Kimberley Vassal Coe, & Weimer Insurance Services at a glance
Customers frequently highlight the agency's responsiveness, helpful communication, and ability to secure competitive pricing for auto and home insurance. Staff members are often praised for explaining coverage options clearly and proactively reviewing policies to find better rates. However, some long-term clients report difficulties with phone accessibility and returning calls, noting that service quality has declined in recent years despite leadership efforts to resolve specific complaints.
Google rating: 4.8 out of 5 from 46 reviews (93% five-star).
Reviews on this page: 46 Google reviews (42 with written comments, 4 with photos).
Owner responses: the business replied to 11% of reviews.
Reviews from Google, shown as published (original wording, unedited).
M
MiMi1 review
★★★★★
After many years of being unsatisfied with other insurance companies, I found Vassal Insurance, specifically Maureen Finegan and I will never leave. She not only provides the best customer service, she gets me the best pricing and advocated for one of my children while he was in College. Maureen has taken the anxiety of dealing with an Insurance company away and replaced it with confidence of knowing she has our best interests as her focus. She even calls to simply touch base periodically to see how our family is doing. I trust her completely. A+ Customer Service
I recently spoke with Maureen Finegan, and it was a pleasure to work with her. Mrs. Finegan was responsive, informative, patient, and highly pleasant. Her commitment to quality customer care was evident in her responses to my inquiry and request. 10/10 would recommend!
Maureen Finegan is the best! She always works her magic to find me the best possible rates! She responds quickly, asseses your needs, and gets you rates that work for you. Friendly and efficient from start to finish! Highly recommend!
Maureen was very helpful and made the whole experience of shopping for home owners insurance a pleasing one. Would recommend this company to all my friends and family.
Nothing but good things to say! Mike Staffieri was super responsive, got me a great quote (with better coverage) for car insurance, and made the entire process easy. Highly recommend!
I recently changed my homeowners and auto insurance to Erie. I worked with Yvonne in the Oxford office. I could not be happier with the experience. Yvonne was very knowledgeable and answered every question I had and made the transition easy and effortless. Thanks Yvonne for all your help.
Mike Staffieri makes insurance easy to understand. He explains things to you and provides multiple options for your needs. Periodically he will even check your policy to see if he can find you something better without even being asked.
I cannot say enough good things about this insurance company, and one team member in particular. Mike Staffieri from the Oxford office, has helped both my family and my two adult children maneuver through the journey of getting car insurance on three separate occasions and renter's insurance on two occasions. With every event, Mike was able to answer every question they had (and followed up with me if they didn't know an answer) and made sure they completely understood their coverage, the deductibles, answered many of their "what if this happens" questions and have been there even after insurance has been assigned to help! You want someone who knows his business and is consistently there for his customers (with a great firm to support them), it's Mike! You can't go wrong!
