Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Google reviewers rate Kensington Veterinary Hospital 4.7 out of 5 based on 278 reviews, with the owner responding to 9% of comments. Many clients praise the staff’s kindness, thoroughness, and clear communication regarding pet care and pricing. However, a recurring criticism involves difficulty reaching the clinic via phone, particularly during lunch hours or when scheduling appointments, which some clients found frustrating.
Data from Google, last updated November 11, 2026.
278 Google reviews we collected
Phrases our text analysis found in 172 written reviews
How often each topic comes up in the written reviews
We read 172 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was so excited to get her into Kensington as a patient and even more excited during her first appointment when they sat on the ground giving her coo…”
“I trust them implicitly with my 2 dogs and aging cat.”
“Recent visit: Dr Gossard is very professional, thorough, kind, knowledgeable, and a joy to work with.”
“I highly recommend KVH to treat your dogs plus help keep them happy & healthy!”
“I won’t go back, and I recommend going literally anywhere else.”
“Fantastic care for my animal, clear communication from the front desk and the vets, would highly recommend for anyone in the area looking for care for…”
“Also, it is actually possible to get a same day appointment when I have an immediate health concern for my dog!”
“Fair prices and looking forward to Kensington being our regular vet.”
“…ack of steroids, and maybe a three view X-Ray, only to be sold a tiny overpriced medicated shampoo you’ll never use with a big old bag of royal canine…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.7 ★★★★★ 278 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I have been a long time client at Kensifton Veterinary Hospital, 15+ years. All of the staff are outstanding and the Veterinary staff is superb!
Hot take, but absolutely not. From someone that spends half their life in doctors offices and has lived across eight states for health related reasons, I know when a cold shoulder means calling to ask for an invoice is going to be met with attitude. The AI charade at the beginning is giving “extra” and “look we figured out how to use a software we bought that were locked into a contract with”—it’s all a bit “you can’t sit with us”. She had made up her mind but instead of just ignoring the inquiry she left a long and detailed message educating on and mansplaining specialists. I was told, in other words, by an actual ice queen Disney villain, that my service Labrador was too complicated, and while I said I needed someone to stitch together the pieces she moaned and ughed and sighed while asking me which specialists I’d been to then told me I was better off going to the ER and Urgent Card? Forever. Continued to repeat the ER is not continuous care and specialists I’ve met treat patients like number, but then I realized she has a quota too. Whatever her name was, was fully obnoxious, didn’t ask a single question, didn’t sympathize at all—“just think you shouldn’t wait three weeks, you should go to urgent care,” you should try this hospital and that hospital. They don’t see service dogs with diarrhea, stomach issues, acid reflux and they can’t run tests or they just don’t want to do an intake. Just tell me you don’t want take my service Labrador because you vets are too lazy to write notes and your vets only treat ear infections. They can’t come up with theories, run basic tests you’ve given them in a post, and you don’t feel like doing an intake, or you’re hangry and don’t want to put another patient into your system. You’ve never heard a desperate exhausted handler of a medically trained service Labrador, who been up for nights for a two week infection. New to vet medicine? If you want vaccines, nail clippings, anal gland expressions, deals with diarrhea, some amox clav, a pack of steroids, and maybe a three view X-Ray, only to be sold a tiny overpriced medicated shampoo you’ll never use with a big old bag of royal canine while a woman behind the desk judges you, and compares your dog to her dogs….this is the place for you. No way. I wouldn’t bring my dog to a factory who won’t ask a single question before they reject you.
I take my dogs, Bobo and Doby, here! I always receive exceptional care from this clinic! Dr. Hayes is super informative and knowledgeable. I know Doby can be a little feisty, but she still shows so much attentiveness and care towards his old self. Thank you for everything you guys do!
I have been taking my pets to this veterinary office for four years. I stopped taking my dog there because I didn’t feel that the diagnosis and recommendations were correct, that was confirmed by a second doctor. I continued to take my cat because it is within walking distance from my home, and she doesn’t love car rides. I’ve seen a revolving door of practitioners and I believe a change of ownership but zero positive outcomes. The latest instance of frustration is an unclear unannounced policy regarding pet prescriptions. Apparently now if you go for a visit you have to make a second trip in to pick up you prescription because they don’t want to be inconvenienced even after spending hundreds of dollars on care. I work from 5 am to 9 pm for the next 5 days. I won’t go back, and I recommend going literally anywhere else.
I took my cat here to get a second opinion after a tumor was found in their mouth and the vet had suggested we cut off part of her jaw. She would have died. She's still around two years later. I do not recommend going to this vet.
I submitted the new patient form online, tried calling to make an appointment with no answer, received an email a day later saying to call for an appointment, called again and left a voicemail...haven't heard back. I guess they're just THAT busy which makes me think they're overwhelmed with current patients and don't need/care about my business. I guess good for them! Sooo I called another vet and was able to get an appointment scheduled over the phone within 5 minutes.
I’ve been to quite a few vets with my dog and this was my first time at Kensington- the amount of care and attention Boba got during his check up was fantastic. You can tell the staff care about animals and really took the time to get to know my dog. Fair prices and looking forward to Kensington being our regular vet. Update: Boba got his dental done today with an extraction and I was quite nervous because he’s my baby. Kensington made sure to give me regular updates and throughout the procedure and it was so reassuring. Dr. Rivard is amazing and all the staff are just wonderful. It’s been a year since we have started coming here and I am happy to say Kensington is our permanent veterinary practice.
Very kind and caring people
The entire staff from accounting, receptionists & veterinary doctors are amazing! They literally changed our dog Jagger’s life for the better. I can’t say enough good things about them. I highly recommend KVH to treat your dogs plus help keep them happy & healthy!
Wonderful fear free vets and tech staff. Always available for after care questions. I have a very nervous pup and they accommodate him the very best they can. I trust them implicitly with my 2 dogs and aging cat.
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts