Analyzing 6,827,3656.8M ReviewsFor 19,34619.3K Experts
Google reviewers rate Kelly's Appliances 4.7/5 based on 1668 reviews, with the owner responding to 75% of them. Customers frequently praise the staff's knowledge, competitive pricing, and efficient delivery and installation services. However, recurring criticisms in lower-rated reviews highlight issues with delivery delays, lack of proactive communication regarding scheduling, and unresolved repair or installation errors.
Data from Google, last updated November 1, 2026.
1,668 Google reviews we collected
Phrases our text analysis found in 1,307 written reviews
How often each topic comes up in the written reviews
We read 1,307 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thanks for the great professional way the work was completed.”
“…tove to Install hood struggling through the whole installation , very unprofessional and did not have the right equipment to install and my hood looks…”
“The installer was punctual, knowledgeable and efficient.”
“The fact they did not IMMEDIATELY return to undo this ridiculous screw-up is UNREAL.”
“We always love ❤️ the excellent service Kelly's give's us!”
“This was terrible service and communication from the initial purchase of the range.”
“Great selection, competitive prices, low pressure sales, and delivery and installation 2 days later!”
“I would advise others to not shop there and if they do stay away from extended warranty as it is a joke and a rip off!”
“They are always a pleasure to work and I would highly recommend them.”
“…g a family business, but if this is the way they treat customers, I would recommend taking your business elsewhere.…”
“The salesperson listened well and responded quickly and well.”
“I received zero communication—I had to call repeatedly just to get updates on arrival time.”
“I have not always felt heard about my needs until I started using Nathan as our trusted salesman.”
“Kelly's was truly unhelpful once they took our money.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.7 ★★★★★ 1,668 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I recently acquired a new dishwasher from Kelly's Appliances in Salem. Their service was friendly and courteous. The installer was punctual, knowledgeable and efficient. The dishwasher has been running wonderfully.
Thank you, Joanne, for your fantastic review! We're glad to hear you had a great experience with our team and that your new dishwasher is running wonderfully. Your satisfaction is our priority!
Bought a new gas range there recently. Great selection, competitive prices, low pressure sales, and delivery and installation 2 days later! .. very positive experience overall.
Thank you, Mark! We're glad to hear you had a positive experience with our selection and service. Enjoy your new gas range!
The guys were quick, safe, and took care of the area in the house they were working in. Thanks for the great professional way the work was completed.
Thank you, Daniel! We appreciate your kind words and are glad to hear that the team provided quick and professional service while taking care of your home.
Rex White is the very best salesman! He was very personable, helpful, kind, and super knowledgeable!
Thank you, M! We're so glad to hear that Rex made such a positive impression with his personable and knowledgeable service. Your feedback is greatly appreciated!
Great help, good customer service, nice delivery and set up! Appliance is working great! Thank you!
Thank you, Michelle! We're glad to hear you had a great experience with our customer service and that your appliance is working well. We appreciate your support!
Good appliances, best delivery and efficient love my new washer and dryer
Thank you, Maxamillian! We're glad to hear you love your new washer and dryer. Your satisfaction with our appliances and delivery means a lot to us!
My wife decided to get her mixer from them and we really love it she has done so many different pastries, and we liked how our sales associate took care of us thanks, Lora-Marie !!!
Thank you, Hmiguel! We're so glad to hear that you and your wife are enjoying the mixer and all the pastries she's making. We appreciate your kind words about Lora-Marie and are happy she provided great service!
We ordered a range and told it would be here within 2 weeks. Home Depot would take more then a month to get. But Home Depot was cheaper. However, because Kelly's assured us the range would be delivered weeks sooner and they agreed to meet Home Depots price we selected Kelly's. We waited two weeks and when we didnt get a call to schedule the delivery, I contacted Kelly's to get an ETA. Our salesman was unaware and after checking, I was told it would be another 3-4 weeks as the range had not been built yet. I guess they sell a product and move on w/o following up on the product and keep the customer informed. So when the range came in I was contacted to set up a delivery time. The date selected I informed the lady I had a 2 hour appt in the middle of the day. She said they would work around my schedule. On the day if delivery, I received a text informing me of the anticipated delivery time. Of course, right in the middle of my appt. So I called my salesman to ask why would they schedule it at this time when I had already informed them I would be unavailable. My salesman Tom said he would call the actual driver to ask him to cone prior to my appt or after. BTW, I was open to reschedule to a different day. Tom called me back and assured me the driver would be arriving either before or after my appt time. Great, right? During my appt, I get a call the delivery guys had arrived. And there was a problem with the electrical. First, I purchased the stove and Im the homeowner. The driver should have waited for me as prearranged. Instead they dump the range of and leave. Now I have to real info as to what's going on. The other person who answered the door didnt know what to do. Upon my arrival home, I was in the dark. I called and chewed on a salesperson. This was terrible service and communication from the initial purchase of the range. He was kind and informed me he had pics from the delivery service and shared that the 220 power needed to be changed to 110. Here's my question....why wasn't I ever told that 110 was required. We had a month to kill, an electrician could have installed during that time. He had my sales person call me who admitted he saw via the internet that the delivery guys were at my house early and made the assumption I was home early. Really? How would they know and I wasn't home early. He proceeded to give me a rundown of how ranges worked which was unhelpful. I just wanted my range installed not a bunch of useless info. I asked Tom why he doesnt inform his customers that 110 is needed and he really didnt have an anwser. I expressed how disappointed I was. I did my due diligence inform Kelly's 3 times of my schedule and they still got it messed up. Overall, this was a terrible experience. I hope we get it working soon so we can cook. I would have give one star but added a star for those employees who tried to help out. The delivery service gets 0 stars.
Kathy, I’m sorry to hear about the challenges you faced during your recent experience with us. It’s clear that there were significant communication issues regarding your range delivery and installation, and I understand how frustrating that must have been. I appreciate your feedback and will ensure it is addressed with the team to improve our service. If you need further assistance or have any more questions, please feel free to reach out via text or call.
So happy with our purchase from Kelly's! Aaron helped us select the perfect ovens for our house, and the install was timely & flawless thanks to Gary. ✨
Thank you, Me! We're glad to hear you had a great experience with Kelly's. Aaron and Gary will be thrilled to know they made a positive impact on your purchase and installation. Enjoy your new ovens!
We always love ❤️ the excellent service Kelly's give's us! Bought new dishwasher on Friday and excellent service with John installing it on Saturday morning!
Thank you, Karen! We're so glad you love the excellent service from Kelly and appreciate John's help with your new dishwasher installation. Your support means a lot to us!
Analyzing 6,827,3656.8M ReviewsFor 19,34619.3K Experts