Pest control service · Bloomington, IN · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty91−0.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 73 cockroach controliPosition by Experts Score among all companies we track in this category. · better than 32%
4.9★★★★★227 Google reviews · 8 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Bloomington pest control service 4.9 out of 5 based on 227 reviews, with the owner responding to 40 percent. Customers frequently cite prompt scheduling, thorough inspections for issues like mice, ants, and termites, and clear communication regarding treatment options and pricing. Recurring themes include friendly staff who avoid unnecessary upselling and provide practical advice to prevent future infestations. However, a few low-star reviews criticize vague initial cost estimates and instances of missed return calls or abrupt phone hang-ups.
Google rating: 4.9 out of 5 from 227 reviews (97% five-star).
Reviews on this page: 227 Google reviews (186 with written comments, 2 with photos).
Owner responses: the business replied to 40% of reviews.
Most recent review: October 12, 2026.
Service: Cockroach Control serving Bloomington, Indiana.
Data from Google, last updated November 1, 2026.
Score profile vs other cockroach control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyCockroach Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kelley's Termite & Pest Control: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kelley's Termite & Pest Control: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kelley's Termite & Pest Control: 91/100 on this factor. Category median: 97.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kelley's Termite & Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kelley's Termite & Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kelley's Termite & Pest Control: 30/100 on this factor. Category median: 100.D
30
Bar = this company · dark tick = category median.
Star ratings
227 Google reviews we collected
4.9of 5
5 stars22097%
4 stars31%
3 stars21%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 186 written reviews
99%praise
Praise39499%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price457%
Reasonable229%
Overpriced00%
Not sure114%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11228%
Speed & response10927%
Would recommend6015%
Quality & results4110%
Communication359%
Price & value267%
Honesty & trust144%
What customers talk about
We read 186 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kelley's gives us prompt and professional service, as needed.”
“hey went above and beyond in texting me back on a weekend, showed up promptly the next business day, and are always willing to share their vast knowle…”
“I highly recommend this company if you’re in need of termite or pest control -”
“I can't recommend Kelley's enough for the professionalism, knowledge, and exceptional customer service.”
“They make sure they leave no stone unturned to solve problems, stand by their work and have done a great job for her!”
“Kelley's took care to explain to my mom what they were doing and went the extra mile to give some advice on some potential problem areas not included…”
“Knowledgable, timely, affordable - and very kind and patient to answer questions.”
“It's incredibly reassuring to work with a company that is genuinely invested in solving the root of the problem, rather than just treating the symptoms.”
People customers mention
Roberta15 reviews
Ben12 reviews
Kelly12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kelley's Termite & Pest Control for 8 kinds of job. Pick one to see what they paid and said.
RRuth7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I have used Kelley’s Termite and Pest control a couple of times. Always friendly to deal with and so knowledgeable. This time was no different. I thought we might have carpenter ants because there were piles of sawdust on the front porch. Just one look and they knew I had carpenter bees. Two holes made quite a mess.…
Roberta and Ben have been terrific, and helped address a nasty wasp problem at my house (and mice in the garage). They went above and beyond in texting me back on a weekend, showed up promptly the next business day, and are always willing to share their vast knowledge of household pests and treatments.
Pest type: Rodents, Other
Response from the owner · 2 weeks ago
Thank you, David, for the positive review. We do appreciate it, they are so important to a small business like ours. We did not want you to share your home with those wasps any longer than possible. Again, thank you. See you in the spring.
L
Liza SaracinaLocal Guide · 4 reviewsiTotal number of Google reviews Liza has written across all businesses on Google Maps, not just this one.
They have got their customer service down pat! So friendly and helpful and fast! They found and sealed 5 holes in my house, and were a joy to talk to. Highly recommend!
Price assessment: Great price
Pest type: Other
Response from the owner · 3 weeks ago
Liza, thank you, for the positive review. These are so important to a small business like ours. Also, appreciate you using a small, female owned company. You and Jennifer, enjoy setting up your new home.
