Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%49+21.4Reliability 19%61+11.4Value 13%46+5.8Momentum 10%50+5Track record 9%2+0.2Accountability 6%22+1.4Experts Score= 45Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.45SCOREKB Plumbing and HVAC LLC
Chicopee, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.9★ from 79 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and momentum; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.KB Plumbing and HVAC LLC is better than 49% of plumbers.C
49
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).KB Plumbing and HVAC LLC is better than 61% of plumbers.B
61
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.KB Plumbing and HVAC LLC is better than —% of plumbers.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.KB Plumbing and HVAC LLC is better than 46% of plumbers.C
46
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.KB Plumbing and HVAC LLC is better than 50% of plumbers.C
50
Track recordTrack record · 7% of the scoreReview volume and years with reviews.KB Plumbing and HVAC LLC is better than 2% of plumbers.F
2
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.KB Plumbing and HVAC LLC is better than 22% of plumbers.D
22
Reviews for your job
Customers hired KB Plumbing and HVAC LLC for 8 kinds of job.
KB Plumbing and HVAC LLC for plumbing
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$674+40% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 25%Reasonable 73%Overpriced 0%Not sure 2%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 10 | $366–$1.2k |
| Heating system installation | 6 | — |
| Install AC | 6 | — |
| Heating system repair | 6 | — |
| Toilet repair | 5 | $227–$618 |
| Shower repair | 5 | $248–$655 |
| Water heater installation | 5 | $1.2k–$2.4k |
| HVAC duct & vent installation | 4 | — |
