Google reviewers rate Dr. Samuels 4.9 out of 5, frequently praising her thorough explanations, professional demeanor, and the friendly nature of her office staff. Many patients describe feeling comfortable and well-informed during consultations and procedures, with specific mentions of breast reductions and aesthetic treatments. However, a minority of negative reviews criticize unexpected price increases for follow-up treatments and report dissatisfaction with the visible results of laser and liposuction procedures.
Google rating: 4.9 out of 5 from 236 reviews (96% five-star).
Reviews on this page: 236 Google reviews (182 with written comments, 3 with photos).
Owner responses: the business replied to 66% of reviews.
Dr. Samuels performed a procedure for me many years ago and I haven't been back to see her for 25+ years. Oops! She was very informative and patient. I will definitely be back to see her next year, if not sooner.
Response from the owner · 6 days ago
So good to see you again Maria! It means so much to me that you would return to us after so many years! That is such a compliment! And now you know that the annual follow ups we recommend are free! Thank you for your review!
Angie Tomes6 reviewsiTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
Very warm, personable and professional. Spent a-lot of time explaining her approach and why. Extremely knowledgeable and proficient in current products and practices.
Response from the owner · a week ago
Thank you for your kind review Angie! We really do love what we do and are so happy to have met you! We hope to see you again very soon!
Maria Chumley7 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Dr Samuels and her staff are excellent! They make you feel at ease and take the time to answer any questions you may have.
Response from the owner · a month ago
Thank you so much, Maria! We're always aiming to give our patients' the best experience that they can have, and we're very grateful that you took the time to give us feedback on things we're doing right. Thank you again!
Alma Wyatt4 reviewsiTotal number of Google reviews Alma has written across all businesses on Google Maps, not just this one.
Heather was very good easing my nerves about today’s appt! It is obvious that she is knowledgeable and experienced and put me at ease. The actual procedure was as comfortable as it could have been! Also the receptionist, I am sorry I did not get her name, was very easy to talk with and she also made me comfortable before the procedure.
Response from the owner · 6 months ago
Thank you Alma! As a returning patient, we so value having the opportunity to care for you again! This review makes our entire team so happy! Thank you for your review!
Lisa SnyderLocal Guide · 24 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Dr. Samuels is professional and knowledgeable; she is also very warm and put me at ease during my appointment. She explained everything well and never made me feel rushed. All of her staff that I met were also personable and helpful. It was a smooth and pleasant experience.
Response from the owner · a month ago
Thank you for your review and kind words Lisa! We really enjoyed meeting you and welcome to Louisville!
BobbiLocal Guide · 23 reviewsiTotal number of Google reviews Bobbi has written across all businesses on Google Maps, not just this one.
I had an excellent experience with Dr. Samuels from the moment I arrived. The office staff was friendly, efficient, and made me feel very comfortable. Dr Samuels took the time to listen to my concerns, answered all of my questions, and explained my treatment in detail. I never felt rushed and appreciate the respectful care I received. Dr. Samuels is highly knowledgeable and genuinely cares about her patients' well-being. I left feeling well informed and very confident that I will receive exceptional care.
Response from the owner · 3 months ago
It was so great to catch up with you again Bobbi after so many years! It is always such an honor for our patients to return for additional services, and we look forward to caring for you again! Thank you so much for your kind words!
Nicollette Fischesser7 reviewsiTotal number of Google reviews Nicollette has written across all businesses on Google Maps, not just this one.
Went for a consult and it was fantastic! All the staff were so nice and full of knowledge. Definitely recommend if you’re considering getting any work done.
Response from the owner · a month ago
Thank you so much Nicolette! We really enjoyed meeting you and would love to see you again soon! Your review means a lot to the whole team, so thank you again for taking the time to leave a review and for your kind words!
Amanda Bowman2 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Dr. Samuels and her team are absolutely exceptional, as is her surgical ability. I waited nearly 30yrs for a breast reduction and subsequent lift, and I couldn’t be more pleased with the results. I look and feel amazing. Dr. Samuels is so talented and if you’re thinking about any cosmetic procedure, please choose her, you will be thrilled with your results!
Response from the owner · a month ago
Thank you so much Amanda! Your kind words mean so much to me and to the whole team! We are so pleased with your results and so happy you chose our office to be your plastic surgery provider!
Amy Bullard3 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
52 year old female. Disappointed. Went in for Liposuction and renuvion of the trunk area, breast implant removal, and Ultraclear laser of the face and neck. The only thing that I was satisfied with was she definitely removed my breast implants.
I found out she only liposuction 850cc of fat which is only a little over 1 pound. I shouldn't have even been offered lipo, I didnt have enough fat to extract, and I was left with incision scars all the way around my trunk area. The renuvion and lipo was supposed to take care of my momma pouch and tighten it, its EXACTLY the same, with scars! The ultraclear laser was supposed to help with aging. Dont see any change, very frustrating to spend $20,000 on procedures and be left with scars and the same outcome as before going in. At follow up she suggested adding another procedure to help with my tummy area that was gonna be another $2700 per session and said i would need several sessions. I haven't been back for any other follow up appointments.
Response from the owner · a month ago
Hi Amy,
We’re sorry to hear you aren’t happy with your early results after liposuction and Renuvion. Best results are seen at 9-12 months or more. Since we have not seen you since month 2, we’d like the chance to do photos and measurements and place your results side to side. Looking at month 2 photos, we did see nice early changes in contour as well as skin tightening, The additional procedure you were offered is offered to all Lipo patients because it hastens healing and loss of the swelling we see in the 1st 3 months, it melts more fat, and it adds to the skin tightening of Renuvion. It was not offered because we didn’t like your early results, but because it is standard of care after liposuction to ensure the best results (esp if a patient has less than perfectly tight skin…which is most of our patients). Small to moderate volume lipo (500 - 2000cc) is common in patients who are at their goal weight but struggling to lose localized fatty deposits that are diet and exercise resistant.
Results of any laser also take 9-12 months to mature, and we even see improvement beyond a year, especially if we can make skin care suggestions in the early recovery period that add to the laser results.
We hope this helps, and we encourage you to return for the recommended follow-ups, as we would love to see how you are doing, and to compare your before and after photos and measurements.
Connie Anggelis3 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
