Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 44%76+33.2Reliability 19%78+14.6Value 13%42+5.3Momentum 10%51+5.1Track record 9%1+0.1Accountability 6%20+1.3Experts Score= 60Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCOREKB Plumbing and HVAC LLC
Chicopee, MA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #88Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 79 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and satisfaction; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.KB Plumbing and HVAC LLC is better than 76% of plumbers.B
76
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.KB Plumbing and HVAC LLC is better than 78% of plumbers.B
78
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.KB Plumbing and HVAC LLC is better than —% of plumbers.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.KB Plumbing and HVAC LLC is better than 42% of plumbers.C
42
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.KB Plumbing and HVAC LLC is better than 51% of plumbers.C
51
Track recordTrack record · 7% of the scoreReview volume and years with reviews.KB Plumbing and HVAC LLC is better than 1% of plumbers.F
1
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.KB Plumbing and HVAC LLC is better than 20% of plumbers.D
20
Reviews for your job
Customers hired KB Plumbing and HVAC LLC for 8 kinds of job.
KB Plumbing and HVAC LLC for faucet repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$607
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#88 / 101
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 4 Google reviews tagged “Faucet repair”
Donald5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Fast expert service.
Paid $400–600Reasonable pricePlumbing pipe repairFaucet repairOutdoor plumbing system repair
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Griffin is a true professional. Kind, thorough, and competent.
Paid $300–400Reasonable pricePlumbing pipe repairFaucet repairOutdoor plumbing system repair
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Highly recommend! Thorough and clean
Paid $1,000+Reasonable priceShower installationPlumbing pipe repairFaucet repair
JimLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Rating only, no written review.
Faucet repairShower repairPlumbing leak repair
Price
$674+44% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 25%Reasonable 73%Overpriced 0%Not sure 2%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 10 | $353–$1.2k |
| Heating system installation | 6 | — |
| Install AC | 6 | — |
| Heating system repair | 6 | $161–$834 |
| Toilet repair | 5 | $227–$606 |
| Shower repair | 5 | $251–$718 |
| Water heater installation | 5 | $1.2k–$2.4k |
| HVAC duct & vent installation | 4 | — |
