Analyzing 8,659,7728.7M ReviewsFor 24,72424.7K Experts
Google reviewers rate Kim's Massage & Wellness Center 4.9 out of 5 based on 79 reviews, with the owner responding to 18% of them. Clients frequently describe the facility as clean, calming, and welcoming, while praising the staff for their skill, professionalism, and ability to address specific pain points effectively. Communication is noted as a positive aspect, with therapists asking thoughtful questions to personalize treatments. Pricing is generally considered reasonable, and some customers appreciate the absence of aggressive upselling. No consistent pattern of criticism appears in the provided excerpts.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Bar = this company · dark tick = category median.
79 Google reviews we collected
Phrases our text analysis found in 64 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 64 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Her skill and professionalism really stood out, and I left feeling completely rejuvenated.”
“Wonderful staff and wellness center highly recommend .”
“Kim has done amazing work on my shoulder that's been an issue for so long!”
“Close to home and reasonable pricing compared to other places!”
“She was fantastic at communicating and asked thoughtful questions about areas that needed extra attention, which made the massage incredibly effective…”
praise complaint · found by our text analysis, Google review wording unchanged.
From 22 detailed written reviews; every point below is quoted in at least one review.
The whole experience is very calming , relaxing. All areas are nice, clean and welcoming.
Kim is so skilled in her craft. She makes me feel 100% better after I've had a massage. She is professional & personable.
I love going to Kim’s, the atmosphere is calming and clean. Taylor is amazing, she listens and really focuses on the problem areas. Can’t wait to go back
Sarah did a awesome job. She helped get the tension and soreness out of my neck and shoulders. Definitely recommend her.
Sarah was a wonderful therapist, she spoke to me before hand and reminded me I was allowed to speak up. She did a great job, skilled and peaceful energy! Ill definitely be back. I received a gift certificate... for anyone reading this...buy the gift certificate, ladies (and gents) book the massage! Your worth it! Thanks sarah
This place is clean and nice . Sarah is very good at messaging and cares about her clients
4.9 ★★★★★ 79 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The whole experience is very calming , relaxing. All areas are nice, clean and welcoming.
Kim is so skilled in her craft. She makes me feel 100% better after I've had a massage. She is professional & personable.
Very relaxing
Kasity is the best,she's a amazing therapist
A very calming environment and VERY relaxing massage! 10/10 rating for sure!
Warm charming space.
Trisha is amazing!! I wish I could afford to see her daily!! ♥️
Close to home and reasonable pricing compared to other places!
I love going to Kim’s, the atmosphere is calming and clean. Taylor is amazing, she listens and really focuses on the problem areas. Can’t wait to go back
Sarah did a awesome job. She helped get the tension and soreness out of my neck and shoulders. Definitely recommend her.
Analyzing 8,659,7728.7M ReviewsFor 24,72424.7K Experts
