Analyzing 7,571,1867.6M ReviewsFor 21,33921.3K Experts
Customers frequently praise the shop for honest pricing, friendly staff, and clear communication regarding repairs. Recurring themes include quick turnaround times, such as same-day fixes for travel breakdowns, and proactive phone calls to explain issues before work begins. Some lower-rated reviews criticize incomplete jobs, difficulty diagnosing electrical problems, and instances where customers felt overcharged or that non-existent issues were reported.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Bar = this company · dark tick = category median.
311 Google reviews we collected
Phrases our text analysis found in 207 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 207 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Incredibly friendly/helpful staff, including my favorite member of the team, Tucker, the golden doodle who literally fetches paperwork between offices…”
“My Silverado had a refrigerant leak and they repaired it at reasonable cost, they are very courteous and professional.”
“Takes all day, over charged her big time.”
“Excellent service, I took my car there thinking it was the alternator.”
“…in full, if Kb actually spent 2 minutes to call me before having the terrible idea of fixing it without letting me know anything.…”
“KB's got me fixed up and back on the road the same day.”
“Honest, friendly , and the best price for the service we needed!”
“I highly recommend RB Auto Service for ALL your needs.”
“The folks at KB were friendly and easy to work with.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired KB's Auto Service Center for 8 kinds of job. Pick one to see what they paid and said.
Took my car in for some transmission work a few weeks ago. Staff is friendly however, I was working on something else on the car today and noticed they stripped out my axle nut on the driver side….
To me he’s the best when he find the problem he will call you and let you know before he fix it and he will not try to get over on you. I been going to him for years
Excellent service, I took my car there thinking it was the alternator. I even told them it was tested won't say the name of the company that tested it, I got a phone call from the Tech. and he informed me it was the battery. Could have went another way. Had my brakes done there earlier this year awesome service every time.
KB Auto Service Center do excellent work. Thanks for the service you provide for your customers.
KB’s does excellent work at a fair price! They have caught significant issues with two different cars and offered advice as to how to solve them. Definitely recommend them! Plus, my kids love the dog, Tucker.
UNPARALLELED service! I ran into problems (wheel bearings) while traveling cross country. KB's got me fixed up and back on the road the same day...and for a price my husband (who is also my usual auto-mechanic) said was excellent for what they had to do. Super clean, comfortable waiting area. Incredibly…
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 38 | — |
| General repairs & maintenance | 30 | — |
| Wheel alignment | 14 | — |
| Tires | 13 | — |
| Auto engine diagnostic | 12 | — |
| Engine repair | 11 | — |
| Brakes | 11 | — |
| Steering & suspension repair | 9 | — |
4.8 ★★★★★ 311 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very good and honest service!
Took my car in for some transmission work a few weeks ago. Staff is friendly however, I was working on something else on the car today and noticed they stripped out my axle nut on the driver side….
To me he’s the best when he find the problem he will call you and let you know before he fix it and he will not try to get over on you. I been going to him for years
Friendly and good wprk
I took my truck there to have the cooling system flushed out after I installed a new water pump.I asked if they were able to flush the engine while doing the system flushed,to which I was told the complete cooling system and engine would be done. When I picked my truck I asked the service writer Logan if the tested the coolant to the proper freezing temperature, which he replied they did!! Being a former mechanic I took my anti freeze tester and tested it before I left. It tested no good at +25 degrees. I went in and asked if they could come out and check it which the technician did finding the same reading I got! I asked him if they flush the entire system like I was told they were doing.He said all he did was drained the radiator and put new coolant back in never flush out the plain water and coolant system cleaner I put in. All which was shared with the service manager before service was done. I left my truck there so they could get it to proper freezing levels. The next day when I verified the system the upper hose was sucked tight meaning they never put enough coolant in the system, I had to add almost 1 gallon of antifreeze to bring up to level. They never filled the overflow tank. I’m glad for all the people that say they had a good experience here, but I wouldn’t recommend them to anyone. Just imagine if I didn’t check the work they said they did and my truck froze up in the winter time !!!
Clean and friendly 👌
Very nice office manager. I had a flat tire. Got new set of tires.
Excellent service, I took my car there thinking it was the alternator. I even told them it was tested won't say the name of the company that tested it, I got a phone call from the Tech. and he informed me it was the battery. Could have went another way. Had my brakes done there earlier this year awesome service every time.
KB Auto Service Center do excellent work. Thanks for the service you provide for your customers.
KB’s does excellent work at a fair price! They have caught significant issues with two different cars and offered advice as to how to solve them. Definitely recommend them! Plus, my kids love the dog, Tucker.
Analyzing 7,571,1867.6M ReviewsFor 21,33921.3K Experts
