Key Waste LLC holds a 4.9 rating from 263 reviews, with customers frequently citing punctual delivery, easy online booking, responsive communication, and competitive pricing. Recurring themes include professional staff interactions and flexible scheduling for residential and commercial projects. However, some lower-rated reviews mention unexpected fees, unclear pickup date policies, and instances of poor customer service or communication errors during drop-off.
Google rating: 4.9 out of 5 from 263 reviews (98% five-star).
Reviews on this page: 263 Google reviews (200 with written comments, 6 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 8, 2026.
Service: Hauling Service serving Mocksville, North Carolina.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
263 reviews on Google
5★258
4★0
3★0
2★3
1★2
Reviews from Google, shown as published (original wording, unedited).
I
Irby3 reviews
★★★★★
Excellent service from start to finish. I ordered a dumpster on a Friday and Key Waste had it at my house the following Monday. The person I spoke with when I ordered was helpful, professional, and actually personable — not the usual scripted call. The driver who delivered it was accommodating about where to place the bin so it worked with my driveway and garage access. Pickup was seamless once I was done. Easy company to deal with, and I’d use them again.
Response from the owner · 2 weeks ago
Irby thanks so much for your time to write an honest, 5 star review! Happy we could help, thank you for choosing Key Waste, and we hope to hear from you again when you need us!!😃
What an easy transaction. Ordering was simple, they placed the dumpster exactly where I said to, and they picked it up right on time when my project was finished. Communication was great, you actually talk to a real person. I couldn’t be happier with the ease of the whole thing. Great people- great company
Response from the owner · 4 weeks ago
Thanks a bunch Luke, really appreciate you taking the time to write a great review! Happy we could help, if we can ever help again you know where to find us!
Thanks again.
Key waste is the best! On time, very professional and friendly! Highly recommend. They have a lot of size choices for very affordable pricing.
We use them for our Cleanouts for our company and they are so prompt and communicative!
Response from the owner · a month ago
Thanks a bunch Brandi, happy we could help! Always happy to work with you. Thanks for being an amazing customer, and hope to hear from you soon.
If you need waste disposal or dumpster rentals, look no further than Key Waste. Their communication was excellent from start to finish—super friendly, responsive, and easy to work with. I shopped around, and they easily had the best and cheapest prices in the area without sacrificing quality or service. Highly recommend!
Response from the owner · a month ago
Thanks a bunch Leslie! Happy we could help. Thanks for being a great customer!! Hope to hear from you again soon.
Delivered and picked up in a timely manner. They recommended going up one size which turned out to be the right decision. Their customer service was great and answered all of our questions.
Response from the owner · a month ago
Thanks a bunch Joshua!! Happy we could help. Hope your project went well, and we’re always here if you need anything! Thanks again.
Clearing my fathers home after his passing was very stressful. Making arrangement for equipment and help to do so was just as stressful. The folks at Key Waste were incredibly professional, kind and deluvered exceptional service. Thank you for helping during this difficult undertaking.
Response from the owner · a month ago
Jelani thank you for the kind words. We’re happy we could help, and grateful for the opportunity. I’m sorry to hear about your circumstances, hope all goes well. If you need anything please reach out anytime.
I recently ordered a dumpster. They called me at 7 AM saying they were on their way to drop the dumpster off when I told them I had to put plywood underneath of it so it didn’t mess up the customers brand new driveway. Had to rush out of the house leave my wife with our two babies to get there in time to lay down the plywood. Second, when I ordered the dumpster, I made it very clear. I only needed it for one week. Not once Did they tell me I had to call to have it picked up so 2 1/2 weeks later after I get home for me and my wife’s first vacation in two years. The dumpster was still there. I called and asked why it was still there cause I only needed it for a week. only then, did they tell me that they put me down as a contractor and I would have to call to have it picked up. I’ve used them in the past and I never had to do that. I asked for a Dumpster for a week and they would pick it up on Friday afternoon. So after I had to eat the additional $55 they taxed on a long distance fee that I was told would not be on there. The dumpster showed up filthy covered in mud.
When I use Key Dumpster’s in the past, they were great however this was a very sad experience and doubt I will use them again
Response from the owner · 2 years ago
Thanks a bunch Michael! Happy we could help. Hope to hear from you soon. Keep up the good work.