Water softening equipment supplier · San Antonio, TX
Kinetico of San Antonio at a glance
Google rating: 4.9 out of 5 from 5,239 reviews (96% five-star).
Reviews on this page: 5,239 Google reviews (4,503 with written comments, 208 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 25, 2026.
Service: Water Softener serving San Antonio, Texas.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
5,239 reviews on Google
5★5,008
4★111
3★23
2★22
1★75
Reviews from Google, shown as published (original wording, unedited).
RG
Randy Gutierrez8 reviews
★★★★★
Jonah was well knowledgeable on his equipment. Jonah was very professional and on time. I highly recommend Kinetico San Antonio.
Thank you Jonah and Robert Campbell.
Response from the owner · a day ago
Thank you so much for the glowing review, Randy! We're thrilled to hear Jonah's knowledge and professionalism made a great impression. We appreciate your recommendation and are here whenever you need us. 💧
Arrived on time. Professionally described details of existing system issues. Received quote for replacement and installed same day. Excellent!!
Response from the owner · a day ago
Thank you, Shawn, for your excellent review! We're delighted to hear that our team arrived on time and provided a professional assessment of your system. It's great to know that the installation went smoothly the same day. If you need any further assistance, feel free to reach out. 💧
Andrea was very professional, informative and helpful.
Response from the owner · 2 days ago
Thank you, Barbara, for the wonderful feedback! We’re thrilled to hear Andrea was professional, informative, and helpful. We appreciate your 5-star review! 💧
The salesman was very thorough in explaining the system. Austin and Adrian did a fantastic job of installing the systems and explaining how to use and care for them.
Response from the owner · 2 days ago
Thank you for the wonderful review, Lee! We're thrilled to hear that our salesman was thorough and that Austin and Adrian did a fantastic job with the installation and instructions. We're here if you need any further assistance. 💦
10/23/2026
Purchased my Kinetico RO system in 2016 and up to this point, all I need for maintenance is replace my filters every 6-8 months (depending on use). It’s been a reliable system and consistently produce quality drinking water. It’s an awesome system to own. It’s virtually maintenance free! Plus nice people like Vee is a pleasant person to speak with for ordering Kinetico products. Thanks Vee for providing another 5-Star customer service. Note: I also purchased my Kinetico water softener in 2016 and I absolutely love it. No maintenance at all. Thanks Kinetico.
Response from the owner · 3 years ago
Thank you for taking the time to leave us a review! We're so glad to hear that Isaac provided you with quick and efficient service, and that you're extremely satisfied with the results. We appreciate your suggestion and we'll definitely take that into consideration to improve our service.
Thank you for being a loyal Kinetico customer. If you have any further suggestions or feedback, please don't hesitate to let us know. We are glad to help you. Thank you for the five star!
David and the Kinetico team were professional, courteous, and got the job done.
Response from the owner · 2 days ago
“Thank you, Mark, for the fantastic review! We’re delighted to hear that David and the Kinetico team provided professional and courteous service. We’re here if you need anything else. 💧”
Very professional. Explained everything he was doing and how we could keep the water softener system running efficiently.
Response from the owner · 3 days ago
Thank you for the wonderful feedback, Frenchie! We're delighted to hear that our team provided a professional experience and clear explanations. If you need any further assistance, we're here to help. 💧
Thx Kinetico for getting our softener back to its original condition after the initial purchase 19 years ago. The service techs were great and professional
Response from the owner · 3 days ago
Thank you, Derek, for sharing your experience! We're thrilled our service techs could restore your softener to its original condition after 19 years. Your satisfaction is our priority, and we're here whenever you need us. 💧