Real estate agent · La Habra, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 56 real estate developersiPosition by Experts Score among all companies we track in this category. · better than 85%
5.0★★★★★103 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Kevin Kwan┃REALIV┃Top Agent in Arcadia CA at a glance
Google reviewers rate this La Habra real estate agent five out of five stars based on one hundred and three reviews, with the owner responding to sixty-one percent of comments. Clients frequently cite the team's local market expertise, timely communication, and professional guidance during both buying and selling processes. The group is noted for handling complex transactions, such as estate sales and home renovations, with patience and clear explanations. No recurring criticisms appear in the provided excerpts, which consistently describe the service as smooth and supportive.
Google rating: 5.0 out of 5 from 103 reviews (100% five-star).
Reviews on this page: 103 Google reviews (99 with written comments).
Owner responses: the business replied to 61% of reviews.
Most recent review: August 18, 2026.
Service: Real Estate Developer serving La Habra, California.
Data from Google, last updated October 29, 2026.
Score profile vs other real estate developers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
This companyReal Estate Developers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kevin Kwan┃REALIV┃Top Agent in Arcadia CA: 100/100 on this factor. Category median: 99.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kevin Kwan┃REALIV┃Top Agent in Arcadia CA: 99/100 on this factor. Category median: 98.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kevin Kwan┃REALIV┃Top Agent in Arcadia CA: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
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Bar = this company · dark tick = category median.
Star ratings
103 Google reviews we collected
5.0of 5
5 stars103100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 99 written reviews
98%praise
Praise23998%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6728%
Would recommend5021%
Speed & response3715%
Honesty & trust2611%
Communication2410%
Quality & results208%
Price & value198%
What customers talk about
We read 99 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“In addition, the team was kind and patient as we asked countless and repetitive questions.”
“I highly recommend them to anyone looking for a reliable and knowledgeable realtor”
“…t write reviews - this team really supported me as their customer; I can't recommend them enough.…”
“The entire team was on top of every communication, providing timely response and updates.”
“Kevin & the team are not only incredibly knowledgeable about the Arcadia market, but he’s also someone who genuinely cares about the people he works with.”
“He takes the time to listen, explain every step clearly, and make sure you feel comfortable and confident in your decisions.”
“Whether you’re buying your first place or selling a longtime home, Kevin has the skills to negotiate strongly and get great results.”
“He made sure the house we bought was one we truly loved and at a price that we all felt was fair.”
People customers mention
Hue15 reviews
Tony11 reviews
Group10 reviews
Quach6 reviews
Mark6 reviews
Pasadena4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AA3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
From start to end, Kevin, Tony, Chester, and Jennifer met and exceeded all expectations. Not only does the team have strong ethics and values, their in-depth knowledge of the housing market, laws, and process provided high level of confidence and comfort to us as the Selling Party. The entire team was on top of…
MMJ1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I highly recommend them to anyone looking for a reliable and knowledgeable realtor
JJurissa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I’ve had the pleasure of knowing Kevin Kwan and can confidently say he is someone you want in your corner when it comes to real estate. Kevin & the team are not only incredibly knowledgeable about the Arcadia market, but he’s also someone who genuinely cares about the people he works with.
What I appreciate most is…
BBernie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Working with Kevin and Tony went incredibly well. They went out of their way to establish a good working relationship with me and helped guide me to getting what I considered the best possible sale price for our house. I would recommend them to anyone I know who is selling a house in the San Gabriel Valley and…
CChristina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We found this amazing realtor team through Reddit after seeing so many great recommendations for their work in Arcadia — and we’re so glad we did! Their small, tight-knit team made all the difference. We really appreciated the personal attention and the genuine, down-to-earth way they worked with us. Everything felt…
LLori7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
This past year, our family lost our great uncle, and he left behind a home that we needed to sell. Tony and Kevin were absolutely essential in helping us navigate this process. From the very beginning, they showed genuine care and understanding, making sure our family received the best possible outcome for the…
From start to end, Kevin, Tony, Chester, and Jennifer met and exceeded all expectations. Not only does the team have strong ethics and values, their in-depth knowledge of the housing market, laws, and process provided high level of confidence and comfort to us as the Selling Party. The entire team was on top of every communication, providing timely response and updates. In addition, the team was kind and patient as we asked countless and repetitive questions. We are not first time home buyers or sellers. However, the team made sure to be with us each step of the way. Recommend to any first time or seasoned buyers / sellers. Not common to have teams who are as knowledgeable, experienced, patient, and (most importantly) work with high ethics and values. It was a true blessing to have the team on our side.
