House cleaning service · Hartford, CT · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty91−0.9Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#79 of 155 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 49%
4.9★★★★★217 Google reviews · 24 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
61%reviews answered by the owner
$149typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Kingdom Cleaning and More 4.9 out of 5 stars based on 217 reviews, with the owner responding to 61 percent of them. Customers frequently highlight thorough deep and recurring cleanings, punctual arrivals, flexible scheduling, and competitive pricing. While many praise the professional communication and consistent quality, some lower-rated reviews note specific oversights regarding dust removal or floor care, including one instance of alleged damage to hardwood surfaces.
Google rating: 4.9 out of 5 from 217 reviews (97% five-star).
Reviews on this page: 215 Google reviews (175 with written comments, 1 with photos).
Owner responses: the business replied to 61% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Kingdom Cleaning and MoreCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kingdom Cleaning and More: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kingdom Cleaning and More: 97/100 on this factor. Category median: 96.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kingdom Cleaning and More: 91/100 on this factor. Category median: 99.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kingdom Cleaning and More: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kingdom Cleaning and More: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kingdom Cleaning and More: 82/100 on this factor. Category median: 82.A
82
Bar = this company · dark tick = category median.
Star ratings
215 Google reviews we collected
4.9of 5
5 stars20997%
4 stars31%
3 stars10%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 175 written reviews
99%praise
Praise34999%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price739%
Reasonable1161%
Overpriced00%
Not sure00%
$149-42% vs typical carpet cleaning
Middle half of what 10 customers paid ($124–$210) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results9928%
Staff & attitude7421%
Would recommend6518%
Speed & response5215%
Honesty & trust329%
Communication165%
Price & value144%
What customers talk about
We read 175 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The attention to detail was incredible, and every room looked and felt fresh, spotless, and luxurious.”
“I couldn’t be happier with the results and highly recommend Kingdom Cleaning to anyone looking for a thorough, professional, top-notch cleaning service.”
“Kingdom Cleaning is a fantastic company and I highly recommend!”
“I cannot recommend them highly enough, especially the team of Rubia and Carla.”
“Having them come back this week for a quick clean before moving in.”
“Lots of attention to detail, trustworthy and high quality.”
“They were on time, professional, and easy to work with.”
“They came in 24 hours and gave us a reasonable quote, signed a contract that day.”
People customers mention
Carla6 reviews
Cris5 reviews
Rubia4 reviews
Cleaners4 reviews
Jeise3 reviews
Ana3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kingdom Cleaning and More for 8 kinds of job. Pick one to see what they paid and said.
JJessica4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I had a deep cleaning done after closing on our home. The previous home owners were not the cleanliness let’s just leave it at that. The ladies did an excellent job! We were so pleased. We had some work done recently to the house, as we still have not moved in yet. Having them come back this week for a quick clean…
DDiane2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Jana & Joelma did a wonderful job cleaning our house. I'm amazed at how spotless everything looks. You can tell they put a lot of effort into it. Thank you for making my life so much easier.
Diane
Paid $100–150Great priceStandard cleaning
CChris4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
Ana and Jeise were on-time, very professional and great communication around expected arrival time. House looks great! Will look to use the service again in the future :)
SSusan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
Quality cleaning, kind, considerate, flexible and responsive owner, who will respond to any issue or question promptly. Nice touches.
JJessica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Ana and team do such a thorough job with our biweekly cleanings. We look forward to cleaning day and love how the house feels when they’re all done. Thanks for giving us so much time back in our week that we used to spend cleaning.
PPatricia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
I had a deep clean performed prior to scheduling bi-weekly cleaning services and the girl's did a fabulous job, the house was sparkling! We were very happy with how clean and fresh the house was. We are now scheduled for bi-weekly cleanings and happy to say all has been very good!!
