Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts
Customers frequently praise the punctuality, professionalism, and efficiency of the crews, noting that staff are often friendly and leave no mess. Recurring themes include easy scheduling, quick response times, and the ability to handle large or heavy items with ease. However, several reviews criticize the pricing, with some customers reporting that final costs exceeded initial quotes or felt higher than expected. A few instances of poor communication or missed arrival windows were also noted.
Data from Google, last updated November 1, 2026.
650 Google reviews we collected
Phrases our text analysis found in 506 written reviews
How often each topic comes up in the written reviews
We read 506 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Easy to get ahold of, always polite on the phone, scheduled pickup quickly.”
“Arrived late due to weather but didn't bother to notify me.”
“The guys who came to collect the items were very nice and professional.”
“Quick and easy removal of a broken and moldy deep freeze at a reasonable price!”
“Way too expensive.”
“I would definitely recommend them and use them again.”
“great guys, great service and they work to re purposes items”
“The communication here is terrible, and the transparency is nonexistent.”
“The guys were on time, explains the service thoroughly, and left the area better than when they found it.”
“Junk King wad courteous, dependable, and professional.”
“Nice job liars.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 650 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The guys work hard and do a fine job
Nannatte and Jimmy, thank you for the five-stars! The guys put real effort into every job, and we’re glad it showed. Next time junk needs hauling, choose the Kings to get it done on time. Mike Needham, Owner of Junk King Northwest Arkansas
Grant and Landen were amazing and very helpful! They handled a very large and heavy sectional with ease. They also took a very large rug that was soaked in rain. They made the entire process easy and simplified things so I could better understand their pricing systems. Highly recommend!
Grant and Landen deserve a big round of applause, Angel! A giant sectional and a rain soaked rug is a heavy combo, and we’re glad they made it look easy. We love that they took the time to walk you through the pricing too, since you pay only for the space you use and nobody likes guessing. Grateful our team was invited into your home to help, and we hope to see you again on your next junk removal job. Mike Needham, Owner of Junk King Northwest Arkansas
Very fast response to my initial request. Was able to get my stuff picked up the next day. The guys who came to collect the items were very nice and professional. Will definitely use Junk King NWA next time we need large item removal!
Heather, getting those bulky items out of the way shouldn’t have to be a hassle! We’re happy our team made your junk removal easy, and we’ll be ready to help whenever another project comes along. Mike Needham, Owner of Junk King Northwest Arkansas
great guys, great service and they work to re purposes items
Sharon, we love knowing our crew made clearing things out a little easier while giving usable items another chance. That kind of junk removal is a win all around! Mike Needham, Owner of Junk King Northwest Arkansas
Friendly staff and excellent service!
Pat, a friendly crew makes all the difference, and we’re glad our junk removal team made the job easy for you. We appreciate you trusting us with the cleanup! Mike Needham, Owner of Junk King Northwest Arkansas
Great job! Got ride of all my junk! Very pleasant and personable team! Will use again! Thanks for all your help!
John, thanks for sharing the photo! That’s quite a pile to clear out, and we’re glad we could help reclaim the space. We appreciate you trusting us with your junk removal needs and look forward to helping again. Mike Needham, Owner of Junk King Northwest Arkansas
First time I have used them. Communication was great. Timely and reasonable price.
Travis, great communication, good timing, and a reasonable price make for a strong first impression! Thanks for taking a moment to share this, and we hope to see you again. Mike Needham, Owner of Junk King Northwest Arkansas
Great experience. Quick service and hassle free.
Amber, we appreciate you making junk removal part of your day and letting us handle the haul. We’re glad we could keep things quick and easy for you. Mike Needham, Owner of Junk King Northwest Arkansas
Easy to get ahold of, always polite on the phone, scheduled pickup quickly. Very polite when they arrived,quickly removed everything, left no mess
Linda, easy to reach and polite every step of the way, from that first phone call to the pickup itself, is a great combination! We make it easy, and thank you for taking the time to leave a review. Mike Needham, Owner of Junk King Northwest Arkansas
The two gentlemen were exceptional - professional, kind, and hard working. From the initial experience with chatting on the app with someone at 0200 discussing our needs and understanding their process to the pickup today - exceptional experience! We “thank you.” Be Blessed
Those two gentlemen are going to love hearing this! Getting help understanding the process at two in the morning through the app, all the way through to pickup day, is the kind of thorough experience that stands out. We appreciate you taking the time to write this, and be blessed right back. Mike Needham, Owner of Junk King Northwest Arkansas
Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts