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Junk Herder Cleanouts

Junk removal service · Norfolk, VA

5.0 ★★★★★ 217 Google reviews · 24 photos
99%five-star reviews
100%reviews answered by the owner
Nov 2026latest review

Junk Herder Cleanouts at a glance

Customers frequently cite punctuality, professional conduct, and reasonable pricing when describing their experiences with Junk Herder Cleanouts. Reviewers note that the team handles various tasks, including estate cleanouts, debris removal, and demolition, while maintaining clear communication and providing before-and-after photos. A recurring criticism involves high quotes for specific projects, such as shed removal, and concerns regarding the owner's response to negative feedback.

  • Google rating: 5.0 out of 5 from 217 reviews (99% five-star).
  • Reviews on this page: 217 Google reviews (192 with written comments, 16 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: November 5, 2026.
  • Service: Hauling Service serving Norfolk, Virginia.

Data from Google, last updated November 10, 2026.

Star ratings

217 Google reviews we collected

  • 5 stars21599%
  • 4 stars10%
  • 3 stars00%
  • 2 stars10%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 192 written reviews

  • Praise45299%
  • Complaints61%

Topic share

How often each topic comes up in the written reviews

  • Speed & response11726%
  • Staff & attitude9922%
  • Price & value6815%
  • Would recommend6614%
  • Quality & results6514%
  • Communication327%
  • Honesty & trust112%

What customers talk about

We read 192 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “On time, very pleasant ,would definitely call on them again.”
  • “Eric and his team are hard working, professional, and friendly.”
  • “Very responsive and thorough and prices were very reasonable.”
  • “They did an amazing job at our property, I highly recommend!”
    “Overall, I cannot recommend Junk Herders, LLC highly enough.”
  • “They have a great attention to detail and are mindful of the spaces they are working in to show respect to their clients.”
  • “The communication and professionalism are top notch.”
  • “Eric, owner of Junk Herder Cleanouts and his staff are very trustworthy and hardworking and they do a fantastic and through job of making sure they sa…”

People customers mention

  • Eric 14 reviews
  • Herders 11 reviews
  • Isaac 4 reviews
  • Realtor 4 reviews
  • Hunter 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Photos

Customer reviews

5.0 ★★★★★ 217 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
MeaganLocal Guide · 15 reviewsTotal number of Google reviews Meagan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Eric and his team are hard working, professional, and friendly. They have a great attention to detail and are mindful of the spaces they are working in to show respect to their clients. Great job!

Response from the owner · 5 days ago

Thank you for the kind review and trusting in our team.

Lori HickmanLocal Guide · 19 reviewsTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

On time, very pleasant ,would definitely call on them again. Very professional from start to finish. And the customer service is great!!!

Response from the owner · a week ago

Thank you so much for the kind review and trusting in us.

Aireana J1 reviewTotal number of Google reviews Aireana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great work and in a timely manner. Thank you!

Response from the owner · a month ago

Thank you for having us out to remove your shed

Isabella R.8 reviewsTotal number of Google reviews Isabella has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So quick and efficient. Same day pickup, appreciate your help!

Response from the owner · a month ago

Thank you for the kind review and having us out to remove your mattress.

Nancy Bessler9 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly and respectful on the phone taking order and even when they picked up. Wasn’t Home the gentleman called me I called him back. He just wanted to verify that everything was OK. He took pictures of before and after the Pickup so I really appreciate that. Was always kept informed

Response from the owner · a month ago

Thank you for the kind review and trusting us

Dan Barnthouse8 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super service, unbelievably responsive, and the price was right!;

Response from the owner · a month ago

Thank you for calling us and having us out to remove a few pieces of furniture

Kelley Edwards14 reviewsTotal number of Google reviews Kelley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great company! Very responsive and thorough and prices were very reasonable. They did an amazing job at our property, I highly recommend! :)

Response from the owner · a month ago

Thank you for the kind review and for having us out.

Janell Samuels8 reviewsTotal number of Google reviews Janell has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast and easy cleanup

Response from the owner · 2 months ago

Thank you for the 5 star review and glad you were happy with the execution.

Diana Sepulveda1 reviewTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So professional and courteous, would recommend this company for any haul aways you have!

Response from the owner · 2 months ago

Thank you for the kind words and for having us out.

Cara AllenLocal Guide · 15 reviewsTotal number of Google reviews Cara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were quick, prompt, and respectful. Would definitely use again.

Response from the owner · 2 months ago

Thank you for having us out for your client and trusting us to do the work.

Junk Herder Cleanouts on Google Maps →

Business details