Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts

Experts Reviews · Company report
KB Plumbing and HVAC LLC logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%49+21.4Reliability 19%61+11.4Value 13%46+5.8Momentum 10%50+5Track record 9%2+0.2Accountability 6%22+1.4Experts Score= 45Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.45SCORE

KB Plumbing and HVAC LLC

Chicopee, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.9★ from 79 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and momentum; weakest: track record.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.KB Plumbing and HVAC LLC is better than 49% of plumbers.C
49
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).KB Plumbing and HVAC LLC is better than 61% of plumbers.B
61
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.KB Plumbing and HVAC LLC is better than —% of plumbers.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.KB Plumbing and HVAC LLC is better than 46% of plumbers.C
46
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.KB Plumbing and HVAC LLC is better than 50% of plumbers.C
50
Track recordTrack record · 7% of the scoreReview volume and years with reviews.KB Plumbing and HVAC LLC is better than 2% of plumbers.F
2
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.KB Plumbing and HVAC LLC is better than 22% of plumbers.D
22

Reviews for your job

Customers hired KB Plumbing and HVAC LLC for 8 kinds of job.

KB Plumbing and HVAC LLC for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$27–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 3 Google reviews tagged “Heating system maintenance”

brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Excellent experience beginning to end. Appreciated the text that Keith was enroute, he explained the entire process off his servicing when he arrived and answered all my questions thoroughly. I'll definitely use KB again and recommend them to others.

Paid $200–400Reasonable priceWater tank repairHeating system maintenance
ThomasLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Keith did a great job cleaning our boiler and getting it ready for the Fall an Winter season.

Reasonable priceHeating system maintenance
Willie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

First off we want to say "Thank You" for the fantastic service. We would also like to commend Keith for his experience good nature & attention to detail. Marley made special accommodations that made our project so much easier. Again Thanks to all of the team at K-V.

Paid $2,000+Reasonable priceWater heater installationHeating system repairWater tank installation

Price

$674+40% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 73%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair10$366–$1.2k
Heating system installation6—
Install AC6—
Heating system repair6—
Toilet repair5$227–$618
Shower repair5$248–$655
Water heater installation5$1.2k–$2.4k
HVAC duct & vent installation4—

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