Customers frequently cite punctuality, professional conduct, and reasonable pricing when describing their experiences with Junk Herder Cleanouts. Reviewers note that the team handles various tasks, including estate cleanouts, debris removal, and demolition, while maintaining clear communication and providing before-and-after photos. A recurring criticism involves high quotes for specific projects, such as shed removal, and concerns regarding the owner's response to negative feedback.
Google rating: 5.0 out of 5 from 217 reviews (99% five-star).
Reviews on this page: 217 Google reviews (192 with written comments, 16 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 5, 2026.
Service: Hauling Service serving Norfolk, Virginia.
Data from Google, last updated November 10, 2026.
Star ratings
217 Google reviews we collected
5.0of 5
5 stars21599%
4 stars10%
3 stars00%
2 stars10%
1 star00%
Praise vs complaints
Phrases our text analysis found in 192 written reviews
99%praise
Praise45299%
Complaints61%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response11726%
Staff & attitude9922%
Price & value6815%
Would recommend6614%
Quality & results6514%
Communication327%
Honesty & trust112%
What customers talk about
We read 192 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“On time, very pleasant ,would definitely call on them again.”
“Eric and his team are hard working, professional, and friendly.”
“Very responsive and thorough and prices were very reasonable.”
“They did an amazing job at our property, I highly recommend!”
“Overall, I cannot recommend Junk Herders, LLC highly enough.”
“They have a great attention to detail and are mindful of the spaces they are working in to show respect to their clients.”
“The communication and professionalism are top notch.”
“Eric, owner of Junk Herder Cleanouts and his staff are very trustworthy and hardworking and they do a fantastic and through job of making sure they sa…”
People customers mention
Eric14 reviews
Herders11 reviews
Isaac4 reviews
Realtor4 reviews
Hunter3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Eric and his team are hard working, professional, and friendly. They have a great attention to detail and are mindful of the spaces they are working in to show respect to their clients. Great job!
Response from the owner · 5 days ago
Thank you for the kind review and trusting in our team.
Lori HickmanLocal Guide · 19 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Friendly and respectful on the phone taking order and even when they picked up. Wasn’t Home the gentleman called me I called him back. He just wanted to verify that everything was OK. He took pictures of before and after the Pickup so I really appreciate that. Was always kept informed
Response from the owner · a month ago
Thank you for the kind review and trusting us
Dan Barnthouse8 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.