ANT EXTERMINATORS · AURORA, IL
Kaptar Environmental Pest Control Services - Naperville logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%81+12.2Craft & service 20%88+17.6Value 10%60+6Momentum 8%81+6.5Track record 7%24+1.7Accountability 5%66+3.3Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Kaptar Environmental Pest Control Services - Naperville

Better than 95% of ant exterminators · #2 of 40

5.0★191 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 1.1%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Kaptar Environmental Pest Control Services - Naperville for ant extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$71–$187
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 35

All 20 Google reviews tagged “Ant extermination”

★★★★★ Candice · Edited 7 months ago

I called Orkin and was on hold for over 10 mins, never even got to talk to a real person. I called Kaptar and someone answered on the second ring! They were here in 2 hours and treated us right away! Great customer service, would definitely recommend and use again! Dave is the best!

Ant extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Cass · 3 years ago

This company was reliable and easy to work with. My kids have allergies and the technician was careful to check ingredients and even call on a product to make sure it was okay. I am appreciative of the thorough work and friendly service.

Ant extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Leanne · 3 years ago

I have used Kaptar for the last 3 summers and am very happy with their service. David came and did a thorough job, explaining the benefits of spraying inside the house, something we had declined in years past. He even noticed a drain fly and suggested a treatment to get rid of them, which worked immediately. Haven’t…

Ant extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Joshua · 3 years ago

I have been using Kaptar for several years to spray for ants and do general rodent and other pest inspection. The technician, Dave, is always prompt, courteous and thorough, taking the time to discuss options and treatments that are used. We have had no issue since our initial ant treatment, so I would say they do a…

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Hutch · 4 years ago

Dave helped us out a ton with our ant problem! Thanks so much for all your help!

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Carol · 5 years ago

Dave was extremely thorough. He explained everything he was doing and what he saw-taking pictures to show me when I didn’t want to go into the crawl space. Returned until the problem was solved. I would highly recommend Kaptar to everyone.

Ant exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Rafael · 5 years ago

We used Kaptar for an Ant issue we had. They responded immediately and scheduled an appointment the next day. Their tech Dave was very knowledgeable and took the time to explain their product along with prevention tips. Great customer service and quality of product.

Ant extermination
★★★★★ Haus · 5 years ago

Kaptar was a god-send. Unfortunately in the warmer months the ants come marching in (as we all know). Kaptar’s professional and timely employee not only took care of the ant problem but did it with a smile on his face. The prices were reasonable considering the ants and spiders were virtually gone in one visit; I’ve…

Ant exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Brandon · 5 years ago

Dave was very responsive, very knowledgeable and very professional. I appreciated his insight while still allowing me to dictate what I wanted done at my home. He put the clients wishes first. I would definitely use them again!

Ant extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Laura · 5 years ago

Dave was extremely professional. He gave a thorough explanation of what our problem was and how the service would work. It was a huge plus that he was available within 24 hours of when I called, and just a few days later we’ve already seen a huge improvement. Would definitely recommend!

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Austin · 5 years ago

Very friendly, professional and got rid of my ant and spider problem on the first visit. 10/10 Would definitely recommend!

Ant exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Gisselle · 5 years ago

Dave and his coworkers are very kind people and also comprehensive with the work. Very good pricing as well! 10/10 Recommend

Ant exterminationRodent extermination+ Quality+ Professionalism+ Value
★★★★★ Whitney · 5 years ago

I was very impressed by the speed and responsiveness of Kaptar. I called in the morning, had an inspection and a treatment by the same afternoon. The rate was reasonable and I wasn’t pressured to sign up for a pricey maintenance plan which wasn’t in my budget. I’m also comfortable with their guarantee and coverage…

Ant exterminationBee exterminationHornet & wasp extermination+ Responsiveness+ Value
★★★★★ Jackie · 5 years ago

Just had my free inspection with Dave to take a look at an ant problem I'm having. They really do mean free inspection. Great communication from this company and scheduling an appointment was very easy. The person answering your call is likely going to be the one coming out to inspect which is a nice personal touch…

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ J · 5 years ago

Our service was done two years ago. We had a problem with tiny ants invading our kitchen counters and stink bugs coming in through all the windows in the back of our house. The technician was extremely professional. He did a service on the outside perimeter of our house. The protocol was given for us to get…

Ant exterminationService not listed+ Quality
★★★★★ Shawn · 6 years ago

I found Kaptar on the internet , and let me tell you how Dave came out , inspected my property, gave me an estimate along with a wealth of Information regarding proactive approaches and ways to eliminate my futuristic fears. He has been extremely professional , communicative and timely . I was Even able to apply…

Ant exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ CGFlyboy · 6 years ago

Dave is very thorough and provides an excellent service!

Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Steven · 4 years ago

Rating only, no written review.

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Jessica · 5 years ago

Rating only, no written review.

Ant exterminationHornet & wasp exterminationGeneral pest inspection+ Quality+ Professionalism+ Value
★★★★★ Emma · 5 years ago

Rating only, no written review.

Ant exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Kaptar, grey = ant exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q2: 5.00★ (10 reviews)2023-Q3: 5.00★ (11 reviews)2023-Q4: 5.00★ (2 reviews)2024-Q1: 5.00★ (2 reviews)2024-Q2: 5.00★ (31 reviews)2024-Q3: 5.00★ (9 reviews)2024-Q4: 5.00★ (2 reviews)2025-Q1: 5.00★ (2 reviews)2025-Q3: 5.00★ (5 reviews)2025-Q4: 5.00★ (13 reviews)2026-Q1: 5.00★ (1 reviews)2026-Q3: 5.00★ (2 reviews)2023-Q22024-Q22025-Q22026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%81+12.2Craft & service 20%88+17.6Value 10%60+6Momentum 8%81+6.5Track record 7%24+1.7Accountability 5%66+3.3Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
71
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
81
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
88
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
60
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
81
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
24
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
66

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+69 / −1
Professionalism
+67 / −1
Responsiveness
+72 / −0
Punctuality
+66 / −0
Value
+54 / −1

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