PLUMBERS · CHICOPEE, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%49+21.4Reliability 19%61+11.4Value 13%46+5.8Momentum 10%50+5Track record 9%2+0.2Accountability 6%22+1.4Experts Score= 45Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.45SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%49+21.4Reliability 19%61+11.4Value 13%46+5.8Momentum 10%50+5Track record 9%2+0.2Accountability 6%22+1.4Experts Score= 45Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.45SCOREKB Plumbing and HVAC LLC
Better than 42% of plumbers · #52 of 90
4.9★79 Google reviewsGoogle star rating as shown on Google Maps.
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
KB Plumbing and HVAC LLC for water heater installation
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#65 / 81
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 5 Google reviews tagged “Water heater installation”
★★★★★ Sheila · Edited a month ago
Always a great experience!
Paid $2,000+Great priceWater heater installationShower installationWater tank installation
★★★★★ Willie · 3 months ago
First off we want to say "Thank You" for the fantastic service. We would also like to commend Keith for his experience good nature & attention to detail. Marley made special accommodations that made our project so much easier. Again Thanks to all of the team at K-V.
Paid $2,000+Reasonable priceWater heater installationHeating system repairWater tank installation
★★★★★ Judy · 6 months ago
I had called last Friday cause my hot water tank was leaking at the bottom. The tank is 12 yrs old and the water here is full of minerals hard on the tank . The owner of KB Plumbing and HVAC LLC Keith Bilton came over this morning to give me a quote for a new propane hot water tank and all the pipes and a bigger…
Paid $1,000+Reasonable priceWater heater installation
★★★★★ James · 3 months ago
Rating only, no written review.
Water heater installationHeating system installationHVAC duct & vent installation
★★★★★ Dan · 6 months ago
Rating only, no written review.
Paid $1,000+Reasonable priceWater heater installation
vs category
Blue = KB, grey = plumbers average
Rating over time
Price
$674+40% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 25%Reasonable 73%Overpriced 0%Not sure 2%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%49+21.4Reliability 19%61+11.4Value 13%46+5.8Momentum 10%50+5Track record 9%2+0.2Accountability 6%22+1.4Experts Score= 45Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
49
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
61
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
46
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
50
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
2
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
22
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0
