iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty90−1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 91 tree trimming servicesiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★208 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the company's punctuality, professional communication, and thorough cleanup that leaves properties pristine after trimming various palm species. Reviewers note that pricing is generally reasonable and competitive, with staff demonstrating respect for property and detailed craftsmanship. However, one low-star review cites an instance where a tree was damaged during service and the owner failed to follow through on a promised free maintenance agreement.
Google rating: 5.0 out of 5 from 208 reviews (100% five-star).
Reviews on this page: 208 Google reviews (205 with written comments, 50 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: September 17, 2026.
Service: Tree Trimming Service serving Modesto, California.
Data from Google, last updated November 13, 2026.
Score profile vs other tree trimming services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
JP's Palms TrimmingTree Trimming Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JP's Palms Trimming: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JP's Palms Trimming: 98/100 on this factor. Category median: 93.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JP's Palms Trimming: 90/100 on this factor. Category median: 98.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JP's Palms Trimming: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JP's Palms Trimming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 77.–
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Bar = this company · dark tick = category median.
Star ratings
208 Google reviews we collected
5.0of 5
5 stars207100%
4 stars00%
3 stars00%
2 stars10%
1 star00%
Praise vs complaints
Phrases our text analysis found in 205 written reviews
99%praise
Praise46999%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price758%
Reasonable542%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12025%
Staff & attitude10222%
Speed & response8418%
Would recommend7015%
Price & value6714%
Communication194%
Honesty & trust123%
What customers talk about
We read 205 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is our third year using them and each time they have done an amazing job.”
“They are professional and they do a great job and always look beautiful after.”
“Their prices are reasonable and they clean up after very efficiently.”
“If you are looking for quality at a fair price, I would highly recommend JP Palms.”
“Great communication, great price, quick turn around.”
“JP took the time to explain to me about the different varieties of palms that we have and when to have them serviced.”
“They genuinely care about their customers and the quality of their service.”
People customers mention
Trees7 reviews
Tracy4 reviews
Job4 reviews
Canary4 reviews
Paradise3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JP's Palms Trimming for 3 kinds of job. Pick one to see what they paid and said.
Steven2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Unreal job done on over 15 plus palm trees. Best experience ever with customer service. Cleaned up better than it looked before. Super respectful to my family and dogs. Would recommend this company to anyone. Have their own signature with cuts that looks incredible
Donald4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This is our third year using them and each time they have done an amazing job. Last year they also trimmed my mini palms. They clean up all the trimmings and mess and leave the area pristine. On top of that their pricing is very competitive. We highly recommend.
Brandie - Tracy
Great priceTree trimming & pruning
Nestor5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
JP Palms is the best. No one will do a better job than him. He will make your palm tree the best looking and a work of art.
Great priceTree trimming & pruning
Kevin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
JP Palms trimmed my 3 fan palms and my queen palm for the second year. They are professional and they do a great job and always look beautiful after. Their prices are reasonable and they clean up after very efficiently. I recommend them highly! They are the best in Tracy or anywhere else! I no longer have to worry about who to call. 5 stars!!
Reasonable priceTree trimming & pruning
Jacob5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Had my 50’ palm trimmed by JP. Great communication, great price, quick turn around. Highly recommend.
Great priceTree trimming & pruning
Timothy14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
JP Palms has been maintaining our palm trees over the last couple of years. This year, we decided to sign up for their Paradise Service program, where they maintain all our trees monthly. They have been doing an outstanding job cutting and cleaning up our queen palms, Mediterranean palms, Mexican Palms, and Sago…
Unreal job done on over 15 plus palm trees. Best experience ever with customer service. Cleaned up better than it looked before. Super respectful to my family and dogs. Would recommend this company to anyone. Have their own signature with cuts that looks incredible
Response from the owner · a month ago
Thank you so much Steve ! Now you have the real “JP Palms cut” ! See you in 6 months !
Donald Jones4 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
This is our third year using them and each time they have done an amazing job. Last year they also trimmed my mini palms. They clean up all the trimmings and mess and leave the area pristine. On top of that their pricing is very competitive. We highly recommend.
Brandie - Tracy
Price assessment: Great price
Services: Tree trimming & pruning
Nestor Fantone5 reviewsiTotal number of Google reviews Nestor has written across all businesses on Google Maps, not just this one.
JP Palms trimmed my 3 fan palms and my queen palm for the second year. They are professional and they do a great job and always look beautiful after. Their prices are reasonable and they clean up after very efficiently. I recommend them highly! They are the best in Tracy or anywhere else! I no longer have to worry about who to call. 5 stars!!
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · 3 months ago
You’re amazing Kevin thank you so much. Look forward to seeing you in 6 months !
Jacob Smith5 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
JP Palms has been maintaining our palm trees over the last couple of years. This year, we decided to sign up for their Paradise Service program, where they maintain all our trees monthly. They have been doing an outstanding job cutting and cleaning up our queen palms, Mediterranean palms, Mexican Palms, and Sago Palms on our property. They are artist. Their quality and craftsmanship are the best I've seen in Tracy. They are always on time, run a clean job site, and they are safe and efficient. They are insured and run a top-notch service company. If you are looking for cheap, go elsewhere. If you are looking for quality at a fair price, I would highly recommend JP Palms. The best in Tracy.
Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thank you so much Tim. Yourself and your wife are great people and I look forward to the next time we trim the palms ! Don't foget about the Sago's ! See you in 6 months !
Randi Talaugon1 reviewiTotal number of Google reviews Randi has written across all businesses on Google Maps, not just this one.
JP Palms and his team did an outstanding job on all our trees! They are incredible and that's why we will be having them cut our trees again! They look beautiful!
Price assessment: Great price
Services: Tree trimming & pruning
Response from the owner · 3 months ago
Randi, you are so sweet and one of JPs Palms favorites. Thank you for trusting us and coming on board for our Paradise account. We take great pride and maintaining our high valued customers palm trees all year long. Thank you, and we’ll see you soon !
Edgar Tolentino3 reviewsiTotal number of Google reviews Edgar has written across all businesses on Google Maps, not just this one.
JP texted me right away after I contacted him. He was prompt, on schedule, and very professional. Met me and gave me an affordable and reasonable quote to trim the palm tree in the front of the house. The Palm has not been maintained for 9 years other than my gardener trimming it, but it was too high for him to reach. JP did an outstanding job! Glad to meet JP and he will be maintaining my palm every 6 months! 😀
Price assessment: Great price
Services: Tree trimming & pruning
Response from the owner · a year ago
Thank you so much Edgar ! See you in 6 months !
Maria Abouseif1 reviewiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
We had our palm trees trimmed and the result is amazing. The trees look so much cleaner, balanced, and beautifully shaped — it really elevated the whole backyard.
The team was professional, efficient, and paid attention to details. They didn’t just trim, they styled the trees.
Highly recommend if you want your outdoor space to look polished and well cared for.
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · 6 months ago
Thank you much Vivian ! We have over 50 customers just in mountain house and we love it ! See you in six months !