Response from the owner · a month ago
Wow, thank you so much Albert and Angela! Reading this absolutely means the world to our entire team. We always say that if we had more clients like you both, we would be a million times happier! lol
You were an absolute blessing to work with from day one. Thank you for trusting us with the process, keeping open communication, and allowing us to guide you each step of the way.
Your kind words really hit home for Chester, Tony, Jennifer, and myself.
We appreciate you both so much!
M
MJ Borinaga1 reviewiTotal number of Google reviews MJ has written across all businesses on Google Maps, not just this one.
I highly recommend them to anyone looking for a reliable and knowledgeable realtor
Response from the owner · a month ago
Thank you so much MJ, we appreciate you and thank you for the highly recommended review! Reliable and knowledgeable guidance is exactly what we strive for every single day to get our clients a great outcome. You were an absolute pleasure to work with!
J
Jurissa Ayala3 reviewsiTotal number of Google reviews Jurissa has written across all businesses on Google Maps, not just this one.
I’ve had the pleasure of knowing Kevin Kwan and can confidently say he is someone you want in your corner when it comes to real estate. Kevin & the team are not only incredibly knowledgeable about the Arcadia market, but he’s also someone who genuinely cares about the people he works with.
What I appreciate most is how thoughtful and patient he is throughout the process. He takes the time to listen, explain every step clearly, and make sure you feel comfortable and confident in your decisions. That level of care and professionalism is rare and really sets him apart.
It’s easy to see why Kevin is recognized as a top agent in Arcadia. If you’re looking for a team who is trustworthy, hardworking, and truly dedicated to helping their clients succeed, I would highly recommend REALIV.
Response from the owner · 7 months ago
Hey Jurissa, thank you so much for the kind words! We really appreciate you taking the time to share this.
Kevin and the team truly care about making sure clients feel informed and comfortable throughout the process, so it means a lot to hear that reflected in your experience. We're grateful for your support and recommendation!
B
Bernie Ancheta1 reviewiTotal number of Google reviews Bernie has written across all businesses on Google Maps, not just this one.
Working with Kevin and Tony went incredibly well. They went out of their way to establish a good working relationship with me and helped guide me to getting what I considered the best possible sale price for our house. I would recommend them to anyone I know who is selling a house in the San Gabriel Valley and needs an experienced and level-headed agent to represent them. I am very pleased with their efforts.
Response from the owner · 9 months ago
Thank you Bernie, we appreciate you and thank you for trusting us with the process to get you a great outcome! You were a pleasure to work with and appreciate you taking our suggestions which helped with the sale greatly.
C
Christina Lee2 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
We found this amazing realtor team through Reddit after seeing so many great recommendations for their work in Arcadia — and we’re so glad we did! Their small, tight-knit team made all the difference. We really appreciated the personal attention and the genuine, down-to-earth way they worked with us. Everything felt comfortable and easy, never overly formal or “salesy.” It honestly felt like working with friends who truly cared about helping us find the right home. We couldn’t have asked for a better experience and would absolutely love to work with them again for our next chapter. Highly recommend and special shoutout to Molly!
Response from the owner · 11 months ago
Christina and John, thank you so much for this incredibly kind review. It means a lot that you found us through the community on Reddit, and even more that working together felt natural and comfortable — that’s exactly the experience we hope to create for every client.
We’re thrilled we could help you land the right home, and I know Molly will especially appreciate the shoutout! It was truly a pleasure working with both of you, and whenever you’re ready for that next chapter, our whole team will be right here for you.
L
Lori Gov7 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
This past year, our family lost our great uncle, and he left behind a home that we needed to sell. Tony and Kevin were absolutely essential in helping us navigate this process. From the very beginning, they showed genuine care and understanding, making sure our family received the best possible outcome for the property.
Their marketing and presentation of the home were outstanding — when we saw the final results, we could hardly recognize the house! WOW!! - The video they created was incredible, and actually had us in sentimental tears. It was an all around emotional process and couldn’t have done it without them.
