Real estate agency · Juno Beach, FL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%73+46.4Reliability 28%68+19.2Replies to reviews 8%53+4.4Experts Score= 70Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#113 of 124 home staging servicesiPosition by Experts Score among all companies we track in this category. · better than 9%
4.6★★★★★25 Google reviews · 7 photos
88%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise agents for their responsiveness, market knowledge, and ability to manage both buying and selling transactions with minimal stress. Recurring themes highlight flexible scheduling, detailed marketing efforts, and long-term client relationships. However, low-star reviews describe instances of unprofessional agent behavior and financial losses associated with home inspections, indicating potential inconsistencies in service quality.
Google rating: 4.6 out of 5 from 25 reviews (88% five-star).
Reviews on this page: 25 Google reviews (19 with written comments, 1 with photos).
Owner responses: the business replied to 24% of reviews.
Most recent review: September 30, 2026.
Service: Home Staging Service serving Juno Beach, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other home staging services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Keyes Platinum GroupHome Staging Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Keyes Platinum Group: 73/100 on this factor. Category median: 97.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Keyes Platinum Group: 68/100 on this factor. Category median: 97.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Keyes Platinum Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Keyes Platinum Group: 53/100 on this factor. Category median: 63.C
53
Bar = this company · dark tick = category median.
Star ratings
25 Google reviews we collected
4.6of 5
5 stars2288%
4 stars14%
3 stars00%
2 stars00%
1 star28%
Praise vs complaints
Phrases our text analysis found in 19 written reviews
91%praise
Praise2091%
Complaints29%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results627%
Staff & attitude523%
Would recommend418%
Speed & response314%
Honesty & trust29%
Communication15%
Price & value15%
What customers talk about
We read 19 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had a great experience working with Jim at Platinum Properties!”
“Stacy was always so responsive, patient, and knowledgeable — she truly made the whole process enjoyable and stress-free.”
“I would absolutely recommend him to anyone looking to move into the area, upgrade, or downsize.”
“Made the home buying process quick and easy.”
“It felt like we were working with a friend who genuinely cared about finding us the right place.”
“Her conduct became so unapproachable that I had to take over direct communication with the lender and seller's agent.”
People customers mention
Properties3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Adam4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had a great experience working with Jim at Platinum Properties! He really took the time to listen to what we were looking for and showed us several great options that fit both our needs and our budget. He was also incredibly flexible with our schedule and always made himself available when we wanted to see a…
Karl3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Carol Bartels is fantastic. For two years now she has been instrumental in helping us find beautiful rentals for the winter in a great community in Jupiter. We will continue to use her services every year going forward. Karl & Roberta Anderson
Josh3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Lori Deskin is an excellent choice for anyone who is looking to purchase or sell a home. Flawless process, she did all the behind the scenes stuff. All I had to deal with was the mortgage company.
Luann6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★
We were very pleased with the personal attention given and the extra effort by our sales agent Bobby Bigone!
Len8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We can’t say enough good things about Stacy Cragg! From the very start, she went above and beyond to help us find the perfect waterfront rental in Tequesta. Stacy was always so responsive, patient, and knowledgeable — she truly made the whole process enjoyable and stress-free. It felt like we were working with a…
Zeke3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great service. Exceptional expression. Made the home buying process quick and easy.
We had a great experience working with Jim at Platinum Properties! He really took the time to listen to what we were looking for and showed us several great options that fit both our needs and our budget. He was also incredibly flexible with our schedule and always made himself available when we wanted to see a home.
Jim made the whole process easy and never made us feel pressured or rushed. I would absolutely recommend him to anyone looking to move into the area, upgrade, or downsize.
Ease of reaching staff: Very easy
Karl Anderson3 reviewsiTotal number of Google reviews Karl has written across all businesses on Google Maps, not just this one.
Carol Bartels is fantastic. For two years now she has been instrumental in helping us find beautiful rentals for the winter in a great community in Jupiter. We will continue to use her services every year going forward. Karl & Roberta Anderson
Response from the owner · 10 months ago
We are proud to be a partner in your real estate story. Thank you for choosing Keyes and our family of experts.
Josh Atz3 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Lori Deskin is an excellent choice for anyone who is looking to purchase or sell a home. Flawless process, she did all the behind the scenes stuff. All I had to deal with was the mortgage company.
Response from the owner · 10 months ago
We appreciate you taking the time to leave a rating. Your trust means everything to us!
Alore4 reviewsiTotal number of Google reviews Alore has written across all businesses on Google Maps, not just this one.
We can’t say enough good things about Stacy Cragg! From the very start, she went above and beyond to help us find the perfect waterfront rental in Tequesta. Stacy was always so responsive, patient, and knowledgeable — she truly made the whole process enjoyable and stress-free. It felt like we were working with a friend who genuinely cared about finding us the right place. We’re so grateful for all her help and will absolutely be reaching out to her for any future real estate needs. Thank you, Stacy!
Response from the owner · 11 months ago
We are proud to deliver a first-class experience. Thank you for choosing Keyes and our team of real estate experts!
Jonas Tovar8 reviewsiTotal number of Google reviews Jonas has written across all businesses on Google Maps, not just this one.
I had an extremely disappointing and stressful experience with Keyes Platinum Group due to the conduct of their agent, Sylvia.
During our home purchase process, Sylvia exhibited highly unprofessional behavior. She became increasingly erratic and aggressive, not because we couldn't secure financing, but because the lending process was taking longer than she had patience for. She had anger outbursts, sent unprofessional emails, and openly sided with the seller. She screamed at us (the buyer), our lender, and the seller's realtor multiple times. She fabricated emotional stories to pressure us to perform and ultimately, an addendum that forfeited our $6,000 deposit if financing wasn't secured. She explicitly told us we weren't entitled to the deposit for 'everything we put them through,' rather than advocating for our interests. Her conduct became so unapproachable that I had to take over direct communication with the lender and seller's agent. To top it off, she shared my personal phone number with the sellers without my consent, leading to unsolicited calls.
When I contacted the broker to discuss these serious issues and seek negotiation for my deposit, they acknowledged that the last addendum (which cost me my deposit) was indeed 'not best practice.' However, they took no responsibility for Sylvia's actions or the resulting financial loss, simply pointing back to my signature on the addendum.
This experience demonstrated a severe lack of professional representation from the agent and a concerning lack of accountability and client advocacy from the brokerage. Buyers beware.
Zeke Hilll3 reviewsiTotal number of Google reviews Zeke has written across all businesses on Google Maps, not just this one.
Our overall experience using Stacy Cragg as our real estate representative was outstanding. Stacy's professionalism, organizational skills and sales approach was the reason why our house sold within two days of listing.
What sets Stacy apart from any real estate person we have dealt with in the past was her knowledge of the market and never ending confidence to get our house sold.
Stacy was a pleasure to work with. We obviously recommend her real estate services without exception.
George Valenta4 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
We are very happy and completely satisfied with the excellent service we received from Sue. She went above and beyond expectations with her time and efforts; always made us comfortable knowing that she had our interests foremost; and was a pleasure to work with. We are grateful to Ben Hunter for recommending her and would gladly do the same without reservation should anyone ask. We were also very satisfied with the closing process and Heather Garabrant with Sout Florida Title.