I am beyond impressed and happy with the service provided by Kingdom Cleaning! My home was left absolutely immaculate — it literally looked like a hotel by the time they were finished! They truly didn’t leave a single stone unturned and even cleaned things I hadn’t noticed needed cleaning. The attention to detail was incredible, and every room looked and felt fresh, spotless, and luxurious. You can tell they take great pride in their work. I couldn’t be happier with the results and highly recommend Kingdom Cleaning to anyone looking for a thorough, professional, top-notch cleaning service. They exceeded my expectations, and I will definitely be using them again!
B
Barbara Johansmeyer1 reviewiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Lots of attention to detail, trustworthy and high quality. If anyone asks me I recommend them 11/10.
They go above and beyond to make sure they did a good job.
Price assessment: Great price
Services: Standard cleaning
J
Jessica Spezzano4 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
I had a deep cleaning done after closing on our home. The previous home owners were not the cleanliness let’s just leave it at that. The ladies did an excellent job! We were so pleased. We had some work done recently to the house, as we still have not moved in yet. Having them come back this week for a quick clean before moving in. Got extra business cards and have been handing them out to my customers at work and coworkers. Highly recommend!!!
Price assessment: Reasonable price
Price: $500+
Services: Moving-related cleaning, Deep clean
Response from the owner · 7 months ago
Thank you, Jessica, for the wonderful review! We’re so glad the deep clean left your new home fresh and that you’ve invited us back for a pre-move-in touch-up. We truly appreciate you passing our business cards along to your customers and coworkers — referrals mean a lot to our team. Looking forward to helping make your move-in smooth and spotless.
T
Tina Roy2 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
We have been with Kingdom cleaners for several years. Sandra and Amanda are an excellent cleaning duo! House always looks amazing.
Response from the owner · 11 months ago
Thank you for your wonderful feedback! We're thrilled to hear that you have been satisfied with our services over the years. Sandra and Amanda truly appreciate your kind words and are dedicated to making your home look its best. Your support means a lot to us!
S
sarah bignami2 reviewsiTotal number of Google reviews sarah has written across all businesses on Google Maps, not just this one.
Jana & Joelma did a wonderful job cleaning our house. I'm amazed at how spotless everything looks. You can tell they put a lot of effort into it. Thank you for making my life so much easier.
Diane
Price assessment: Great price
Price: $100–150
Services: Standard cleaning
Response from the owner · 11 months ago
Thank you, Diane, for your kind words! We're thrilled to hear that Jana and Joelma exceeded your expectations and left your home spotless. Our team takes great pride in their work, and it's wonderful to know that their efforts are appreciated. We're glad we could make your life a little easier!
A
A M4 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Ana and Jeise did a great job today. They were on time, professional, and easy to work with. Would recommend them.
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 11 months ago
Thank you so much for your kind words! We're thrilled to hear that Ana and Jeise provided you with excellent service. Your recommendation means a lot to us, and we look forward to serving you again in the future.
M
Molly Minerly1 reviewiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
Had a deep clean done after moving into our new house. We were so pleased with how everything looked once they were done! Janaina, Joelma, and Sandra did a great job.
Price assessment: Reasonable price
Services: Deep clean
Response from the owner · 11 months ago
Thank you for your wonderful feedback! We're thrilled to hear that you were pleased with the deep clean and that Janaina, Joelma, and Sandra exceeded your expectations. We appreciate your business and hope you enjoy your new home!
C
Chris Doucette4 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Ana and Jeise were on-time, very professional and great communication around expected arrival time. House looks great! Will look to use the service again in the future :)
Price assessment: Reasonable price
Price: $100–150
Services: Standard cleaning, General housekeeping
Response from the owner · 11 months ago
Thank you for your wonderful feedback, Chris! We're thrilled to hear that Ana and Jeise provided you with professional service and clear communication. It's fantastic to know that you're satisfied with the results and that you plan to use our service again. We look forward to assisting you in the future!
L
Lindsay Harkins Raidbard5 reviewsiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Thank you for your wonderful feedback! We're thrilled to hear that you were pleased with our work throughout your home. Your satisfaction is our top priority, and we appreciate your support.
