.
Every week, I’ve left the house to them sitting in front of the Tv and I come home to them sitting in front of the Tv. I can do that myself.
This last visit, my 3 year old was scared and hid in my bedroom for four hours. There was some communication between the sitter and I that I initiated. When I came home, they sitter immediately wanted me to compete a 5 star review and told me they benefited from it…
my 3 year old was left alone on my room for four hours unsupervised enough to eat a box of bandaids that her body is still trying to digest. She’s then told me all things she did a lot of in my room all alone. Things the sitter has no idea about and that’s unacceptable. We only have two kids and one was asleep for one of those 4 unattended hours…
I am at a loss as this is the company we need to use via our family’s employer benefits. Not only is our family not getting the care we need, yet another mom (🙋🏻♀️) is without support she needs to continue to be the best mom she can be.
Knowing what I know now about the sitters making something from 5 star reviews only, really makes all these reviews not as trustworthy as we originally saw them as.
Response from the owner · 5 months ago
Thank you for taking the time to share this, and we are truly sorry for the experience your family had. What you described is not reflective of the standards we hold for our caregivers, and it is absolutely not the level of care your children deserve.
We take concerns about supervision and engagement extremely seriously. A child spending extended time alone, feeling scared, or accessing items that could be unsafe is unacceptable. We also want to be clear that sitters should never pressure families for reviews of any kind. While they are recognized for their quality accolades, they don’t make anything for a particular review.
We would appreciate the opportunity to speak with you directly so we can address this immediately, take corrective action with the sitter involved, and ensure your family receives the consistent, attentive care you should be able to rely on, especially when this service is connected to your employer benefits.
Please reach out to us at your earliest convenience so we can work toward restoring your trust and supporting your family in the way you deserve. 480-237-2333
MarzellLocal Guide · 10 reviewsiTotal number of Google reviews Marzell has written across all businesses on Google Maps, not just this one.
Riley has been an amazing nanny for our family through Jovie. We use her for date nights, and she takes great care of our 5 month old daughter and 2 year old son. She is incredibly patient, attentive, and dependable.
I was initially worried about whether a nanny could handle both a high-energy toddler and an infant at the same time, but Riley did a fantastic job. She kept up with our toddler while also making sure our baby was well cared for and comfortable.
Response from the owner · 6 months ago
Hi Marzell, thank you for sharing your Jovie experience with Reilly. We’re here for you the next time you need a date night!
Zack CylinderLocal Guide · 29 reviewsiTotal number of Google reviews Zack has written across all businesses on Google Maps, not just this one.
