liz mcbride9 reviewsTotal number of Google reviews liz has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly and attentive to customers needs. Great advice for further cleaning.
Keep It Clean Carpet and Fine Rug Cleaning
5.0 ★★★★★ 27 Google reviews · 6 photos
96%five-star reviews
4%reviews answered by the owner
May 2024latest review
Keep It Clean Carpet and Fine Rug Cleaning at a glance
Customers consistently praise the company for punctual appointments, responsive communication, and reasonable pricing for carpet and rug cleaning. Reviewers highlight thorough stain removal, including difficult marks on upholstery and flooring, as well as professional conduct and detailed explanations during service. The business also offers related services like installation and house cleaning, with clients noting flexibility in scheduling and effective results. No specific criticisms were identified in the provided excerpts.
- Google rating: 5.0 out of 5 from 27 reviews (96% five-star).
- Reviews on this page: 27 Google reviews (26 with written comments, 1 with photos).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: May 11, 2024.
- Service: Rug Cleaner serving Houston, Texas.
Data from Google, last updated November 3, 2026.
Star ratings
27 Google reviews we collected
- 5 stars2696%
- 4 stars14%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
- Praise61100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Quality & results1931%
- Staff & attitude1118%
- Would recommend915%
- Speed & response813%
- Price & value813%
- Honesty & trust47%
- Communication23%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Justin came out this morning and cleaned our living room and hall carpet, did a fantastic job.”
“He was friendly and honest, you can't go wrong with Thornton Carpet & Fine Rug Cleaning.”
“I would definitely recommend Thornton Family Cleaning.”
“…versation, I mentioned that my check engine light just came on so he immediately went to his van and got his scanner out, found where to plug it in my…”
“Extremely professional, knowledgeable, reasonable prices and did an amazing job on my carpet.”
“I am an Airbnb host and I travel alot for my main job so I was looking for someone I could trust in my home and someone who would take cleaning seriously.”
“He took his time, explained to me what was happening each step of the way, and got stains out that I didn't even think was possible.”
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
5.0 ★★★★★ 27 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Martha GallagherLocal Guide · 28 reviewsTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am delighted with how my white sofa looks! Excellent, professional work.
Celeste Perez7 reviewsTotal number of Google reviews Celeste has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExceptional Service! My Carpet came out amazing and awesome customer service. I will use this company again! Very punctual with my appointment time as well!
Dr BeeLocal Guide · 27 reviewsTotal number of Google reviews Dr has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood work. And they delivered my rug!!!!
Luis DiazLocal Guide · 14 reviewsTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a smelly chair and area rug with plenty of dried bulldog drool. They’re both super clean now and smelling good. Talk about going above and beyond, in our conversation, I mentioned that my check engine light just came on so he immediately went to his van and got his scanner out, found where to plug it in my SUV, showed me the reading and reset it. Wow. Then he moved back everything where it was. That’s next level customer service. A+++
Ludivia Mosquera4 reviewsTotal number of Google reviews Ludivia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente servicio y puntualidad! Excelente precios👍🏼
rhiannon cavillo7 reviewsTotal number of Google reviews rhiannon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service! Quick and extremely thorough. I would definitely recommend Thornton Family Cleaning.
Christen Sistrunk2 reviewsTotal number of Google reviews Christen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThornton Carpet is amazing! They were easy to contact, super responsive, priced well and able to schedule within the week. Justin came out this morning and cleaned our living room and hall carpet, did a fantastic job. He was friendly and honest, you can't go wrong with Thornton Carpet & Fine Rug Cleaning. We will call them again!!
nancy sarnoff1 reviewTotal number of Google reviews nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleprofessional, friendly and quality work.
Kay Thomson9 reviewsTotal number of Google reviews Kay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper efficient and effective cleaning. Thornton's has cleaned our carpets twice and we will keep asking them back. This time, we had a really deep ink stain that they managed to remove, carpets look good as new. Excellent service, highly recommended.
Business details
- Address: 2121 Pech Rd, Houston, TX 77055
- Phone: (281) 888-8161
- Service area: Houston, TX