Mike StoltzLocal Guide · 38 reviews
Had a great experience here, between the staff and the warehouse having EXACTLY what I needed. Thank you so much!!!
Review from Google · view on Google
Keen Tile Flooring Inc.
Keen Tile Flooring Inc. at a glance
Customers frequently praise the store for its extensive tile selection, knowledgeable staff, and helpful service with projects like backsplashes and bathroom remodels. Reviewers often note the friendly nature of the team and their ability to assist with design choices and budget constraints. However, a recurring criticism in lower-rated feedback highlights that the products are considered very expensive, while one negative review simply advises avoiding the business.
- Google rating: 4.8 out of 5 from 38 reviews (92% five-star).
- Reviews on this page: 38 Google reviews (26 with written comments, 1 with photos).
- Owner responses: the business replied to 18% of reviews.
- Most recent review: August 3, 2026.
- Service: Flooring Contractor serving Normal, Illinois.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★38 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Michael L. Dougherty5 reviews
Keen tile has an incredible selection and very knowledgeable staff. Alyssa went above and beyond the expected. She worked with me diligently to help me find just what I was looking for. And she offered some great ideas for colors that I hadn't thought of!
Response from the owner · 6 months ago
Thank you for your kind review, Michael. We are glad to hear you had a great experience!
Review from Google · view on Google
Dave Reeves8 reviews
We purchased our new backsplash here. The experience couldn’t have been better! Alyssa was so helpful to us in choosing the perfect one. We love it! We will go back In the future if we have more flooring or tile needs.
Response from the owner · 7 months ago
That is great to hear Dave! We are so happy you chose to work with us and that you loved your tile choice! Thanks for supporting our business. We hope to see you again!
Review from Google · view on Google
Jana Kelly5 reviews
Customer service is great! Alyssa was very helpful in assisting me with tile selections for a bathroom remodel.
Response from the owner · 8 months ago
Great to hear Jana! Thank you so much for purchasing your tile here, we appreciate your business!
Review from Google · view on Google
Marion Willetts2 reviews
Keen Tile is incredible! Alyssa was so helpful - she provided me with loads of tile samples that I could take home and searched relentlessly to find a tile (that wasn't gray!) that would work with my vanity countertop. She was always enthusiastic about my project, wanting to make sure everything turned out perfectly. Don't bother going anywhere else - Keen Tile is the best!
Response from the owner · a year ago
We are so happy that you had a great experience Marion! Thank you for your kind words and we hope to see you again!
Review from Google · view on Google
Steve SLocal Guide · 24 reviews
Fantastic quality of product and staff is always there to help with the project. Installer Mike Grabow, with Grabow Tile, did an outstanding job. I couldn't be any happier with the project.
Response from the owner · a year ago
Thank you Steve for your business! We appreciate you shopping local, please come again!
Review from Google · view on Google
Chase Wisdom3 reviews
Keen Tile did excellent work, professional, detailed, and reliable. Highly recommend!
Review from Google · view on Google
Karagan Hittle2 reviews
Love this place!! Will be coming back!
- Price assessment: Great price
- Services: Paint indoors
Review from Google · view on Google
Maci Jackson1 review
Keen Tile was great to work with! Madison did a great job helping me!
Review from Google · view on Google
Joey Dwyer3 reviews
Keen Tile does an amazing job. They truly put the customer first and have a passion for making sure that our tile needs are satisfied. Great people who do things the right way.
- Services: Tile work installation
Review from Google · view on Google
Business details
- Address: 801 Pine St, Normal, IL 61761
- Phone: (309) 454-1466
- Website: keentile.net
- Service area: Normal, IL