Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%49+21.4Reliability 19%61+11.4Value 13%46+5.8Momentum 10%50+5Track record 9%2+0.2Accountability 6%22+1.4Experts Score= 45Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.45SCOREKB Plumbing and HVAC LLC
Chicopee, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.9★ from 79 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and momentum; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.KB Plumbing and HVAC LLC is better than 49% of plumbers.C
49
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).KB Plumbing and HVAC LLC is better than 61% of plumbers.B
61
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.KB Plumbing and HVAC LLC is better than —% of plumbers.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.KB Plumbing and HVAC LLC is better than 46% of plumbers.C
46
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.KB Plumbing and HVAC LLC is better than 50% of plumbers.C
50
Track recordTrack record · 7% of the scoreReview volume and years with reviews.KB Plumbing and HVAC LLC is better than 2% of plumbers.F
2
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.KB Plumbing and HVAC LLC is better than 22% of plumbers.D
22
Reviews for your job
Customers hired KB Plumbing and HVAC LLC for 8 kinds of job.
KB Plumbing and HVAC LLC for outdoor plumbing system repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$382–$1.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#59 / 68
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 3 Google reviews tagged “Outdoor plumbing system repair”
★★★★★ Donald · Edited 4 months ago
Fast expert service.
Paid $400–600Reasonable pricePlumbing pipe repairFaucet repairOutdoor plumbing system repair
★★★★★ Michael · Edited 5 months ago
Griffin is a true professional. Kind, thorough, and competent.
Paid $300–400Reasonable pricePlumbing pipe repairFaucet repairOutdoor plumbing system repair
★★★★★ Laura · 6 months ago
Rating only, no written review.
Outdoor plumbing system repair
Price
$674+40% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 25%Reasonable 73%Overpriced 0%Not sure 2%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 10 | $366–$1.2k |
| Heating system installation | 6 | — |
| Install AC | 6 | — |
| Heating system repair | 6 | — |
| Toilet repair | 5 | $227–$618 |
| Shower repair | 5 | $248–$655 |
| Water heater installation | 5 | $1.2k–$2.4k |
| HVAC duct & vent installation | 4 | — |
