Carpet cleaning service · Columbus, OH · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty91−0.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 90 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 47%
4.9★★★★★556 Google reviews · 24 photos
97%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
$250typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate King of Kings Carpet Cleaning 4.9 out of 5 based on 556 reviews, with the owner responding to 87 percent of them. Customers frequently praise the company's punctuality, professional communication, and ability to remove stains from carpets, rugs, and upholstery. Services often include carpet stretching, repair, and pet odor elimination. However, some low-star reviews cite issues with unfulfilled estimates, billing errors, and carpets appearing worse or developing spots after the cleaning process.
Google rating: 4.9 out of 5 from 556 reviews (97% five-star).
Reviews on this page: 556 Google reviews (485 with written comments, 22 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: November 9, 2026.
Service: Rug Cleaner serving Columbus, Ohio.
Data from Google, last updated November 10, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.King of Kings Carpet Cleaning: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.King of Kings Carpet Cleaning: 94/100 on this factor. Category median: 94.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.King of Kings Carpet Cleaning: 91/100 on this factor. Category median: 98.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.King of Kings Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.King of Kings Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.King of Kings Carpet Cleaning: 69/100 on this factor. Category median: 80.B
69
Bar = this company · dark tick = category median.
Star ratings
556 Google reviews we collected
4.9of 5
5 stars53997%
4 stars112%
3 stars10%
2 stars20%
1 star31%
Praise vs complaints
Phrases our text analysis found in 485 written reviews
99%praise
Praise1,00999%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2344%
Reasonable2752%
Overpriced12%
Not sure12%
$250-3% vs typical rug cleaning
Middle half of what 30 customers paid ($175–$360) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude27627%
Quality & results24724%
Speed & response19419%
Would recommend15816%
Price & value606%
Communication414%
Honesty & trust394%
What customers talk about
We read 485 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jonathan and his son Jamal are respectful of property, very professional, did an AMAZING job cleaning an area rug and some upholstered bedroom furniture.”
“King of Kings Carpet Cleaning did an excellent job.”
“He sends text updates for his arrival and arrived promptly.”
“Very, very Pleasant I would recommend them and I can’t wait to have them come back again👍🏾”
“Professional, great customer service and fair pricing!”
“They were professional, cleaned up thoroughly, and there were no hidden charges like I've heard about with other companies.”
“They were communicating the whole way through from scheduling until completion , the job was done very well Jonathan is really friendly and made sure…”
“A family business delivering quality, reliable work in a digital age where there is too little of both.”
People customers mention
Jonathan39 reviews
Jamal26 reviews
Jamaal6 reviews
Johnathan5 reviews
Son5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired King of Kings Carpet Cleaning for 8 kinds of job. Pick one to see what they paid and said.
Jonny4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Thank you King of Kings for cleaning my mattress. I can rest better now that my bed is free of urine stains and dust mites. My favorite chair is back to new again now that the red ink stains have been removed. I don't have to replace any of my furniture now! I can't wait to schedule my next appointment to get my car detailed. Jonetta Wade 😊
Anne3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jonathan and his son Jamal are respectful of property, very professional, did an AMAZING job cleaning an area rug and some upholstered bedroom furniture. Everything is so clean it looks brand new! I am going to book them before the holidays to do the rest of the house carpets and furniture. I HIGHLY recommend King of Kings Carpet Cleaning.
Sheri7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Very professional and did a great job. This time I had 4 runners and 4 area rugs done. I have used them before and will continue to do so.
D22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They were communicating the whole way through from scheduling until completion , the job was done very well Jonathan is really friendly and made sure all our concerns were addressed, thank you guys, definitely give them a try
Yolanda7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
King of Kings Carpet Cleaning did an excellent job with our carpet. They able to remove dark spots from the carpet that appeared to be impossible to remove. Thanks for taking your time and doing a great job.
King of Kings Carpet Cleaning staff are professionals, friendly and knowledgeable about their work. You will not be disappointed with their services.
Elizabeth10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a great experience with King of Kings Carpet Cleaning! Jonathan King and his son were able to come out the same day, which I really appreciated. They were respectful of my space, professional, and got the job done quickly.
What impressed me most was that they truly stand by their work. Jonathan followed up…
Thank you King of Kings for cleaning my mattress. I can rest better now that my bed is free of urine stains and dust mites. My favorite chair is back to new again now that the red ink stains have been removed. I don't have to replace any of my furniture now! I can't wait to schedule my next appointment to get my car detailed. Jonetta Wade 😊
Price assessment: Great price
Price: $200–250
Services: Upholstery cleaning, Mattress cleaning
Response from the owner · a day ago
HeyJonetta, we are thrilled to hear of your satisfaction with the work that we performed. Thank you for sharing your experience and we look to hear from you soon.
Deborah WintersLocal Guide · 63 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
They do great work, friendly and professional. Have used them for years. Love supporting small business.
Services: Carpet steam cleaning
Response from the owner · 6 days ago
Thank you so much! We have always enjoyed our visits over the past ten years that we’ve been working with you and we appreciate you still supporting us.
Anne3 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Jonathan and his son Jamal are respectful of property, very professional, did an AMAZING job cleaning an area rug and some upholstered bedroom furniture. Everything is so clean it looks brand new! I am going to book them before the holidays to do the rest of the house carpets and furniture. I HIGHLY recommend King of Kings Carpet Cleaning.
Price assessment: Great price
Price: $250–300
Services: Upholstery cleaning, Area rug cleaning
Response from the owner · a week ago
Hello Anne and thank you choosing us to care for your furniture and rug cleaning. It was such a pleasure meeting you. We look forward to seeing you soon.
Sheri Abram7 reviewsiTotal number of Google reviews Sheri has written across all businesses on Google Maps, not just this one.
Great Company. Great people. A family business delivering quality, reliable work in a digital age where there is too little of both. Will definitely hire them again!
Response from the owner · 2 weeks ago
Hello James, thank you for sharing your experience. We appreciate you calling upon us and we look forward to working with you again in the future.
D2 the Gamer2 reviewsiTotal number of Google reviews D2 has written across all businesses on Google Maps, not just this one.
They were communicating the whole way through from scheduling until completion , the job was done very well Jonathan is really friendly and made sure all our concerns were addressed, thank you guys, definitely give them a try
Price assessment: Reasonable price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · 3 weeks ago
Hello and thank you for your feedback. It’s great to hear that we addressed all of your concerns and we look forward to working with you again.
Zhenia ShirckLocal Guide · 17 reviewsiTotal number of Google reviews Zhenia has written across all businesses on Google Maps, not just this one.
King of Kings Carpet Cleaning did an excellent job. I had some stains that were hard to get and they got them out. They were prompt and very professional. I definitely recommend them.
Price assessment: Reasonable price
Services: Carpet steam cleaning
Response from the owner · a month ago
Hi Zhenia! Thank you so much for your kind words and we appreciate your support over the past decade to not only care for your home but also for your many dental offices around the city.
Adam Wilson5 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
They were honest, hardworking, and did a quality job! I will use them again.
Price assessment: Reasonable price
Services: Carpet steam cleaning, General carpet cleaning
Response from the owner · a month ago
Hey Adam, thank you again for choosing us and we’re happy to see that it all worked for you all with the carpet stretching and cleaning. We look forward to working with you again.
Vickie Woodson-Levey3 reviewsiTotal number of Google reviews Vickie has written across all businesses on Google Maps, not just this one.