We are truly grateful for their professionalism, compassion, and dedication. I would wholeheartedly recommend Realiv to anyone in the area looking to buy or sell a home. They will take excellent care of you every step of the way.
Response from the owner · 11 months ago
Lori, thank you so much for sharing this. It truly meant a lot to our team to help your family through such an emotional chapter, and we’re grateful you trusted us with the process. We’re especially touched that the video brought back meaningful memories — that’s exactly why we do what we do.
We’re honored to have supported your family, and we’re always here for you whenever you need us.
J
Jingmin Wu12 reviewsiTotal number of Google reviews Jingmin has written across all businesses on Google Maps, not just this one.
We met Tony and Molly at an open house where they were representing the sellers. Since we didn’t have our own agent, they assisted us with the purchase as well. Throughout the entire process, they handled everything with professionalism and fairness, ensuring both parties were satisfied.
Even when challenges arose, they worked diligently to find solutions and keep everything on track. The whole transaction was smooth, timely, and stress-free.
We truly appreciate their efforts in helping us secure our dream home and would gladly recommend them to anyone looking to buy or sell a property.
Response from the owner · a year ago
Thank you so much, Joey and Jimmy! We’re truly grateful for your kind words and the trust you placed in Tony and Molly throughout your home-buying journey. It means a lot to hear that the process felt smooth and stress-free — that’s always our goal. Wishing you all the best as you settle into your new home, and we’re here anytime you need us in the future!
M
MJ Cootsona3 reviewsiTotal number of Google reviews MJ has written across all businesses on Google Maps, not just this one.
I had the pleasure of working with Kevin Kwan and REALIV for a while and I could not be more impressed with the way they conduct business. From the first meeting, I could tell Kevin is hard working, attentive, and really cares about his clients. These qualities did not fade throughout the relationship, and in fact were present in every interaction. Not only with him, but also his team. Everyone showed the same level of care. Equally as important is their ability to dive into the details of any neighborhood in Arcadia or Sierra Madre, and negotiate on your behalf.
They really are the complete real estate team, and I will be looking forward to working REALIV again in the future!
Response from the owner · a year ago
MJ, thank you so much for your kind words! It truly means a lot to hear that you felt supported not just by Kevin, but by our entire team throughout the process. We take a lot of pride in the care and detail we bring to every client experience, and your feedback reminds us why we love what we do. Looking forward to working with you again in the future!
A
Audrey LeeLocal Guide · 11 reviewsiTotal number of Google reviews Audrey has written across all businesses on Google Maps, not just this one.
I’ve been working with Kevin Kwan for some time, and I can honestly say he’s one of the most reliable real estate agents I’ve met. He knows the Arcadia, Sierra Madre, and greater San Gabriel Valley markets inside and out, and that experience shows in how smoothly he handles every step. Kevin is the kind of agent who actually listens, checks in often, and makes sure nothing falls through the cracks.
His team at REALIV is also fantastic; they're organized, responsive, and easy to work with. Whether you’re buying your first place or selling a longtime home, Kevin has the skills to negotiate strongly and get great results. If you want someone you can trust to make the process less stressful and more successful, Kevin Kwan is the one to call.
Response from the owner · a year ago
Thank you so much, Audrey! We truly appreciate your kind words and continued trust. It’s always a pleasure working with you, and we’re so glad to hear that Kevin and the team made the process feel smooth and stress-free. Clients like you make what we do so rewarding — thank you again for your support and confidence in REALIV!
A
Anne M6 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Buying a home is a huge matter, and I’m so grateful I had the REALIV team by my side through it all. Their communication was clear, timely, and always thoughtful—every question was answered, every step explained.
Coming from a team-oriented work environment myself, I truly appreciated how seamlessly the REALIV group functions. You can tell they support one another behind the scenes to make sure their clients feel confident and cared for.
This wasn’t just a transaction—it was a smooth, guided experience, and I would absolutely recommend REALIV to anyone looking to buy or sell.
Response from the owner · a year ago
Thank you so much, Anne! Your kind words truly mean a lot to our team. It was such a pleasure helping you through the home-buying process, and we’re so glad you felt supported every step of the way. Our whole team loved working with you — your positivity and clear communication made everything flow so smoothly. Wishing you all the best as you settle into your new home!
