PLUMBERS · CHICOPEE, MA
45SCORE

KB Plumbing and HVAC LLC

Better than 42% of plumbers · #52 of 90

4.9★79 Google reviews
4.91★last 12 months
1.3%1–2★ in 2 yrs (avg 2.6%)
0%complaints answered

KB Plumbing and HVAC LLC for install ac

Clear ✕
Jobs reviewed6
★ on this job4.83
Usually paid$2,000+
Rank for this job#6 / 8
Said fair100%
★★★★★ Lisa · Edited a month ago

I needed to replace the central air system that I had installed 17 years ago in my house. It's an older home, built before central air even existed, so I was ready for a ton of mishaps. However, the experience was completely mishap free. Everyone I interacted with at KB Plumbing and HVAC were kind, responsive,…

Great priceInstall AC
★★★★★ Tom · 4 months ago

Keith came out to give us an estimate for multiple different services that we are looking into. He was on-time, knowledgable, and explained different options that we could go with while also providing his recommendations. We were impressed with the process and how he took his time. You can tell he cares about his…

Heating system installationInstall ACDuctless heating & A/C services
★★★★★ Elee · 8 months ago

We had an oil furnace before the conversion. KB immediately came in with his team and took care of Everything. We went with gas heating and added the Central AC. Communication was amazing no matter the hour. The time it took to have everything completed was exceptional. Absolutely recommend. Thank you KB team.

Great priceHeating system installationHVAC duct & vent installationInstall AC

vs category

Blue = KB, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02026-Q1: 5.00★ (16 reviews)2026-Q2: 5.00★ (23 reviews)2026-Q3: 4.79★ (33 reviews)2026-Q4: 5.00★ (7 reviews)2026-Q12026-Q22026-Q32026-Q4
This companyIndustrydot size = review count

Price

$674+40% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 25%Reasonable 73%Overpriced 0%Not sure 2%

Score factors

Satisfaction
49
Reliability
61
Craft & service
—
Value
46
Momentum
50
Track record
2
Accountability
22

Praised for

Google highlights · percentile vs peers

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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