Jason Vill2 reviews
Xavier provided great customer service.
Review from Google · view on Google
JustStorage
JustStorage at a glance
Google reviewers rate JustStorage 4.8 out of 5 based on 854 reviews, frequently praising the facility for its cleanliness, accessible units, and friendly, helpful staff who provide thorough communication during move-ins. However, several low-star reviews criticize significant price increases, limited office hours that restrict access to units, and inconsistent customer service experiences, including instances where employees were perceived as rude or unresponsive to billing and access issues.
- Google rating: 4.8 out of 5 from 854 reviews (94% five-star).
- Reviews on this page: 854 Google reviews (557 with written comments, 12 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 24, 2026.
- Service: Mover serving Joliet, Illinois.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★854 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Steve Traskell4 reviews
Great, friendly, and helpful staff
Review from Google · view on Google
Mandy BowersLocal Guide · 28 reviews
Vincent is always the best.
Response from the owner · 6 months ago
Thank you so much for your kind words! We are thrilled to hear that Vincent always provides exceptional service. We will be sure to pass along your praise to him. Thank you for choosing our business!
Review from Google · view on Google
Ryan EggertLocal Guide · 32 reviews
Using this space has been great. Xavier at the front desk was super helpful and provided great customer service.
Review from Google · view on Google
John6 reviews
Staff is always polite and helpful. Units are easily accessible and affordably priced.
Review from Google · view on Google
Nick Thompson2 reviews
Stacey gave us absolutely amazing customer service, she was extremely helpful and just an awesome person! 🙏 Thank you Stacey! 😁
Review from Google · view on Google
Ashanti Williams3 reviews
Very friendly and helpful
Review from Google · view on Google
Vickie McDonald2 reviews
The staff was very helpful very professional and prompt , the unit was very clean .I recommend coming here for a storage .
Review from Google · view on Google
Christopher Crosby2 reviews
Very thorough walk through of property and unit. Clean and well maintained place! Xavier and Ms Stacy were more than welcoming and knowledgeable of what I needed to know.
Response from the owner · a month ago
Thank you for the glowing review! We take pride in providing thorough walk-throughs and maintaining a clean property for our customers. It was our pleasure to welcome you and share our knowledge. We hope to see you again soon!
Review from Google · view on Google
Ashley Quinn1 review
I honestly have been debating on writing this review but my experience here has been just horrible I need to say something. I am also writing this review on my friends account because I do not want anything to happen to my things until I move out. The lady in there I don’t even remeber her name was just so rude to me she acted like she didn’t want to talk to me or help me at all. Like I was an inconvenience to her. I honestly just had some questions about my unit and my bill I was not mean or anything and she was just so disrespectful I don’t understand why she is even there if she hates her job. I will be moving asap. My post keeps deleting.
Response from the owner · a month ago
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (815) 725-5191 so we can work towards a resolution. We look forward to hearing from you.
Review from Google · view on Google
Business details
- Address: 305 S Larkin Ave, Joliet, IL 60436
- Phone: (815) 725-5191
- Website: justselfstorage.com
- Service area: Joliet, IL