iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%88+24.8Replies to reviews 8%74+6.1Experts Score= 89Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 27 dermatologistsiPosition by Experts Score among all companies we track in this category. · better than 65%
4.9★★★★★382 Google reviews · 7 photos
96%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Kansas City Skin & Cancer Center 4.9/5, frequently praising the professional, kind, and thorough care provided by dermatologists and staff during exams and Mohs surgeries. Patients highlight clear communication, efficient scheduling, and a welcoming atmosphere for managing skin cancer treatments. However, several low-star reviews cite significant issues with billing accuracy, delayed biopsy results, and administrative communication failures, including unreturned calls and perceived rushed appointments.
Google rating: 4.9 out of 5 from 382 reviews (96% five-star).
Reviews on this page: 382 Google reviews (301 with written comments, 5 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 24, 2026.
Service: Dermatologist serving Shawnee, Kansas.
Data from Google, last updated October 27, 2026.
Score profile vs other dermatologists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyDermatologists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kansas City Skin & Cancer Center: 91/100 on this factor. Category median: 90.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kansas City Skin & Cancer Center: 88/100 on this factor. Category median: 86.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kansas City Skin & Cancer Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kansas City Skin & Cancer Center: 74/100 on this factor. Category median: 71.B
74
Bar = this company · dark tick = category median.
Star ratings
382 Google reviews we collected
4.9of 5
5 stars36596%
4 stars72%
3 stars00%
2 stars10%
1 star92%
Praise vs complaints
Phrases our text analysis found in 301 written reviews
98%praise
Praise43298%
Complaints112%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19243%
Quality & results7918%
Would recommend5813%
Speed & response5613%
Communication399%
Honesty & trust143%
Price & value51%
What customers talk about
We read 301 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Overall it went very smoothly and everyone was very professional.”
“Paige has a wonderful bedside manner, she is thorough and will to explain all I need to know.”
“Absolutely horrible service.”
“I highly recommend them and appreciate they care they’ve provided me!”
“This office is very fast, efficient, and professional.”
“Emily asked questions and answered my questions very clearly”
“The professionalism of everyone builds trust, giving confidence in the doctors’ knowledge and judgment.”
“I really debated whether to write this but I felt like the other reviews were misleading.”
“I have fair skin so I am prone to sun damage.”
“He just wanted to write me a series of overpriced scripts”
People customers mention
Ravis30 reviews
Lovelace25 reviews
Xie24 reviews
Paige10 reviews
Cohen9 reviews
Schoofs8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Dennis5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Overall it went very smoothly and everyone was very professional. Emily was
great and made my exam go very smoothly. Emily asked questions and answered my questions very clearly
Overall I was very happy with my visit and scheduled future appointments
Jim12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Paige and Olivia are quite a team. Paige has a wonderful bedside manner, she is thorough and will to explain all I need to know. It is joy to see her and I really appreciate her approach to her work.
Blair6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
This office is very fast, efficient, and professional. Dr. Xie caught my pre-cancer and took care of it quickly. I won’t go anywhere else.
Susan10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Paige was great! So very personable—she acted like we were good friends! I would highly recommend her to anyone!!!
Katie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Emily Redmond is FANTASTIC! Lovely experience. She listened to me, answered many questions, was personable, approachable, friendly, and professional. Already booked future appointments!
Antoinette7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dr.Woo is very professional and pleasant Hope his nurse is professional and pleasant as well
I had to get a numbing shot in my lip and Hope held my hand (Thank GOD For You Hope) Then Dr Woo cut open my lip to get the infection out it wasn’t painful at all. Those guys are great. Thank you for all you do.oh how can I…
Overall it went very smoothly and everyone was very professional. Emily was
great and made my exam go very smoothly. Emily asked questions and answered my questions very clearly
Overall I was very happy with my visit and scheduled future appointments
Response from the owner · a year ago
Thank you Dennis for taking the time to leave a 5-star review. We appreciate your trust in Kansas City Skin & Cancer Center and are glad you had a great experience with our team!
Jim Lee12 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Paige and Olivia are quite a team. Paige has a wonderful bedside manner, she is thorough and will to explain all I need to know. It is joy to see her and I really appreciate her approach to her work.
Blair Penney6 reviewsiTotal number of Google reviews Blair has written across all businesses on Google Maps, not just this one.
This office is very fast, efficient, and professional. Dr. Xie caught my pre-cancer and took care of it quickly. I won’t go anywhere else.
Response from the owner · 10 months ago
Hi Blair! That is amazing to hear! We're glad you had a great experience at Kansas City Skin and Cancer Center. We appreciate your trust and look forward to serving you again!
Best,
The Kansas City Skin and Cancer Center Team
Michele Mcbride7 reviewsiTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
Paige is so kind and knowledgeable. So glad I found her.
Response from the owner · a year ago
Hi Michele! We're glad you had a great experience at Kansas City Skin and Cancer Center. We appreciate your trust and look forward to serving you again!
Best,
The Kansas City Skin and Cancer Center Team
Susan Bizorik10 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Emily Redmond is FANTASTIC! Lovely experience. She listened to me, answered many questions, was personable, approachable, friendly, and professional. Already booked future appointments!
Antoinette Clark7 reviewsiTotal number of Google reviews Antoinette has written across all businesses on Google Maps, not just this one.
Dr.Woo is very professional and pleasant Hope his nurse is professional and pleasant as well
I had to get a numbing shot in my lip and Hope held my hand (Thank GOD For You Hope) Then Dr Woo cut open my lip to get the infection out it wasn’t painful at all. Those guys are great. Thank you for all you do.oh how can I forget the check in lady was very nice and the check out lady was even nicer
Patti BurnettLocal Guide · 16 reviewsiTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
This is my first experience with the Kansas City Skin and Cancer Center in Overland Park, Kansas. All the staff was professional and courteous. My dermatologist was very pleasant, friendly, knowledgeable and extremely professional. I highly recommend this medical center.
William Chadwick3 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
