Experts Reviews · Company report
KB Plumbing and HVAC LLC logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%49+21.4Reliability 19%61+11.4Value 13%46+5.8Momentum 10%50+5Track record 9%2+0.2Accountability 6%22+1.4Experts Score= 45Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.45SCORE

KB Plumbing and HVAC LLC

Chicopee, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.9★ from 79 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and momentum; weakest: track record.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.KB Plumbing and HVAC LLC is better than 49% of plumbers.C
49
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).KB Plumbing and HVAC LLC is better than 61% of plumbers.B
61
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.KB Plumbing and HVAC LLC is better than —% of plumbers.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.KB Plumbing and HVAC LLC is better than 46% of plumbers.C
46
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.KB Plumbing and HVAC LLC is better than 50% of plumbers.C
50
Track recordTrack record · 7% of the scoreReview volume and years with reviews.KB Plumbing and HVAC LLC is better than 2% of plumbers.F
2
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.KB Plumbing and HVAC LLC is better than 22% of plumbers.D
22

Reviews for your job

Customers hired KB Plumbing and HVAC LLC for 8 kinds of job.

KB Plumbing and HVAC LLC for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#60 / 70

All 3 Google reviews tagged “Plumbing leak repair”

★★★★★ Dave · a month ago

Fantastic experience with KB Plumbing! They were responsive, professional, and took care of everything I needed. I would highly recommend!

Plumbing pipe repairShower repairPlumbing leak repair
★★★★★ Hannah · 2 months ago

We woke up to a slight emergent water leak going on with our fridges water line and my first thought was to give KB Plumbing a call. Thankfully they were able to come out same day and they even were able to come out way sooner than the time estimate they initially gave. Seth was super efficient and replaced…

Paid $200–400Reasonable pricePlumbing leak repair
★★★★★ Jim · 3 months ago

Rating only, no written review.

Faucet repairShower repairPlumbing leak repair

Price

$674+40% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 73%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair10$366–$1.2k
Heating system installation6—
Install AC6—
Heating system repair6—
Toilet repair5$227–$618
Shower repair5$248–$655
Water heater installation5$1.2k–$2.4k
HVAC duct & vent installation4—

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