Google reviewers rate Just Mind Counseling 4.9 out of 5 based on 62 reviews, with the owner responding to 18 percent of them. Clients frequently praise the practice for quick scheduling, flexible session lengths, and a comfortable atmosphere, noting that administrative staff are helpful and therapists provide attentive care for various issues. One recurring criticism involves billing discrepancies, where clients reported being told their copay was zero before appointments but asked to pay out of pocket afterward.
Google rating: 4.9 out of 5 from 62 reviews (97% five-star).
Reviews on this page: 62 Google reviews (59 with written comments).
Owner responses: the business replied to 18% of reviews.
Most recent review: November 11, 2026.
Service: Marriage Counselor serving Austin, Texas.
Data from Google, last updated November 13, 2026.
Star ratings
62 Google reviews we collected
4.9of 5
5 stars6097%
4 stars00%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 59 written reviews
99%praise
Praise8299%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2834%
Would recommend1923%
Speed & response1012%
Communication1012%
Honesty & trust1012%
Quality & results45%
Price & value22%
What customers talk about
We read 59 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Additionally, their administrative staff are very friendly and helpful.”
“I am grateful for Dorian's guidance and would recommend her services.”
“Kim helped us quickly through innumerable difficult teen and college transitions through the years.”
“…as nice because it allowed us to individually voice our concerns and explain what we want to get out of the therapy.…”
“I honestly have no idea how I made it so far without her but I am so grateful to have had the blessing of being matched with her at Just Mind 2 years ago.”
“I like to leave an honest thorough review so apologies for the long paragraphs you’ll read.”
“I drive from San Antonio and it's so worth it.”
People customers mention
William8 reviews
Eva3 reviews
Schroeder3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Nov 11: They called back and were flexible with what they can provide. We don't have 1hr of data to share so they offered 30min or 45min. Really appreciated the flexibility.
Nov10: For anyone wanting to go here: $175/hr for just intake (kids under 10), even if you dont have 1hr of info. Plus $160+ for each session. Needed something urgent, and was let down.
Response from the owner · 18 hours ago
We really appreciate the feedback. Making care accessible, especially for kids and families, is important to us, and our team is always glad to talk through scheduling and fees with anyone who reaches out.
Ryan Van Lopik1 reviewiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
"Just Mind is a wonderful practice with several great clinicians. I have had a wonderful experience with each. Additionally, their administrative staff are very friendly and helpful. I highly recommend Just Mind Counseling!"
Response from the owner · 2 months ago
Hi Ryan. Thank you for sharing this with us. Due to privacy concerns, we are not able to respond in a public forum. Anyone who would like to reach us can do so at 512-843-7665.
Taylor Reed2 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Do not book with this office. They will tell you your copay is $0 before your appointment and then after your appointment they will ask for the payment out of pocket.
Response from the owner · 3 months ago
Hi Taylor. Thank you for sharing this with us. We understand how stressful unexpected billing surprises can be. To protect patient privacy, we never discuss care or billing details in public forums. We would love the opportunity to look into this. Please reach out to [email protected] so we can help.
sally grayum11 reviewsiTotal number of Google reviews sally has written across all businesses on Google Maps, not just this one.
Great experience with staff and Kim. Kim helped us quickly through innumerable difficult teen and college transitions through the years. As a parent herself and background in education counseling she was able to bond with our daughter and gave us exceptional advice and insight into the issues we were having. Could not recommend her enough!
Response from the owner · 4 months ago
Thank you for your kind words! Kim is truly wonderful and our team is dedicated to supporting families however we can. We appreciate your feedback!
Coleburn Christie14 reviewsiTotal number of Google reviews Coleburn has written across all businesses on Google Maps, not just this one.
I highly recommend Just Mind Counseling! What a wonderful caring place. I called in looking for some help with PTSD from a botched medical situation. They took the time to listen at intake and provide thoughtful recommendations to get me to the right provider. The amount of intake attention coupled with excellent directed care made me feel so much better in such a short amount of time. I am grateful and doing so much better.
Response from the owner · 3 months ago
Thank you Cole!
Carolina VinsonLocal Guide · 300 reviewsiTotal number of Google reviews Carolina has written across all businesses on Google Maps, not just this one.
Laura Banks is one of the best therapists that I have evee met. She is such an adorable person, with a great ear. She is smart and delicate. I love how she keeps a track of my mental health and her ability to continue our conversation right where we left it on our previous session. I would highly recommend her. She is an incredible professional, and the time with her just goes too fast. I wish I was able to see her on a daily basis. She is assertive, and has the capacity to be in "my moment"; if I laugh, she laughs with me, if I cry, I can see her understanding of my feelings on her eyes.
I feel blessed, lucky and thankful for having her.
Gotta try Laura, you won't regret.
Response from the owner · Edited 8 months ago
🙏 Thank you for the feedback. We’ve worked hard to build a team here in Austin that genuinely cares about the well-being of our neighbors. It’s always encouraging to hear that our practice is serving as a helpful resource for the community.
Jason Edwards3 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Malka Fenig is an excellent EMDR practitioner. Of course she is is a master of the EMDR theory and practice, but more importantly, she is attuned to the needs of clients. Critically for success, she is sensitive to the pace that clients need to be in a place where treatment can be effective. She is also skilled in compassionate redirection when needed.
Response from the owner · 3 months ago
Thank you Jason!
Noah CoskunLocal Guide · 15 reviewsiTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
My wife and I's sessions with Eva have been absolutely transformative. We've done couple's therapy in the past, but it wasn't until meeting with Eva that our relationship really began to bloom in ways I couldn't have imagined. I come out of our sessions feeling closer and more supportive to my wife and our marriage is stronger than ever because of it. I always look forward to seeing Eva each week and my wife and I have discussions all week about the concepts brought up in our sessions. So glad we have met you, Eva!
Response from the owner · 3 months ago
Thank you Blake!
megan gomez2 reviewsiTotal number of Google reviews megan has written across all businesses on Google Maps, not just this one.
Eva Escobedo is the absolute best therapist out there. Hands down. The improvements I have made in my day to day life, I owe to her. She has a comforting presence and has allowed me to show up free of judgement as I am, but directs me towards a path that has opened up a life for me that I didn’t know I was capable of. She asks the questions that challenge the thoughts that have stunted my growth. She is tough in the ways that every person needs to grow and comfort in the ways that keep you coming back every week to do the hard work. I honestly have no idea how I made it so far without her but I am so grateful to have had the blessing of being matched with her at Just Mind 2 years ago. I never thought I’d say this, but therapy is the highlight of my week. I’d recommend for anyone out there that is contemplating making this jump, allow Eva to be the highlight of your week as well!
Response from the owner · 8 months ago
We really appreciate you taking the time to share this. At our practice, we believe that finding the right support is a vital part of the wellness process.
