Analyzing 5,420,9185.4M ReviewsFor 14,59814.6K Experts
Google reviewers rate Kanawha Boulevard Animal Hospital 4.7 out of 5 based on 401 reviews, with no owner responses recorded. Positive feedback highlights compassionate care, surgical expertise, and reasonable pricing for services like euthanasia and emergency visits. However, recurring criticisms involve rude front desk staff, delayed appointment availability, and unexpected billing for basic procedures.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 272 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The doctor and his assistant were so kind and patient with my cat and my grief.”
“Called to get my puppy established and the front desk person was very rude”
“I would recommend him totally for anyone needing a veternarian.”
“…e doctor and given cold shoulders from all of the front counter staff highly recommend no one ever take their animal here they expect you to be happy…”
“Prices are reasonable for spaying, vaccines, and nail clippings.”
“So expensive!”
“I had such a great experience I want to take all of my animals there now!”
“These recent challenges have solidified my trust and confidence in this animal hospital.”
“They answered the phone and was able to fit me in fairly quickly.”
“She took the time to explain everything in great detail and come up with a comprehensive plan for my pet.”
praise complaint · found by our text analysis, Google review wording unchanged.
Dr. Lee has seen my dogs for years. We love him and always appreciate the care he gives. Unfortunately, I can't say the same about Dr. Paula Lee. Because of her attitude, and (some of) the staff, we won't be returning with future pets.
Really great vet. Highly recommend
5 Bichons n more a decade of exceptional service. Amazing team. Skilled surgeons n compassionate individuals.
Love the place
I usually go here to receive treatment that my regular clinic cannot provide. My dog needed an allergy shot that she has received from this vet before. They did not tell me until i was checking out that to even book the appointment was 80 dollars. This has never happened any other time i’ve been to this place. The total came to be 200 dollars to receive a singular shot that my dog has had before. It is absolutely ridiculous to not discuss pricing and services until the last minute especially when you are going to charge me 80 dollars for simply booking an appointment when that has NEVER been charged to me before. I’m disappointed and won’t be coming back.
Dr. Lee and his staff are amazing to work with! They care about our babies and go above and beyond to help when needed. Buster and Bailey love going to see their doctor friends.
Dr. Eric Lee is so sweet and kind. 1000% recommend!!!!
The doctors have always taken great care of our fir babies!
My dog was feeling bad, she had a huge bump under her eye. I was concerned and wanted her seen. My regular vet wanted to charge me a $75 emergency fee to see her, otherwise I had to wait 6 days for a appointment. I called here a was over joy that she could be see same day without extra charges. Everyone was so kind and I didn't have a long wait. These vets still care about our pets, not how much money they can take you for. The will be seeing me again.
My dog was spayed at this location. The surgery was quick and they were kind and answered all of my questions, if abruptly. They do not send a cone home with you. The procedure was around $300, and we didn’t even get a plastic cone. I had to order one because there were none available in the area. I stayed up the entire first night having to watch to make sure she couldn’t lick the stitches. Very stressful experience that could have been avoided with simple supplies. They also forgot to give us her pain medication I had to go back and ask for it.
Analyzing 5,420,9185.4M ReviewsFor 14,59814.6K Experts