Analyzing 5,487,8965.5M ReviewsFor 14,87114.9K Experts
Customers frequently praise the punctuality, professionalism, and educational approach of technicians during maintenance and installation services for water softening and filtration systems. Recurring themes include clear explanations of repairs and efficient problem-solving, with many noting that staff members are knowledgeable and courteous. However, lower-rated reviews highlight criticisms regarding poor communication, failed appointments, and concerns about high pricing or rent-to-own agreements compared to local alternatives.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 2,214 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Edward Villalovos was very courteous and professional.”
“I had an outstanding experience with Vladlen today, he came to my home to inspect my well water, filtration and softener system, and he was incredibly thorough.”
“The technician sent by you on Friday 6/11/2021 did not fix the problem.”
“The Kinetico service technician arrived when he said he would, explained what he was going to do, performed all his tasks in an efficient timely manner.”
“They never called back even though I told them I had no water.”
“Ritchie arrived, listened, figured out what the problem was and recommended a solution.”
“Your company did not respond clearly to emails about buying out the equipment and no explanation that we would be renting the equipment indefinitely w…”
“I highly recommend using them for maintaining the water system.”
“As for the Raleigh office, I would not recommend them for anything.”
“They came out same day, no trip fee and easily solved the problem quickly and for a reasonable price.”
“Local hardware stores sell reverse osmosis systems for a fraction of Kinetico Advanced Water Systems prices without the rip off scam.”
“What impressed me the most was his genuine nature, no fake stuff.”
“Do not get scammed by their rent to own water systems.”
praise complaint · found by our text analysis, Google review wording unchanged.
Ritchie arrived, listened, figured out what the problem was and recommended a solution. Very impressive young man and an asset to Kinetico Advanced Water Systems!
Your 5-star review made our day! Thanks for choosing us and for providing your continued support.
Steve was the representative he didn't try to sell me anything.It was more an educational experience.We are definitely gonna go with this company
Thank you for the perfect rating! We're pleased to know you had a great experience. If you need anything else, please let us know,
Great product…great service. David Beamon and Richie came by to do some maintenance on my system late last week. These are some very knowledgeable technicians. They did a good job checking the system but also explaining what they were doing. Very polite…very courteous. I appreciate the good work and customer focus
Edward Villalovos was very courteous and professional. He did an outstanding job. He has a very positive attitude and he is very good at his job. Definitely recommend!
Thank you for the positive feedback. We appreciate you being a customer and sharing the word about us. We pride ourselves on providing the best possible experience for our customers. If you know of anyone else that needs water treatment just let us know.
The Kinetico service technician arrived when he said he would, explained what he was going to do, performed all his tasks in an efficient timely manner. I highly recommend using them for maintaining the water system.
Your 5-star review made our day! Thanks for choosing us and for providing your continued support.
Matt was friendly, knowledgeable, and efficient!
Thank you for the glowing review! We're thrilled to hear that you're happy with our service and really appreciate your business. If you know of anyone else that may be in need of water treatment, please let them know that we are ready to serve.
Richie explained what he would be doing and how long it would take to complete. He was friendly and very professional.
Your 5-star review made our day! Thanks for choosing us and for providing your continued support.
Chris was extremely professional and competent. He had to finaggle the reverse osmosis tank under our sink and it look great. He even helped me move a few itmes while I was moving in. He was a great ambassador for the company.
Thank you for the glowing review! We're thrilled to hear that you're happy with our service and really appreciate your business. If you know of anyone else that may be in need of water treatment, please let them know that we are ready to serve.
David was great. Friendly and efficient. Pleasure to have him do the work. There was one outstanding item he couldn’t do today but he said he’d add to his notes so someone could come later for it.
Your 5-star review made our day! Thanks for choosing us and for providing your continued support.
Sales person and installer was great!
Thank you for the glowing review! We're thrilled to hear that you're happy with our service and really appreciate your business. If you know of anyone else that may be in need of water treatment, please let them know that we are ready to serve.
Analyzing 5,487,8965.5M ReviewsFor 14,87114.9K Experts