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Kaiser Piano Service

Piano tuning service · Tucson, AZ · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 49 piano moversPosition by Experts Score among all companies we track in this category. · better than 94%
5.0 ★★★★★ 161 Google reviews · 12 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
6%reviews answered by the owner
Oct 2026latest review

Kaiser Piano Service at a glance

Google reviewers rate Kaiser Piano Service five stars based on 161 reviews, with the owner responding to only six percent of feedback. Customers consistently describe the technician as punctual, communicative, and knowledgeable about both modern and vintage instruments. Services include tuning, voicing, repairs, and piano moving, often accompanied by detailed explanations of the work performed. Recurring themes highlight fair pricing and professional demeanor, with no common criticisms identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 161 reviews (100% five-star).
  • Reviews on this page: 161 Google reviews (150 with written comments, 7 with photos).
  • Owner responses: the business replied to 6% of reviews.
  • Most recent review: October 30, 2026.
  • Service: Piano Mover serving Tucson, Arizona.

Data from Google, last updated November 1, 2026.

Score profile vs other piano movers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.

Satisfaction100Reliability99Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 100 (median 92)Reliability: 99 (median 89)Momentum: 100 (median 100)
Kaiser Piano ServicePiano Movers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kaiser Piano Service: 100/100 on this factor. Category median: 92.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kaiser Piano Service: 99/100 on this factor. Category median: 89.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kaiser Piano Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
–

Bar = this company · dark tick = category median.

Star ratings

161 Google reviews we collected

  • 5 stars161100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 150 written reviews

  • Praise31799%
  • Complaints21%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude9530%
  • Would recommend5918%
  • Quality & results4414%
  • Speed & response4414%
  • Honesty & trust3411%
  • Price & value258%
  • Communication186%

What customers talk about

We read 150 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He has a very professional demeanor along with his deep knowledge of pianos.”
  • “I seriously would recommend anyone is Tucson/Marana area to him.”
    “Gabriel has been tuning our piano for over ten years and we cannot recommend him highly enough!”
  • “Gabriel is very knowledgeable, kind and did a fantastic job on our piano!”
  • “He is polite, honest, friendly and timely in his work and very efficient.”
  • “He was honest about issues that could potentially arise with a piano of its age and provided solutions.”
  • “His pricing is very reasonable and we look forward to a continuing relationship of him taking care of our piano in the future.”
  • “…rvicing my piano for several years and is always incredibly reliable, communicative, knows how I want it tuned, and goes above and beyond for any othe…”

People customers mention

  • Gabriel 34 reviews
  • Gabe 8 reviews
  • Steinway 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Jackie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Gabriel was super nice and super competent. I was impressed with this skill, knowledge, speed, and personality. I will be calling on him to keep my Yamaha in tune from now on.

Idaly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Gabriel was amazing and incredibly knowledgeable. He tuned my ancient piano & it has never sounded better. He was honest about issues that could potentially arise with a piano of its age and provided solutions. Couldn’t be happier!

Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We have an 1899 Bozendorfer piano that needed tuning and some repairs. Gabriel diagnosed all the issues with the piano in a very short period of time, made the repairs and tuned the piano so it sounded wonderful. He has an intellectual curiosity about the operation of pianos that translates into a deep knowledge for…

Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Gabriel has tuned and repaired my Baldwin Grand Piano for over 20 years and replaced EVERY HAMMER HEAD in my piano about 6 years ago. He is, in my mind, highly skilled and is extremely knowledgeable about all the intricate inner workings of a piano. Highly recommend!

Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Gabriel is very professional and kind. He tuned my piano and did some adjustments so that it plays beautifully. He knew just how to care for my vintage piano. I am very grateful to have found him.

Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Gabe did a great job! He was professional and knowledgeable. His prices were very fair and his work was excellent. I will continue to use him for all of my piano tuning needs.

Photos

Customer reviews

5.0 ★★★★★ 161 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jackie Oftedahl1 reviewTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gabriel was super nice and super competent. I was impressed with this skill, knowledge, speed, and personality. I will be calling on him to keep my Yamaha in tune from now on.

Idaly2 reviewsTotal number of Google reviews Idaly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gabriel was amazing and incredibly knowledgeable. He tuned my ancient piano & it has never sounded better. He was honest about issues that could potentially arise with a piano of its age and provided solutions. Couldn’t be happier!

Christopher SmithLocal Guide · 18 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gabriel got me out of a bind with my old piano, very grateful!

Mikaela SchaffnerLocal Guide · 32 reviewsTotal number of Google reviews Mikaela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience! Super friendly and informative

Richard Colbert2 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have an 1899 Bozendorfer piano that needed tuning and some repairs. Gabriel diagnosed all the issues with the piano in a very short period of time, made the repairs and tuned the piano so it sounded wonderful. He has an intellectual curiosity about the operation of pianos that translates into a deep knowledge for repairing the unusual which was the case for us. He has a very professional demeanor along with his deep knowledge of pianos. His pricing is very reasonable and we look forward to a continuing relationship of him taking care of our piano in the future. If you’re looking for someone to take care of your piano, Gabriel is your guy. Dick Colbert

Nancy Philipp3 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gabriel has tuned and repaired my Baldwin Grand Piano for over 20 years and replaced EVERY HAMMER HEAD in my piano about 6 years ago. He is, in my mind, highly skilled and is extremely knowledgeable about all the intricate inner workings of a piano. Highly recommend!

Mary G7 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gabriel is very professional and kind. He tuned my piano and did some adjustments so that it plays beautifully. He knew just how to care for my vintage piano. I am very grateful to have found him.

Jessica Young3 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gabe did a great job! He was professional and knowledgeable. His prices were very fair and his work was excellent. I will continue to use him for all of my piano tuning needs.

Mandy Ressler2 reviewsTotal number of Google reviews Mandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gabriel has been servicing my piano for several years and is always incredibly reliable, communicative, knows how I want it tuned, and goes above and beyond for any other issues that may arise.

kayli jensen6 reviewsTotal number of Google reviews kayli has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gabriel is very knowledgeable, kind and did a fantastic job on our piano! I would highly recommend him!

Kaiser Piano Service on Google Maps →

Business details