Pest control service · Albany, OR · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%97+61.6Reliability 28%99+28Replies to reviews 8%100+8.2Experts Score= 98Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 240 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★282 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Kanga Pest Control five stars based on 282 reviews, with the owner responding to all comments. Customers frequently praise the team for punctuality, professionalism, and thorough treatment of various pests including rats, ants, and spiders. Reviewers highlight clear communication, helpful explanations of service plans, and competitive pricing. The business is noted for addressing specific customer needs and maintaining long-term relationships through consistent, knowledgeable service delivery.
Google rating: 5.0 out of 5 from 282 reviews (98% five-star).
Reviews on this page: 282 Google reviews (233 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: July 21, 2026.
Service: Wildlife serving Albany, Oregon.
Data from Google, last updated November 2, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Kanga Pest Control - SalemWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kanga Pest Control - Salem: 97/100 on this factor. Category median: 93.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kanga Pest Control - Salem: 99/100 on this factor. Category median: 90.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kanga Pest Control - Salem: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kanga Pest Control - Salem: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
282 Google reviews we collected
5.0of 5
5 stars27598%
4 stars62%
3 stars10%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 233 written reviews
100%praise
Praise378100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12533%
Quality & results11129%
Speed & response5515%
Communication4311%
Would recommend298%
Price & value82%
Honesty & trust82%
What customers talk about
We read 233 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tyler was very professional and was very knowledgeable.”
“Alex did an excellent job checking the situation and making sure I understood the treatment plan!”
“Alex and team arrived on time and went right to work at solving an ongoing rat problem.”
“Juan listened, responded and fixed the problem all within the routine visit.”
“Juan did a fantastic job and really knows his stuff I would highly recommend him for the job”
“Tyler got rid of a wasp nest in a supporting rock wall (NW Portland) - very quick and easy, and a reasonable price (lower than a couple others quoted).”
“I trust Juan on his thoroughness from other times he has been to my home.”
People customers mention
Orlando17 reviews
Juan15 reviews
Tyler9 reviews
Jesse6 reviews
Alex4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent priced reviews
KKrista1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Jazmin and the Kanga crew are simply amazing. Thank you all so much for your hard work and dedication!!!!! I cannot recommend these guys enough.
Jazmin and the Kanga crew are simply amazing. Thank you all so much for your hard work and dedication!!!!! I cannot recommend these guys enough.
Price assessment: Great price
Price: $80–100
Services: Bug & insect extermination
Response from the owner · 3 months ago
Krista, thank you so much for the wonderful review and for recognizing Jazmin and the entire Kanga crew. We're thrilled to hear you had such a positive experience and truly appreciate your recommendation. It was our pleasure to serve you, and we'll share your kind words with the team. Please reach out anytime if you need anything else.
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Nik6 reviewsiTotal number of Google reviews Nik has written across all businesses on Google Maps, not just this one.
Thank you for your kind words! We're thrilled to hear that you found our service super helpful. Your satisfaction is our top priority, and we appreciate your support.
C
CMDR Efstathius PlacidusLocal Guide · 23 reviewsiTotal number of Google reviews CMDR has written across all businesses on Google Maps, not just this one.
Thank you for your feedback! We're pleased to hear that Juan consistently provides good work. We appreciate your support and look forward to continuing to serve you. If you need anything else, please let us know!
F
Francis Shala3 reviewsiTotal number of Google reviews Francis has written across all businesses on Google Maps, not just this one.
Alex did an excellent job checking the situation and making sure I understood the treatment plan!
Response from the owner · a year ago
Thank you for your wonderful feedback! It’s great to hear that Alex provided you with a thorough evaluation and clearly explained the treatment plan. We appreciate your support and are glad you had a positive experience.
K
Katrina Taber1 reviewiTotal number of Google reviews Katrina has written across all businesses on Google Maps, not just this one.
I had the best experience! He was incredibly knowledgeable, and helpful. He answered every question I had with kindness, and made the whole process so easy. I highly recommend!
Response from the owner · a year ago
Thank you for your wonderful feedback, Katrina! We're delighted to hear that you had such a positive experience and found Alex knowledgeable and helpful. It's great to know that your questions were answered with kindness and that the process felt easy for you. We appreciate your recommendation!
R
Rosie Brado5 reviewsiTotal number of Google reviews Rosie has written across all businesses on Google Maps, not just this one.
Alex has serviced my home before . He is a kind man who does thorough work. All of Kanga’s workers are great . I’ve been with them for many years and I am a happy customer. They have eradicated , yellowjackets , ants , spiders and now are taking care of a rat situation in my attic. Yes rats , it can happen to anyone and it’s gross. Which is why I am so grateful for Kanga and all its people.
Response from the owner · a year ago
Thank you for sharing your experience, Rosie! It’s wonderful to hear that Alex and the rest of the team have consistently provided you with great service over the years. We're glad to know that we've been able to help with various pest challenges, including the current situation in your attic. Your satisfaction means a lot to us!
M
maria ivanov3 reviewsiTotal number of Google reviews maria has written across all businesses on Google Maps, not just this one.
Tyler was very professional and was very knowledgeable. Would definitely recommend.
Response from the owner · a year ago
Thank you for the fantastic review! It's wonderful to hear that Tyler made a positive impression with his professionalism and expertise. Your recommendation means a lot to us!
S
Stephen Ellis4 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Juan’s customer service was excellent. I had an issue. Juan listened, responded and fixed the problem all within the routine visit. Appreciate your communication and response.
Response from the owner · a year ago
Thank you for your kind words, Stephen! We're delighted to hear that Juan provided excellent service and effectively addressed your issue during your visit. Clear communication is important to us, and it's great to know you appreciated it. Your feedback means a lot!
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Omik Kamat2 reviewsiTotal number of Google reviews Omik has written across all businesses on Google Maps, not just this one.
Juan was super helpful and very thorough during his visit. We had asked to check for ant explosion along with checking out the traps. He explained what he was spraying and gave some good recommendations on what to do in the future.
He also fixed one of the panels on our side gate that wasn't put on properly. Super professional.
Response from the owner · a year ago
Thank you for your fantastic review! It's wonderful to hear that Juan provided such thorough service and valuable recommendations during his visit. We appreciate your feedback on his professionalism and attention to detail, including fixing the gate panel. Your satisfaction means a lot to us!
E
Ed LiefkeLocal Guide · 24 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Juan is top notch at pest control. He is friendly, has a great attitude and we like his work.
Response from the owner · a year ago
Thank you for the fantastic review! It's wonderful to hear that Juan made such a positive impression with his friendly demeanor and excellent work. We appreciate your feedback and are glad you had a great experience with us!
