Customers frequently praise the thoroughness of treatments, professional communication, and polite interactions with technicians who explain procedures and address specific concerns. Positive reviews highlight effective pest elimination and reasonable pricing for quarterly or bi-monthly plans. However, a minority of low-star reviews criticize high costs relative to perceived results, citing issues with billing discrepancies, last-minute appointment changes, and a lack of adherence to contractual agreements.
Google rating: 4.9 out of 5 from 589 reviews (97% five-star).
Reviews on this page: 589 Google reviews (530 with written comments, 5 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: October 29, 2026.
Service: Bed Bug Exterminator serving Louisville, Kentucky.
Data from Google, last updated November 2, 2026.
Star ratings
589 Google reviews we collected
4.9of 5
5 stars57397%
4 stars61%
3 stars00%
2 stars20%
1 star81%
Praise vs complaints
Phrases our text analysis found in 530 written reviews
98%praise
Praise78498%
Complaints122%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude31439%
Quality & results20125%
Would recommend8511%
Communication8411%
Speed & response8210%
Price & value182%
Honesty & trust122%
What customers talk about
We read 530 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tech was Jacob, great job and drew a pumpkin on the flyer - nice 👌happy Halloween”
“James of Kentucky Pest Control did a wonderful job in providing pest control treatment for our home today.”
“He deep sprayed everything and would recommend him again.”
“…“manager lowered it to 250 for me” (aren’t I a winner) I will never recommend this place after this experience.…”
“He communicated with me about the special treatment he was going to do and made sure I understood the precautions.”
“James remembered all the spots that needed to be hit and got to work fast.”
“Appreciate the great service and competitive pricing.”
“Overpriced for services that don’t work.”
“He was very thorough transparent and very thoughtful of my home and property as if we were his own family.”
People customers mention
James15 reviews
Erich12 reviews
Jacob11 reviews
Logan11 reviews
Elgin11 reviews
Eveline10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Tech was Jacob, great job and drew a pumpkin on the flyer - nice 👌happy Halloween
Price: $140–160
Services: Hornet & wasp extermination
Response from the owner · 3 days ago
Thank you for the wonderful review! It’s great to hear that your tech made your experience special with his creative touch on the flyer. We appreciate your support and hope you have a fantastic Halloween!
J
Jeff DavisLocal Guide · 35 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
James is extremely professional and attentive to detail. He explained everything he was doing. He was great with my family dog! Even brought her a treat !! Thanks James!!!!
Price assessment: Reasonable price
Services: General pest inspection
Response from the owner · 4 months ago
Thank you for the wonderful feedback, Debbie! It’s great to hear that your tech provided you with professional service and took the time to explain everything in detail. We appreciate your support and hope you had a positive experience overall!
J
James Crittendon1 reviewiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
James came to my house and he did an amazing job . He deep sprayed everything and would recommend him again. He was nice and friendly. I would recommend him to anyone. Great personality.
Price assessment: Great price
Services: Bed bug extermination
Pest type: Bed bugs
Response from the owner · a month ago
Thank you for your kind words! We're delighted to hear that your tech provided such excellent service and made a positive impression. It’s wonderful to know you would recommend him to others. Your feedback means a lot to us!
T
T. LeeLocal Guide · 14 reviewsiTotal number of Google reviews T. has written across all businesses on Google Maps, not just this one.
James of Kentucky Pest Control did a wonderful job in providing pest control treatment for our home today. He was very professional and had a very customer friendly way about him. He communicated with me about the special treatment he was going to do and made sure I understood the precautions. Well done, James! Thank you, Kentucky Pest Control!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you for your kind words! It’s wonderful to hear that your tech provided you with such a professional and friendly experience during your treatment. Clear communication is so important, and we're glad he made sure you felt informed throughout the process. We appreciate your feedback and hope you continue to enjoy a pest-free home!
C
Chong AllenLocal Guide · 8 reviewsiTotal number of Google reviews Chong has written across all businesses on Google Maps, not just this one.
best pest control company, my husband is like very much, technician is very friendly and detailed.
Price: $40–60
Response from the owner · 2 months ago
Thank you for the fantastic review! We're so glad to hear that you and your husband had a positive experience with our friendly technician. Providing detailed and friendly service is our priority, and it’s wonderful to know we met your expectations. Your support means a lot to us!
M
MARK GRAY4 reviewsiTotal number of Google reviews MARK has written across all businesses on Google Maps, not just this one.
Dealt with jacob, who was my service person. Very Polite, knowledgeable, answered all my questions. Definitely recommend!
Price assessment: Reasonable price
Services: Hornet & wasp extermination
Response from the owner · 2 months ago
Thank you for the fantastic review, Mark! We're delighted to hear that your tech provided you with polite and knowledgeable service. Your recommendation means a lot to us!
S
Shaleica Overstreet8 reviewsiTotal number of Google reviews Shaleica has written across all businesses on Google Maps, not just this one.
The service that I received from Zack was above and beyond. He was very thorough transparent and very thoughtful of my home and property as if we were his own family.,I see why this company has a 4.9 rating . It’s well deserved. The first initial phone call impressed me and they answered any of my questions and concerns. Please use this company, they really care about you and your home and protecting it from insects and pests. I am highly satisfied and highly recommend them . Thank you very much.
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you for your wonderful review! We're delighted to hear about your positive experience with your tech and appreciate your kind words about the care you received. It's great to know that our team made such a strong impression during your initial call and throughout the service. Your recommendation means a lot to us, and we're here to help whenever you need.
B
Beverly Schroeder1 reviewiTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
