Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Joy Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Joy Automotive

Muldraugh, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #68Position by Experts Score among all companies we track in this category. of 80 car detailing services · 4.8★ from 474 Google reviews

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Report card

Percentile vs other car detailing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Joy Automotive is better than 87% of car detailing services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Joy Automotive is better than 87% of car detailing services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Joy Automotive is better than 95% of car detailing services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Joy Automotive is better than 100% of car detailing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Joy Automotive is better than 100% of car detailing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Joy Automotive is better than 100% of car detailing services.A
100

Reviews for your job

Customers hired Joy Automotive for 8 kinds of job.

Joy Automotive for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Air & cabin filter replacement”

Delores4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Joy Automotive is my go to place. Awesome staff. I have never had a bad experience. They explain everything upfront and the cost is provided upfront. I highly recommend them to anyone

Great priceAir & cabin filter replacementOil change
Niche2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Can’t recommend these guys enough. If you want honesty/decency, this is the place.

Great priceAir & cabin filter replacementGeneral repairs & maintenanceBrakes
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I take ALL of my vehicles to Joy! Very professional and friendly and knowledgeable with all makes. Straight forward and very affordable! I highly recommend Joy!

Great priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Margaret5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

During an extremely bad timing the air conditioning went out on the vehicle that we were using to go to a military funeral that morning and a family funeral that afternoon. My sister-in-law somehow found joy automotive and they were extremely helpful in getting us back on the road to complete the mission that we had…

Great priceAir & cabin filter replacement
Daniel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Bill & Matt are a wonderful team, they took the time to listen to my concerns and schedule me with an appointment that fit my schedule not theirs. When my vehicle went into the shop I arrived about 15 minutes prior to my appointment time. When I walked in they greeted me by name, again ensuring confidents in their…

Great priceAir & cabin filter replacementAuto engine diagnosticOil change
NateLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Honest and fair! Since we started taking all our vehicles to Joy, we have had no issues with any of them. Military friendly staff and service team that go beyond treating our vehicles like there own. Highly recommend if you want great quality and no BS prices!

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
pngrlrderLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I called,he asked if I was stuck and I said I could get their,so when I show up I let him know whats wrong and just chill with the coffee,awesome people the BEST in kentucky😁😁😁😁Bill and Matt so honest,FAMILY TO ME 👍👍👍

Customer photo from pngrlrder's review
Great priceAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Stephen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joy Automotive truly is the best vehicle maintenance service station in the greater radcliff and Elizabethtown area. Bill and his crew of mechanics, are very welcoming, LIsten to your worries and concerns and treat you with kindness, dignity, and respect. They are very through in their work and will call you before…

Reasonable priceAir & cabin filter replacementTiresOil change
Christina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This place was awesome. Everyone is super nice and seem to really know what they’re doing. Took my husbands truck up there and got several things fixed. They found a leak from our ac that a place in Missouri couldn’t find. They even showed me where it was. Definitely making them my go to for auto needs. Thanks again.

Air & cabin filter replacementAir conditioningGeneral repairs & maintenance
Kelsey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We recently moved to the area and I brought my car here with a check engine light issue. This shop took a lot of time to investigate and get to the root of the problem. They tried a $30 fix after much research before the much more expensive option. They are timely, professional, and trustworthy.

Air & cabin filter replacementAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
marion2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellence at its finest! Top notch service. Best place in town!

Air & cabin filter replacementBatteryAir conditioning+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 43%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance44—
Oil change27—
Brakes25—
Auto engine diagnostic24—
Steering & suspension repair20—
Air conditioning18—
Tires17—
A/C installation & repair15—

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