Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%49+21.4Reliability 19%61+11.4Value 13%46+5.8Momentum 10%50+5Track record 9%2+0.2Accountability 6%22+1.4Experts Score= 45Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.45SCOREKB Plumbing and HVAC LLC
Chicopee, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.9★ from 79 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and momentum; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.KB Plumbing and HVAC LLC is better than 49% of plumbers.C
49
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).KB Plumbing and HVAC LLC is better than 61% of plumbers.B
61
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.KB Plumbing and HVAC LLC is better than —% of plumbers.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.KB Plumbing and HVAC LLC is better than 46% of plumbers.C
46
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.KB Plumbing and HVAC LLC is better than 50% of plumbers.C
50
Track recordTrack record · 7% of the scoreReview volume and years with reviews.KB Plumbing and HVAC LLC is better than 2% of plumbers.F
2
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.KB Plumbing and HVAC LLC is better than 22% of plumbers.D
22
Reviews for your job
Customers hired KB Plumbing and HVAC LLC for 8 kinds of job.
KB Plumbing and HVAC LLC for plumbing leak detection
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$124–$656
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 53/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#79 / 81
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 3 Google reviews tagged “Plumbing leak detection”
Wicked5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Ended up asking to come a day early which was nice. Plumber and apprentice were polite and explained everything to me. They were honest and not pushy. Excellent job. Will definitely use again if needed and recommend to anyone. Scheduling was also easy!
Paid $1–200Great pricePlumbing leak detection
WALTEREdited 2 weeks ago★★★★★
Rating only, no written review.
Paid $200–400Great pricePlumbing leak detectionPlumbing pipe repair
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★
Rating only, no written review.
Paid $800–1,000Not sureToilet repairPlumbing leak detection
Price
$674+40% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 25%Reasonable 73%Overpriced 0%Not sure 2%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 10 | $366–$1.2k |
| Heating system installation | 6 | — |
| Install AC | 6 | — |
| Heating system repair | 6 | — |
| Toilet repair | 5 | $227–$618 |
| Shower repair | 5 | $248–$655 |
| Water heater installation | 5 | $1.2k–$2.4k |
| HVAC duct & vent installation | 4 | — |