S
Steve St Denis1 reviewiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Super impressed with the patience and care they have taken working with my 86 year old MIL. They make sure they leave no stone unturned to solve problems, stand by their work and have done a great job for her! Highly recommend!
Price assessment: Not sure
Pest type: Rodents
Response from the owner · 3 weeks ago
Thank you, Steve, for the high praise. We truly appreciate your review. These are so important to a small business like ours. We strive to do our best for all our customers.
C
Celeste McGregor10 reviewsiTotal number of Google reviews Celeste has written across all businesses on Google Maps, not just this one.
We had previously used Terminix, and are very happy that we switched! Kelley's gives us prompt and professional service, as needed. We also like that they do require a yearly contract.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 weeks ago
Thank you, Celeste, for being a long time customer and for the positive review. These are so important to a small business like ours. Love the new paint colors!
B
brittany haggerty3 reviewsiTotal number of Google reviews brittany has written across all businesses on Google Maps, not just this one.
Thank you Brittany, for taking the time to give us a positive review. These are so important to a small business like ours. Glad we could take care of the problem.
H
Haley NorwoodLocal Guide · 14 reviewsiTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
Whatever you do, if you have mice in your attic call Kelleys! I was so grateful to find them online after Orkin quoted us 16k yes, $16,000.00 to set baits, remove insulation and other things that just aren't necessary...do your homework and call Kelleys!
Response from the owner · 3 months ago
Thank you, Haley, for the positive review. Sorry, to say, we hear this quite often about Orkin's scare tactics. People should always get a 2nd opinion on such a large purchase, like you did. It was a pleasure speaking with you & your mother, such nice people. Don't hesitate to contact us with any future pest problems.
R
Ruth Kenny7 reviewsiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
I have used Kelley’s Termite and Pest control a couple of times. Always friendly to deal with and so knowledgeable. This time was no different. I thought we might have carpenter ants because there were piles of sawdust on the front porch. Just one look and they knew I had carpenter bees. Two holes made quite a mess. They quickly put some powder in there and a dying bee came out of one of the holes very quickly. They didn’t charge me, but they certainly could have. Their expertise identified the problem even if the solution was quick and easy for them. They will always be the first place I call when I need help with pests.
Price assessment: Great price
Price: $1–20
Response from the owner · 3 months ago
Thank you, Ruth for the positive review. Glad we were able to identify and take care of the pest problem quickly, on your lovely home. Thank you also, for being a repeat customer.
D
Dean Moore9 reviewsiTotal number of Google reviews Dean has written across all businesses on Google Maps, not just this one.
Kelley's took care to explain to my mom what they were doing and went the extra mile to give some advice on some potential problem areas not included in the service they were there for. Good folks to work with!
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you, Dean, for the positive review. These are so important to a small business like ours. Glad to read your Mother was happy with our service. She was pleasant to talk & work with.
C
Claudia Koontz2 reviewsiTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
Ben came out to inspect what we thought was a termite issue, and he was fantastic! He was incredibly knowledgeable, took the time to explain everything in a way that was easy to understand, and answered all of our questions. Instead of immediately recommending an expensive treatment, he looked more closely and determined that ants—not termites—were actually causing the problem, which saved us from getting an unnecessary service. I highly recommend Ben and Kelley!
Response from the owner · 4 months ago
Thank you, Claudia, for the positive review. These are so important to a small business like ours. Ben, is honest, knowledgeable and does a great job for Kelley's. I want to congratulate you on your engagement and new home. Best to you both.
A
Angela Siffin8 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Called on Tuesday, and they were here to diagnose, treat and advise by Wednesday. Kind, conscientious and efficient.
Response from the owner · 4 months ago
Thank you, Angela, for the positive review. These are so important to a small business like ours. Please contact us if you need further assistance with your pest problem. You have a beautiful home, and very cute dogs!
