K.G. Stevens

Perfection

I walked in without an appointment, and Aria cheerfully started working with me. She asked where our project was, and when I told her it was in Chicago, she said they didn't service there. BUT she still showed me some stuff and educated me on the different kinds of stone products, which she certainly didn't need to do. I really appreciated her taking time with me and stayed helpful even when she knew she wouldn't be making a sale. Give her some business! She deserves it.

Please find another company. Do NOT waste your time or money with KG Stevens. The say they are better under new management; subpar quality of work, lack of response and overall unorganized staff. Will not use them personally or professionally again.

Very clean, friendly, their extremely smart @ how they run their business rentals. The cost is reasonable. They definitely take pride of their rentals.

We had our basement bar and bathroom countertops installed on 07/01. The crew was phenomenal. They called when they were half hour out and came in, got right to the installation. Our sales rep, Justin, was great too. Very good at communicating what was going on, we had a bit of a hiccup with the stone distributor, but Justin took care of it and kept us in the loop the entire time.

Everything was great... until I tried to pay the balance of the bill. My sales guy Charlie was great. And then the communication on installation and even on a challenge with one slab, was all handled great. Zero complaints about tear out, install, the guys, mess - nothing. All good. I put 75% down and after they finshed on 4/16/26 I contacted my sales guy to see how to pay the balance. Nothing. Another week and I copied in the scheduling person. Nothing. Another week - nothing. I've emailed and left voicemail. My sales guy has not responded to either. The scheduling person finally said she'd reach out to accounting. FInally - May 29th I get an invoice. Fully 7 weeks after the install.

We installed countertops through Costco, K.G. Stevens. The salesperson came to our home to show samples and at that time said the countertops included a free sink. We had already decided on either a Kohler or Kraus sink because we wanted top quality. He assured us it was a Kohler sink, 18 gauge and available in the layout we wanted so we went for it. Upon installation we realized it was a Sterling sink which is a budget, value company under Kohler's umbrella. We complained to Costco and K.G. Stevens and received a $250 credit. We requested a replacement, Kohler sink. Nope. Bait and switch, unethical.

This review is based off our latest experience with KG. We have ordered countertops thru them 5 times and the first 4 experiences were great. Everything went smoothly and we were happy with the results. Things were vastly different this time. Not sure if it’s a change in staff, or people just not caring as much, but we will never order counters thru them again and I would suggest that you find someone else for yours. It started with asking about solid surface colors as their website is kind of garbage when searching for colorways. The employee that “helped” me was very short and not helpful. After ordering samples straight from the makers website, a color was decided upon. We provided the color and measurements, signed a contract, and then we paid the required 75% to get a measure on the schedule. After rudely being told that we can only pay online (previously they accepted CC over the phone), we went onto the portal and immediately paid. After days of hearing nothing from anyone, we reached out to inquire about the process and they claimed they never got our payment. We had to email proof, forward CC statements, forward email confirmations etc. all to prove that we paid. Absolutely ridiculous. Our measure was finally scheduled and completed. No real issues with that. We received our drawing, approved it and then the install was scheduled. That was conducted on time approx. 3 weeks after the measure. However, the installed countertops are not level. It appears that the slab was either too large and wedged into the space or it was warped or something because the back corner does not sit flush on top of the installed cabinets. After reaching out to KG, we asked to speak with a manager about our entire experience. Initially the same unhelpful employee claimed that it was our ikea cabinets fault and they must not be level. After explaining that they were indeed perfectly level before they were installed and after supplying photos of the high corner we expected to hear something from a supervisor and after 2 weeks, we have heard nothing back. Which to me means they obviously do not care at all. Also, when we were told that our final invoice is ready to pay (before we checked level on the counters), we called to pay and they were incredibly rude saying that they couldn’t find our job on file. Asked for our last name, the job #, the type of job, etc. still couldn’t find it. How is that possible? I am so disappointed in this experience as we have loved using them in the past. If you’re looking for someone to replace/add counters, find someone else!

We worked with KG Stevens through Costco. From the initial consultation to install they were great to work with. They helped us navigate everything from start to finish and suggested things to us to make the project the most practical and cost effective rather than trying to upsell. They did countertops for our bar and bathroom in the basement and we would hire them again no doubt!

I can't say enough good thing about this place and their work. Kevin Lange absolutely nailed the measurements and the slab came in Perfect. Everyone was great, nice and easier to work with. Have already recommended them to other people.