Laurie Knight4 reviewsTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJoe & Douda were very professional!!
K.A. Menendian Rug & Carpet Gallery
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%89+25.1Replies to reviews 8%77+6.3Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 90 rug cleaningPosition by Experts Score among all companies we track in this category. · better than 37%
4.9 ★★★★★ 215 Google reviews · 24 photos
95%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
Nov 2026latest review
K.A. Menendian Rug & Carpet Gallery at a glance
Google reviewers rate K.A. Menendian Rug & Carpet Gallery 4.9 out of 5 based on 215 reviews, with the owner responding to 92% of comments. Customers frequently praise the staff for punctuality, professionalism, and careful handling during rug pickup, delivery, and cleaning services. Recurring themes include helpful communication regarding rug care and efficient furniture management. However, low-star reviews indicate dissatisfaction with specific cleaning or repair outcomes, citing a lack of specialized knowledge regarding certain antique materials.
- Google rating: 4.9 out of 5 from 215 reviews (95% five-star).
- Reviews on this page: 215 Google reviews (199 with written comments, 19 with photos).
- Owner responses: the business replied to 92% of reviews.
- Most recent review: November 6, 2026.
- Service: Rug Cleaner serving Columbus, Ohio.
Data from Google, last updated November 10, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.K.A. Menendian Rug & Carpet Gallery: 94/100 on this factor. Category median: 95.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.K.A. Menendian Rug & Carpet Gallery: 89/100 on this factor. Category median: 94.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.K.A. Menendian Rug & Carpet Gallery: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.K.A. Menendian Rug & Carpet Gallery: 77/100 on this factor. Category median: 80.B
77
Bar = this company · dark tick = category median.
Star ratings
215 Google reviews we collected
- 5 stars20595%
- 4 stars42%
- 3 stars10%
- 2 stars10%
- 1 star42%
Praise vs complaints
Phrases our text analysis found in 199 written reviews
- Praise27499%
- Complaints31%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude11240%
- Quality & results6825%
- Speed & response3613%
- Would recommend3513%
- Price & value124%
- Communication114%
- Honesty & trust31%
What customers talk about
We read 199 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Douda and Joe are always exceptional and super nice to work with!”
“Douda and Joe did a great job and were very respectful, kind, and purposeful with their placement of the rug.”
“Very punctual and Douda was so strong moving my sofa!”
“Would recommend the product and the delivery as well!”
“…crew to pick up clean and return the rugs in a timely manner, for a fair price and everyone we were in contact with were professional, prompt and ver…”
“All of the procedures were explained and they made helpful suggestions for repairs.”
“Chad,Matt ,Ashley and Chris truly know their business and when it comes to cleaning, restoring and buying rugs, I place my money and trust in them!”
People customers mention
- Joe 59 reviews
- Douda 26 reviews
- Mor 22 reviews
- Chris 10 reviews
- Ben 5 reviews
- Terry 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Megan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Douda and Joe did a great job and were very respectful, kind, and purposeful with their placement of the rug. Would recommend the product and the delivery as well!
Sally5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
More and Joe did an AMAZING JOB for us today!!! They were friendly, speedy, careful, thorough, and fantastic! I highly recommend them, I’m grateful for their help, and I hope to reach out for their help again in the future!!! Thank you!!!
martha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I always get good and professional service when my rugs are picked up and delivered. Thank you terry and Ian .
Carmen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Douda and Joe did an excellent job today! Very punctual and Douda was so strong moving my sofa! Tremendous!!!!
L.Local Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Terry and Ian picked up our rugs today and did an excellent job. They were right on time and were very careful moving furniture and rolling up the rugs. All of the procedures were explained and they made helpful suggestions for repairs. Terry has been here many times, is always helpful answering our questions and…
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Terry and Ian picked up my carpets. Very efficient and very nice. A good experience will use again.
Photos
Customer reviews
4.9 ★★★★★ 215 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Eva1 reviewTotal number of Google reviews Eva has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDouda and Joe are always exceptional and super nice to work with!
Response from the owner · 3 days ago
Eva, Thank you for your kind words and 5 Star Review! We greatly appreciate your support!
Megan Bosak5 reviewsTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDouda and Joe did a great job and were very respectful, kind, and purposeful with their placement of the rug. Would recommend the product and the delivery as well!
Response from the owner · a week ago
Megan, Thank you for your kind words and 5 Star Review! We greatly appreciate your support!
Sally5 reviewsTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMore and Joe did an AMAZING JOB for us today!!! They were friendly, speedy, careful, thorough, and fantastic! I highly recommend them, I’m grateful for their help, and I hope to reach out for their help again in the future!!! Thank you!!!
Response from the owner · a week ago
Sally, Thank you for your kind words and 5 Star Review! We greatly appreciate your support!
martha barnes3 reviewsTotal number of Google reviews martha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI always get good and professional service when my rugs are picked up and delivered. Thank you terry and Ian .
Response from the owner · 2 weeks ago
Martha, Thank you for your kind words and 5 Star Review! We greatly appreciate your support!
Carmen Hutchins5 reviewsTotal number of Google reviews Carmen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDouda and Joe did an excellent job today! Very punctual and Douda was so strong moving my sofa! Tremendous!!!!
Response from the owner · 2 weeks ago
Carmen, Thank you for your kind words and 5 Star Review! We greatly appreciate your support!
L. FoxLocal Guide · 4 reviewsTotal number of Google reviews L. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTerry and Ian picked up our rugs today and did an excellent job. They were right on time and were very careful moving furniture and rolling up the rugs. All of the procedures were explained and they made helpful suggestions for repairs. Terry has been here many times, is always helpful answering our questions and offering suggestions for the maintenance of our rugs. We look forward to his visits.
Response from the owner · 2 weeks ago
Thank you for your kind words and 5 Star Review! We greatly appreciate your support!
Linda Morehead4 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTerry and Ian picked up my carpets. Very efficient and very nice. A good experience will use again.
Response from the owner · 3 weeks ago
Linda, Thank you for your kind words and 5 Star Review! We greatly appreciate your support!
Paula Thomerson4 reviewsTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOn time and so nice I to work with older folks. Will use again.
Response from the owner · 3 weeks ago
Paula, Thank you for your kind words and 5 Star Review! We greatly appreciate your support!
Stephanie Lafferty2 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBen and Joe are amazing. Great care and placement.
Response from the owner · 3 weeks ago
Stephanie, Thank you for your kind words and 5 Star Review! We greatly appreciate your support!
Business details
- Address: 1090 W 5th Ave, Columbus, OH 43212
- Phone: (614) 294-3345
- Website: karugs.com
- Service area: Columbus, OH